Page 1 of 44
SMART SERVE EXAM | FREQUENTLY TESTED
QUESTIONS WITH CORRECT ANSWERS |
BRAND NEW!
A group of friends have been drinking at a table for three hours.
One of the customer’s orders a round of whisky shots for the
table. What should you do?
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System, and then
politely ask each person if they would like to have the drink.
c. Fill the order.
d. Ask these customers to leave. - ✔✔✔ Correct Answer > b. assess
each customer using the traffic light system, and then politely
ask each person if they would like to have the drink
Which of the following are permissible hours for the sale of
alcohol in a grocery store?
a. Sunday, 11:00am to 6:00pm.
b. As long as the grocery store is open.
c. Monday to Sunday, 9:00am to 9:00pm.
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d. Monday to Sunday, 7:00am to 11:00pm. - ✔✔✔ Correct Answer > d.
Monday to sunday, 7:00am to 11:00pm
After stop-service time, all alcohol must be cleared from tables
within:
a. 15 minutes
b. 30 minutes
c. 45 minutes
d. 60 minutes - ✔✔✔ Correct Answer > c. 45 minutes
Which of the following is not an acceptable form of I.D.?
a. Canadian Armed Forces Identification Card
b. Secure Indian Status Card
c. Credit Card
d. Ontario Driver's Licence - ✔✔✔ Correct Answer > c. Credit Card
Select all that apply.
Which of the following is an effective way of slowing down
alcohol service?
a. Water down the customer's drink.
b. Asking a co-worker to take over for that customer.
c. Passing the table less frequently.
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d. Offer food, water, and non-alcoholic drinks. - ✔✔✔ Correct Answer >
c, d
- Passing the table less frequently
- offer food, water, and non-alcoholic drinks
Select all that apply.
Serving an underage customer can lead to which of the
following?
a. Fines imposed by the Ministry of Health.
b. Charges by the police.
c. Monetary penalties imposed by the Alcohol and Gaming
Commission of Ontario (AGCO).
d. Liquor Licence being revoked or suspended. - ✔✔✔ Correct Answer
> a, b, c, d (All of the above)
- Fines imposed by the Ministry of Health
- Charges by the police
- Monetary penalties imposed by the Alcohol and Gaming
Commission of Ontario (AGCO)
- Liquor Licence being revoked or suspended
The Liquor Licence and Control Act, 2019 (LLCA) outlines which
of the following?
a. The alcohol content for all wine, beer and spirits sold.
, Page 4 of 44
b. The laws and regulations for selling, serving or delivering
alcohol in Ontario.
c. The health and safety laws for bars and restaurants.
d. The minimum number of bathrooms that are required for an
establishment. - ✔✔✔ Correct Answer > b. the laws and regulations for
selling, serving or delivering alcohol in Ontario
Select all that apply.
Which of the following factors can affect a person's BAC?
a. Physical Fitness
b. Time between drinks
c. Weight
d. Sex - ✔✔✔ Correct Answer > a, b, c, d (All of the above)
- Physical Fitness
- Time between drinks
- Weight
- Sex
Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
SMART SERVE EXAM | FREQUENTLY TESTED
QUESTIONS WITH CORRECT ANSWERS |
BRAND NEW!
A group of friends have been drinking at a table for three hours.
One of the customer’s orders a round of whisky shots for the
table. What should you do?
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System, and then
politely ask each person if they would like to have the drink.
c. Fill the order.
d. Ask these customers to leave. - ✔✔✔ Correct Answer > b. assess
each customer using the traffic light system, and then politely
ask each person if they would like to have the drink
Which of the following are permissible hours for the sale of
alcohol in a grocery store?
a. Sunday, 11:00am to 6:00pm.
b. As long as the grocery store is open.
c. Monday to Sunday, 9:00am to 9:00pm.
,Page 2 of 44
d. Monday to Sunday, 7:00am to 11:00pm. - ✔✔✔ Correct Answer > d.
Monday to sunday, 7:00am to 11:00pm
After stop-service time, all alcohol must be cleared from tables
within:
a. 15 minutes
b. 30 minutes
c. 45 minutes
d. 60 minutes - ✔✔✔ Correct Answer > c. 45 minutes
Which of the following is not an acceptable form of I.D.?
a. Canadian Armed Forces Identification Card
b. Secure Indian Status Card
c. Credit Card
d. Ontario Driver's Licence - ✔✔✔ Correct Answer > c. Credit Card
Select all that apply.
Which of the following is an effective way of slowing down
alcohol service?
a. Water down the customer's drink.
b. Asking a co-worker to take over for that customer.
c. Passing the table less frequently.
,Page 3 of 44
d. Offer food, water, and non-alcoholic drinks. - ✔✔✔ Correct Answer >
c, d
- Passing the table less frequently
- offer food, water, and non-alcoholic drinks
Select all that apply.
Serving an underage customer can lead to which of the
following?
a. Fines imposed by the Ministry of Health.
b. Charges by the police.
c. Monetary penalties imposed by the Alcohol and Gaming
Commission of Ontario (AGCO).
d. Liquor Licence being revoked or suspended. - ✔✔✔ Correct Answer
> a, b, c, d (All of the above)
- Fines imposed by the Ministry of Health
- Charges by the police
- Monetary penalties imposed by the Alcohol and Gaming
Commission of Ontario (AGCO)
- Liquor Licence being revoked or suspended
The Liquor Licence and Control Act, 2019 (LLCA) outlines which
of the following?
a. The alcohol content for all wine, beer and spirits sold.
, Page 4 of 44
b. The laws and regulations for selling, serving or delivering
alcohol in Ontario.
c. The health and safety laws for bars and restaurants.
d. The minimum number of bathrooms that are required for an
establishment. - ✔✔✔ Correct Answer > b. the laws and regulations for
selling, serving or delivering alcohol in Ontario
Select all that apply.
Which of the following factors can affect a person's BAC?
a. Physical Fitness
b. Time between drinks
c. Weight
d. Sex - ✔✔✔ Correct Answer > a, b, c, d (All of the above)
- Physical Fitness
- Time between drinks
- Weight
- Sex
Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
