DEOMI EXAM 1 2026/2027 || MOST RECENT EXAM
ACTUAL COMPLETE REAL VERIFIED EXAM
QUESTIONS AND CORRECT ANSWERS (VERIFIED
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Whose responsibility is it to send a message that will be
attended to and understood? - Answer-It is the
responsibility of the communicator
The words of your message are referred to as what type of
communication? - Answer-Verbal Communication
What is the most powerful way to communicate
nonverbally? - Answer-Touching is perhaps the most
powerful nonverbal communication.
Why is it important to study nonverbal communication? -
Answer-It is important to study because where verbal and
nonverbal message conflict, nonverbal messages are
relied upon more.
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What type of communication is between you and at least
one other person? - Answer-Interpersonal communication
Noise, objects, temperature, and distance are all known as
what type of barrier to communication? - Answer-Physical
barriers
Past experiences, hidden agendas, and stereotypes
describe which barriers or factors that impact
communication? - Answer-Perceptual barriers
What type of barrier to communication involves anger,
fear, and surprise? - Answer-Emotional barriers
What are the five steps or elements in the listening
process? - Answer-1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
What is defined as the act or process of using words,
sounds, signs, or behaviors to express or exchange
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information or to express your ideas, thoughts, and
feelings to someone else? - Answer-Communication
What five elements make up the communication process?
- Answer-a. Communicators (sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences,
and cultural background)
e. Feedback
Which element in the listening process provides feedback
and lets the sender know the message was received? -
Answer-Responding
What are the benefits of effective listening? - Answer-a.
Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
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What are the three types of listening? - Answer-1.Active
Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and
hearing only what you want to hear? - Answer-Selective
Listening
What are four response blocks that obstruct effective
listening? - Answer-1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - Answer-Feedback
refers to a response from the receiver which gives the
communicator an idea of how the message is being
received and whether it needs to be modified.