HFT 2220 exam questions with correct
answers
The hospitality industry consists of a combination of lodging, food, and recreation
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services - CORRECT ANSWER✔✔-True
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The U.S. government states that the hospitality industry is comprised of -
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CORRECT ANSWER✔✔-Lodging, foodservice, and recreation businesses that serve
| | | | | | |
individuals and groups away from home
| | | | | |
Which statement best describes the types of facilities that comprise the majority
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of the industry? - CORRECT ANSWER✔✔-Small and independently owned
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One way of looking at the human resources needed in our industry is to classify
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operations based on - CORRECT ANSWER✔✔-Both A and B are true ;
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The complexity of the product
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The amount of service that is provided to customers
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The service-profit chain shows the relationship from - CORRECT ANSWER✔✔-
| | | | | | | | |
Organizational effectiveness, employee satisfaction, service quality, customer
| | | | | | |
satisfaction, loyalty profit | |
is defined as the total skills, knowledge, and attributes of people in organizations
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|- CORRECT ANSWER✔✔-Human Capital
| | |
,Which of the following statements best describes how hospitality managers can
| | | | | | | | | | |
increase human capital? - CORRECT ANSWER✔✔-Hiring and developing
| | | | | | | |
employees who are service-oriented, empowered, and committed to the goals of
| | | | | | | | | | |
the organization
|
The ____ in the number of applicants for jobs means that we can hire qualified
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people for ____ money - CORRECT ANSWER✔✔-Increase, less
| | | | | | |
Which of the following alternative methods to hiring full-time employees allows
| | | | | | | | | | |
for constant and predictable labor costs? - CORRECT ANSWER✔✔-Outsourcing
| | | | | | | |
The process of taking a long-term approach to HRM by identifying the
| | | | | | | | | | | |
requirements for and contributions of human resources in achieving major long-
| | | | | | | | | |
term business objectives is called ____. - CORRECT ANSWER✔✔-Strategic Human
| | | | | | | | | |
Resources Management |
Discrimination that follows the guidelines, laws, and regulations of the Equal
| | | | | | | | | | |
Employment Opportunity Commission (EEOC) is legal. - CORRECT ANSWER✔✔-
| | | | | | | |
True
The Civil Rights Act of 1964 prohibits unfair employment discrimination based on
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gender (sex), race, color, national origin, or religion. - CORRECT ANSWER✔✔-True
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The Four-Fifths Rule or 80 Percent Rule was established - CORRECT ANSWER✔✔-
| | | | | | | | | | |
As an affirmative action program to avoid adverse impact on any racial, ethnic, or
| | | | | | | | | | | | | |
gender group during employee selection procedures
| | | | |
, The basic rights of employees include all of the following except: - CORRECT
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ANSWER✔✔-A free meal after 3 hours of labor | | | | | | |
Which of the following federal labor laws was credited with initiating the Equal
| | | | | | | | | | | | |
Employment Opportunity Commission? - CORRECT ANSWER✔✔-Civil Rights Act
| | | | | | | |
of 1964
|
Human Resources Managers are responsible for all of the following except -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Retaining legal counsel with employment law expertise
| | | | | | |
Which of the following is not one of the three elements to a disparate treatment
| | | | | | | | | | | | | | |
claim? - CORRECT ANSWER✔✔-Burden of proof lies with the complainant
| | | | | | | | |
The key difference between the disparate treatment and disparate impact
| | | | | | | | | |
theories is - CORRECT ANSWER✔✔-Intent
| | | |
is a job-related reason to discriminate for a safe and efficient operation of an
| | | | | | | | | | | | | |
organization. - CORRECT ANSWER✔✔-Business necessity | | | |
Which of the following employer defenses describes an instance in which an
| | | | | | | | | | | |
employer must discriminate based on a characteristic associated with the nature
| | | | | | | | | | |
of the job? - CORRECT ANSWER✔✔-Bona fide occupational qualification
