SCM 300 Davilla Exam 3 ASU
1. THINGS WE TALKED ABOUT IN CLASS: - pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
2. Business Process: - any activity that takes an input, adds value, and provides an output
- a cell of the supply chain
1
, - "recipe"
- make it as detailed as possible so there is nothing that can be unclear
3. Things to think about with changing business processes: - who will it affect
- how will it affect them
- will the customers dislike the change?
4. Good intentions: - goal oriented
- stakeholders considered
- outputs are desired
5. Reproducible Results: - Documented and easily understood; adaptable
6. Measurable and manageable: - Entire system considered
- easy to identify problems
- accountability, good metrics
7. Bad Business Processes: - ambiguity
- Misalignment
- miscommunication
8. Ambiguity: - goals are not clearly understood
- laziness, hubris, lack of info
9. Misalignment: - goals and actions not in alignment
2
1. THINGS WE TALKED ABOUT IN CLASS: - pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
2. Business Process: - any activity that takes an input, adds value, and provides an output
- a cell of the supply chain
1
, - "recipe"
- make it as detailed as possible so there is nothing that can be unclear
3. Things to think about with changing business processes: - who will it affect
- how will it affect them
- will the customers dislike the change?
4. Good intentions: - goal oriented
- stakeholders considered
- outputs are desired
5. Reproducible Results: - Documented and easily understood; adaptable
6. Measurable and manageable: - Entire system considered
- easy to identify problems
- accountability, good metrics
7. Bad Business Processes: - ambiguity
- Misalignment
- miscommunication
8. Ambiguity: - goals are not clearly understood
- laziness, hubris, lack of info
9. Misalignment: - goals and actions not in alignment
2
