1|Page
HCA Washington Skills Exam ||Verified Exam!!|| Most
Recent Exam Actual Complete Real Exam Questions
And Correct Answers (Verified Answers) Already
Graded A+ | Guaranteed Success!! Newest Exam!!!
Consumer - Answer-Person who needs assistance, focus
of care team and referred to as client/care recipient
Ex: dementia, chronic disease, mental illness,
developmental/physical disabilities, difficulty performing
(ADLS)
Consumer Directed Care - Answer-Consumer has the right
to make their own daily living choices
Benefits of consumer directed care? - Answer-
Social/physical and emotional well being
Right to choose and control over their
environment/services how and when they are done
How to identify a consumers differences? - Answer-Asking
questions + asking care team + pay attention
Also influenced by:
Viewpoints
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Opinions
Beliefs
Values
Federal/State laws Consumer Rights - Answer-1. Be told
of their rights before services begin
2. Take part in choosing plan, services and changing any
services
3. Receive enough information to make informed decision
on their care
4. Voice a grievance (to complain about unfair treatment)
about lack of services without fear of punishment
5. Refuse treatment, meds, and services
6. Have medical/personal (HIPPA) records kept
confidential
7. Treated with respect
8. Live free from any abuse physical or chemical
(Restraints)
9. Have administrative hearings when they don't agree
with decisions (DSHS Consumers only)
10. Make their own decisions
11. Have alone time
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12. Interact with people in/out home
13. Manage their own financial affairs
14. Send and receive unopened mail
15. Privacy while using phones, computers/tech in home
Consumers have a right to: - Answer-Dignity
Independence
Privacy
Situation:
consumer is not in any immediate danger.
As an HCA what action do you take? - Answer-1. Problem-
solve
2. Report problem/solution with case manager/supervisors
3. Document it
Situation:
Already problem-solved with consumer but they wish to
continue to do the same.
As an HCA what action do you take? - Answer-1. Report
situation to a case manager/supervisor
, 4|Page
2. Document it
Situation:
Consumer is putting themselves in immediate danger and
it is an emergency.
As an HCA what action do you take? - Answer-1. Call 911
2. Report situation and resolution to case
manager/supervisor
3. Document it
What is the problem solving process? - Answer-1. Explain:
-Identify and explain your concern
-Ask consumer to identify and explain their concerns
2. Offer safe alternatives:
-generate options together to honor right to choose
-act on decisions
-get feedbacks if it's working or not
3. Document it:
-document what you did and who you reported it to
4. Report it:
-if not safe report it to case manager/supervisor
HCA Washington Skills Exam ||Verified Exam!!|| Most
Recent Exam Actual Complete Real Exam Questions
And Correct Answers (Verified Answers) Already
Graded A+ | Guaranteed Success!! Newest Exam!!!
Consumer - Answer-Person who needs assistance, focus
of care team and referred to as client/care recipient
Ex: dementia, chronic disease, mental illness,
developmental/physical disabilities, difficulty performing
(ADLS)
Consumer Directed Care - Answer-Consumer has the right
to make their own daily living choices
Benefits of consumer directed care? - Answer-
Social/physical and emotional well being
Right to choose and control over their
environment/services how and when they are done
How to identify a consumers differences? - Answer-Asking
questions + asking care team + pay attention
Also influenced by:
Viewpoints
,2|Page
Opinions
Beliefs
Values
Federal/State laws Consumer Rights - Answer-1. Be told
of their rights before services begin
2. Take part in choosing plan, services and changing any
services
3. Receive enough information to make informed decision
on their care
4. Voice a grievance (to complain about unfair treatment)
about lack of services without fear of punishment
5. Refuse treatment, meds, and services
6. Have medical/personal (HIPPA) records kept
confidential
7. Treated with respect
8. Live free from any abuse physical or chemical
(Restraints)
9. Have administrative hearings when they don't agree
with decisions (DSHS Consumers only)
10. Make their own decisions
11. Have alone time
,3|Page
12. Interact with people in/out home
13. Manage their own financial affairs
14. Send and receive unopened mail
15. Privacy while using phones, computers/tech in home
Consumers have a right to: - Answer-Dignity
Independence
Privacy
Situation:
consumer is not in any immediate danger.
As an HCA what action do you take? - Answer-1. Problem-
solve
2. Report problem/solution with case manager/supervisors
3. Document it
Situation:
Already problem-solved with consumer but they wish to
continue to do the same.
As an HCA what action do you take? - Answer-1. Report
situation to a case manager/supervisor
, 4|Page
2. Document it
Situation:
Consumer is putting themselves in immediate danger and
it is an emergency.
As an HCA what action do you take? - Answer-1. Call 911
2. Report situation and resolution to case
manager/supervisor
3. Document it
What is the problem solving process? - Answer-1. Explain:
-Identify and explain your concern
-Ask consumer to identify and explain their concerns
2. Offer safe alternatives:
-generate options together to honor right to choose
-act on decisions
-get feedbacks if it's working or not
3. Document it:
-document what you did and who you reported it to
4. Report it:
-if not safe report it to case manager/supervisor
