HFT2220 Final EXAM QUESTIONS WITH
CORRECT ANSWERS
The theory that the best way to make workers productive is to make them happy
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is associated with: - CORRECT ANSWER✔✔-Human Relations Theory
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The theory that the best motivator is opportunity for achievement and growth in
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the job itself is identified with: - CORRECT ANSWER✔✔-Frederick Herzberg
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The theory that work is as satisfying as play or rest when it is filling a need is part
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of: - CORRECT ANSWER✔✔-Theory Y
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In Maslow's hierarchy of needs, the need to belong is included in: - CORRECT
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ANSWER✔✔-social needs |
The first step in coaching is to: - CORRECT ANSWER✔✔-observe employees doing
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their jobs
| |
Characteristics of successful teams include all of the following except: - CORRECT
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ANSWER✔✔-there is a synergy where the output of the member is greater than | | | | | | | | | | | | |
the team |
TQM is: - CORRECT ANSWER✔✔-a continuous improvement process
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, Which of the following is not one of the three ways to influence an informal team
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mentioned in the text? - CORRECT ANSWER✔✔-identify the norms
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Human resource directors estimate the cost of employee turnover at about
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______for an hourly paid employee and ______ for a management position. -
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CORRECT ANSWER✔✔-$4,000, $12,000
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A summative evaluation looks at which of the following? - CORRECT ANSWER✔✔-
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Reaction, Knowledge, Productivity, Behavior, Attitude
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Which of the following is the most important step after the formal training
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process is complete? - CORRECT ANSWER✔✔-b and c
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Which of the following is the biggest problem in training employees? - CORRECT
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ANSWER✔✔-urgent need |
Employees learn best when: - CORRECT ANSWER✔✔-all of the above
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Which of the following are characteristics of a good trainer? - CORRECT
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ANSWER✔✔-all of the above | | |
A neutral third-party person or team from outside the organization examines the
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facts of the complaint and presents them in a report. This is called (a): - CORRECT
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ANSWER✔✔-fact finding |
CORRECT ANSWERS
The theory that the best way to make workers productive is to make them happy
| | | | | | | | | | | | | | |
is associated with: - CORRECT ANSWER✔✔-Human Relations Theory
| | | | | | |
The theory that the best motivator is opportunity for achievement and growth in
| | | | | | | | | | | | |
the job itself is identified with: - CORRECT ANSWER✔✔-Frederick Herzberg
| | | | | | | | |
The theory that work is as satisfying as play or rest when it is filling a need is part
| | | | | | | | | | | | | | | | | | |
of: - CORRECT ANSWER✔✔-Theory Y
| | | |
In Maslow's hierarchy of needs, the need to belong is included in: - CORRECT
| | | | | | | | | | | | | |
ANSWER✔✔-social needs |
The first step in coaching is to: - CORRECT ANSWER✔✔-observe employees doing
| | | | | | | | | | |
their jobs
| |
Characteristics of successful teams include all of the following except: - CORRECT
| | | | | | | | | | | |
ANSWER✔✔-there is a synergy where the output of the member is greater than | | | | | | | | | | | | |
the team |
TQM is: - CORRECT ANSWER✔✔-a continuous improvement process
| | | | | | |
, Which of the following is not one of the three ways to influence an informal team
| | | | | | | | | | | | | | |
mentioned in the text? - CORRECT ANSWER✔✔-identify the norms
| | | | | | | | |
Human resource directors estimate the cost of employee turnover at about
| | | | | | | | | | |
______for an hourly paid employee and ______ for a management position. -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-$4,000, $12,000
| |
A summative evaluation looks at which of the following? - CORRECT ANSWER✔✔-
| | | | | | | | | | |
Reaction, Knowledge, Productivity, Behavior, Attitude
| | | |
Which of the following is the most important step after the formal training
| | | | | | | | | | | | |
process is complete? - CORRECT ANSWER✔✔-b and c
| | | | | | |
Which of the following is the biggest problem in training employees? - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-urgent need |
Employees learn best when: - CORRECT ANSWER✔✔-all of the above
| | | | | | | | |
Which of the following are characteristics of a good trainer? - CORRECT
| | | | | | | | | | | |
ANSWER✔✔-all of the above | | |
A neutral third-party person or team from outside the organization examines the
| | | | | | | | | | | |
facts of the complaint and presents them in a report. This is called (a): - CORRECT
| | | | | | | | | | | | | | | |
ANSWER✔✔-fact finding |
