HFT 2220 Exam 1 Questions and Answers
Graded A+
The _________ in the number of applicants for jobs means that we can hire
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qualified people for ________ money - CORRECT ANSWER✔✔-Increase, less
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Which statement best describes the type of facilities that comprises a majority of
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the industry - CORRECT ANSWER✔✔-Small and independently owned
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______ is defined as the total skills, now ledge and attributes of people in
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organizations - CORRECT ANSWER✔✔-Human capital
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The service profit chain shows the relationship from ______ - CORRECT
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ANSWER✔✔-Organizational effectiveness, employee static faction, service | | | | | |
quality, customer satisfaction, loyalty profit
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In full service restaurant, menu items and preparation techniques are
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standardized, requiring little skill - CORRECT ANSWER✔✔-False
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Most customers expect an increase in service with an increase in product quality -
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CORRECT ANSWER✔✔-True
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The type and amount of human resources is independent of the classification of
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the hospitality operation - CORRECT ANSWER✔✔-False
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, Outsourcing employees to a contractor is an alternative method to hiring full time
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employees, with a lower labor cost for the hospitality firm - CORRECT
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ANSWER✔✔-True
Lodging facilities with quality rooms and new additional facilities - CORRECT
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ANSWER✔✔-Limited service |
Lodging facilities with upscale rooms, food and beverage outlets, room service,
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concessions, concierge services, bell staff, and valet - CORRECT ANSWER✔✔-
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Luxury hotels |
Lodging facilities that provide rooms with few additional facilities - CORRECT
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ANSWER✔✔-Economy hotel |
Lodging facilities with food and beverage outlets, room service, and bell staff in
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addition to upgraded rooms - CORRECT ANSWER✔✔-Full service
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To determine staffing patterns, which of the following must a manager be aware
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of - CORRECT ANSWER✔✔-Productivity and performance standards
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What is the difference between performance standards and productivity
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standards - CORRECT ANSWER✔✔-One measures the quantity of work output
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while the other measures the quality of work output
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What is the primary difference between career ladders and career lattices -
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CORRECT ANSWER✔✔-The direction of movement between jobs
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Graded A+
The _________ in the number of applicants for jobs means that we can hire
| | | | | | | | | | | | | |
qualified people for ________ money - CORRECT ANSWER✔✔-Increase, less
| | | | | | | |
Which statement best describes the type of facilities that comprises a majority of
| | | | | | | | | | | | |
the industry - CORRECT ANSWER✔✔-Small and independently owned
| | | | | | |
______ is defined as the total skills, now ledge and attributes of people in
| | | | | | | | | | | | | |
organizations - CORRECT ANSWER✔✔-Human capital
| | | |
The service profit chain shows the relationship from ______ - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Organizational effectiveness, employee static faction, service | | | | | |
quality, customer satisfaction, loyalty profit
| | | |
In full service restaurant, menu items and preparation techniques are
| | | | | | | | | |
standardized, requiring little skill - CORRECT ANSWER✔✔-False
| | | | | |
Most customers expect an increase in service with an increase in product quality -
| | | | | | | | | | | | |
CORRECT ANSWER✔✔-True
| |
The type and amount of human resources is independent of the classification of
| | | | | | | | | | | | |
the hospitality operation - CORRECT ANSWER✔✔-False
| | | | |
, Outsourcing employees to a contractor is an alternative method to hiring full time
| | | | | | | | | | | |
employees, with a lower labor cost for the hospitality firm - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-True
Lodging facilities with quality rooms and new additional facilities - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Limited service |
Lodging facilities with upscale rooms, food and beverage outlets, room service,
| | | | | | | | | | |
concessions, concierge services, bell staff, and valet - CORRECT ANSWER✔✔-
| | | | | | | | |
Luxury hotels |
Lodging facilities that provide rooms with few additional facilities - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Economy hotel |
Lodging facilities with food and beverage outlets, room service, and bell staff in
| | | | | | | | | | | | |
addition to upgraded rooms - CORRECT ANSWER✔✔-Full service
| | | | | | |
To determine staffing patterns, which of the following must a manager be aware
| | | | | | | | | | | | |
of - CORRECT ANSWER✔✔-Productivity and performance standards
| | | | | |
What is the difference between performance standards and productivity
| | | | | | | | |
standards - CORRECT ANSWER✔✔-One measures the quantity of work output
| | | | | | | | | |
while the other measures the quality of work output
| | | | | | | |
What is the primary difference between career ladders and career lattices -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-The direction of movement between jobs
| | | | | |
