CMA Exam, AMCA Practice Exam and CMAC Review
Set UPDATED Questions and CORRECT Answers
Professionalism
behavior based on a body of knowledge and ethical standards to serve the public
Competent MA
dependability, honesty, and tolerance
What is ethics based on?
integrity, responsibility to service and community, respect, self-discipline, and
intent to further your career.
MA duty
to meet reasonable expectations of our patients also know as fidelity
Ethics is
knowledge of what right conduct versus what is wrong conduct
How should communication among peers be?
remain professional and appropriate throughout the workday
Nonverbal communication that is accepted by the senders culture such as:
smiling, looking straight into the speaker's eyes, or lightly touching someone's
shoulder to show concern, may create interference if the gesture has a different
significant meaning to that culture.
What is empathy?
the ability to understand the feelings and concerns of the person
Closed questions?
yes or no response
Open-ended questions?
,encourages the pt to provide more information
Why do we use direct statements?
Its a helpful way to get a response from a pt without feeling questioned
Non-verbal communications
Gestures, body language, body posture, facial expressions, and intonation
When should a MA answer the telephone?
By the third ring, and always make sure the pt is not immediately placed on hold
without speaker to them first
What is CMS responsible for?
Responsible for regulating and operating under the CLIA program
Do patients actively participate in their own health care?
Yes
3 multiple choice options
Patients have the right to:
-Receive treatment w/o discrimination as to race, color, religion, gender, national
origin, disability, or the source of payment
-Be informed of name & position of Dr who will oversee your care in the hospital
-Receive all info needed to give informed consent for any procedure or treatment.
inc possible risks and benefits
-Receive all info you need to give informed consent for an order not to resuscitate
Patients also have the right to:
2.
-Refuse treatment, exams, or observations
-Privacy while in the hospital and confidentiality of all info and records regarding
your care
-Review medical record w/o charge
,-Receive info about pain & pain relief measures
-Complain w/o fears of reprisals
-The right to request info about advance directives regarding your decisions about
medical care
Living will
a document that expresses his or her wishes in case of terminal illness or an
accident after which they cannot express their wishes
AIDS (acquired immune deficiency syndrome)
HIV - Human immunodeficiency virus
Hep B (HBV)
Inflammation to the liver
Tubercolosis (TB)
caused by Mycobacterium tb, an airborne pathogen, should wear fitted mask
Nosocomial infection
Any infection that occurs during a pt's stay at a health-care facility
Removal of PPE
gloves, gown, goggles, mask
Contact precautions
touching
Airborne precautions
Breathing
Droplet precautions
Coughing
Hazard Communication Standard (HCS)
, Required by OSHA to ensure all employees are informed of the hazards associated
with chemicals in their workplace.
Do not given medical advice
As a MA you must never lose sight of what advice you are and are not qualified to
give
Disposing of waste
Get rid of contaminated or dangerous items left over when the procedure ends
How should you place needles in the sharp container?
Placed use needles and other sharp objects pointy end first into sharp containers
When should you dispose of the sharps container
when it is 3/4 full
Can an MA administer medications
Depending on local laws in the attending physician you may have to
T/F Confidentiality of patient information is a vital ethical principle that needs to
be observed by a medical assistant
True
What is tort
Wrong committed against a person or the person's property also may be an
intentional or unintentional
What is negligence
Unintentional wrong
What is malpractice
Negligence by a professional person (unintentional)
What are intentional torts
Set UPDATED Questions and CORRECT Answers
Professionalism
behavior based on a body of knowledge and ethical standards to serve the public
Competent MA
dependability, honesty, and tolerance
What is ethics based on?
integrity, responsibility to service and community, respect, self-discipline, and
intent to further your career.
MA duty
to meet reasonable expectations of our patients also know as fidelity
Ethics is
knowledge of what right conduct versus what is wrong conduct
How should communication among peers be?
remain professional and appropriate throughout the workday
Nonverbal communication that is accepted by the senders culture such as:
smiling, looking straight into the speaker's eyes, or lightly touching someone's
shoulder to show concern, may create interference if the gesture has a different
significant meaning to that culture.
What is empathy?
the ability to understand the feelings and concerns of the person
Closed questions?
yes or no response
Open-ended questions?
,encourages the pt to provide more information
Why do we use direct statements?
Its a helpful way to get a response from a pt without feeling questioned
Non-verbal communications
Gestures, body language, body posture, facial expressions, and intonation
When should a MA answer the telephone?
By the third ring, and always make sure the pt is not immediately placed on hold
without speaker to them first
What is CMS responsible for?
Responsible for regulating and operating under the CLIA program
Do patients actively participate in their own health care?
Yes
3 multiple choice options
Patients have the right to:
-Receive treatment w/o discrimination as to race, color, religion, gender, national
origin, disability, or the source of payment
-Be informed of name & position of Dr who will oversee your care in the hospital
-Receive all info needed to give informed consent for any procedure or treatment.
inc possible risks and benefits
-Receive all info you need to give informed consent for an order not to resuscitate
Patients also have the right to:
2.
-Refuse treatment, exams, or observations
-Privacy while in the hospital and confidentiality of all info and records regarding
your care
-Review medical record w/o charge
,-Receive info about pain & pain relief measures
-Complain w/o fears of reprisals
-The right to request info about advance directives regarding your decisions about
medical care
Living will
a document that expresses his or her wishes in case of terminal illness or an
accident after which they cannot express their wishes
AIDS (acquired immune deficiency syndrome)
HIV - Human immunodeficiency virus
Hep B (HBV)
Inflammation to the liver
Tubercolosis (TB)
caused by Mycobacterium tb, an airborne pathogen, should wear fitted mask
Nosocomial infection
Any infection that occurs during a pt's stay at a health-care facility
Removal of PPE
gloves, gown, goggles, mask
Contact precautions
touching
Airborne precautions
Breathing
Droplet precautions
Coughing
Hazard Communication Standard (HCS)
, Required by OSHA to ensure all employees are informed of the hazards associated
with chemicals in their workplace.
Do not given medical advice
As a MA you must never lose sight of what advice you are and are not qualified to
give
Disposing of waste
Get rid of contaminated or dangerous items left over when the procedure ends
How should you place needles in the sharp container?
Placed use needles and other sharp objects pointy end first into sharp containers
When should you dispose of the sharps container
when it is 3/4 full
Can an MA administer medications
Depending on local laws in the attending physician you may have to
T/F Confidentiality of patient information is a vital ethical principle that needs to
be observed by a medical assistant
True
What is tort
Wrong committed against a person or the person's property also may be an
intentional or unintentional
What is negligence
Unintentional wrong
What is malpractice
Negligence by a professional person (unintentional)
What are intentional torts