| | | | | | | |
Permanent standards are guidelines established by FLSA and based on NIOSH
| | | | | | | | | | |
research, or research by employees, unions and industries. - CORRECT
| | | | | | | | | |
ANSWER✔✔-false
answers
The hospitality industry consists of a combination of lodging, food, and recreation
| | | | | | | | | | |
services - CORRECT ANSWER✔✔-True
| | | |
The U.S. government states that the hospitality industry is comprised of -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Lodging, foodservice, and recreation businesses that serve
| | | | | | |
individuals and groups away from home
| | | | | |
Which statement best describes the types of facilities that comprise the majority
| | | | | | | | | | | |
of the industry? - CORRECT ANSWER✔✔-Small and independently owned
| | | | | | | |
One way of looking at the human resources needed in our industry is to classify
| | | | | | | | | | | | | | |
operations based on - CORRECT ANSWER✔✔-Both A and B are true ;
| | | | | | | | | | |
The complexity of the product
| | | | |
The amount of service that is provided to customers
| | | | | | | |
The service-profit chain shows the relationship from - CORRECT ANSWER✔✔-
| | | | | | | | |
Organizational effectiveness, employee satisfaction, service quality, customer
| | | | | | |
satisfaction, loyalty profit | |
is defined as the total skills, knowledge, and attributes of people in organizations
| | | | | | | | | | | |
|- CORRECT ANSWER✔✔-Human Capital
| | |
,Which of the following statements best describes how hospitality managers can
| | | | | | | | | | |
increase human capital? - CORRECT ANSWER✔✔-Hiring and developing
| | | | | | | |
employees who are service-oriented, empowered, and committed to the goals of
| | | | | | | | | | |
the organization
|
The ____ in the number of applicants for jobs means that we can hire qualified
| | | | | | | | | | | | | | |
people for ____ money - CORRECT ANSWER✔✔-Increase, less
| | | | | | |
Which of the following alternative methods to hiring full-time employees allows
| | | | | | | | | | |
for constant and predictable labor costs? - CORRECT ANSWER✔✔-Outsourcing
| | | | | | | |
The process of taking a long-term approach to HRM by identifying the
| | | | | | | | | | | |
requirements for and contributions of human resources in achieving major long-
| | | | | | | | | |
term business objectives is called ____. - CORRECT ANSWER✔✔-Strategic Human
| | | | | | | | | |
Resources Management |
Discrimination that follows the guidelines, laws, and regulations of the Equal
| | | | | | | | | | |
Employment Opportunity Commission (EEOC) is legal. - CORRECT ANSWER✔✔-
| | | | | | | |
True
The Civil Rights Act of 1964 prohibits unfair employment discrimination based on
| | | | | | | | | | | |
gender (sex), race, color, national origin, or religion. - CORRECT ANSWER✔✔-True
| | | | | | | | | |
The Four-Fifths Rule or 80 Percent Rule was established - CORRECT ANSWER✔✔-
| | | | | | | | | | |
As an affirmative action program to avoid adverse impact on any racial, ethnic, or
| | | | | | | | | | | | | |
gender group during employee selection procedures
| | | | |
, The basic rights of employees include all of the following except: - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-A free meal after 3 hours of labor | | | | | | |
Which of the following federal labor laws was credited with initiating the Equal
| | | | | | | | | | | | |
Employment Opportunity Commission? - CORRECT ANSWER✔✔-Civil Rights Act
| | | | | | | |
of 1964
|
Human Resources Managers are responsible for all of the following except -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Retaining legal counsel with employment law expertise
| | | | | | |
Which of the following is not one of the three elements to a disparate treatment
| | | | | | | | | | | | | | |
claim? - CORRECT ANSWER✔✔-Burden of proof lies with the complainant
| | | | | | | | |
The key difference between the disparate treatment and disparate impact
| | | | | | | | | |
theories is - CORRECT ANSWER✔✔-Intent
| | | |
is a job-related reason to discriminate for a safe and efficient operation of an
| | | | | | | | | | | | | |
organization. - CORRECT ANSWER✔✔-Business necessity | | | |
Which of the following employer defenses describes an instance in which an
| | | | | | | | | | | |
employer must discriminate based on a characteristic associated with the nature
| | | | | | | | | | |
of the job? - CORRECT ANSWER✔✔-Bona fide occupational qualification
| | | | | | | |
Permanent standards are guidelines established by FLSA and based on NIOSH
| | | | | | | | | | |
research, or research by employees, unions and industries. - CORRECT
| | | | | | | | | |
ANSWER✔✔-false
