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• Increased number of direct reports per manager -✓✓What is the result of a company
increasing the delegation of authority and the span of control?
• Human interaction, structure -✓✓Which two key elements does an effective
organization include?
• It established a direct flow of authority -✓✓Why does a line organizational structure
function most effectively in a crisis situation?
• 1) Define job requirements, 2) Contact and visit colleges for applicants/interns, 3)
Conduct employment tests, 4) Review resumes, 5) Conduct candidate interviews, 6)
Follow up interviews, 7) Hiring determination -✓✓Number the seven steps in the
recruiting and interviewing process from first to last.
• Achievement of company goals -✓✓Which primary driver does management use for
an organization's structure?
• Departmentalization -✓✓Which step in the organizing process results in management
group work activities into units within the organization?
• Customer loyalty -✓✓A high tech startup company is launching a marketing campaign
for its new social media portal by highlighting how the portal exceeds the connectivity
and collaboration capabilities of all other social media sits. Which type of competitive
advantage is this company leveraging?
• Everyday low pricing -✓✓Which marketing strategy is devoted to maintaining
continuous bottom line prices than relying on short term price cutting tactics such as
cents off coupons, rebates, and special sales?
• When demand for the product is driven by the end user -✓✓When would a pull
promotional strategy enhance a competitive advantage to market a product better than
a push strategy?
• An affinity program -✓✓Which marketing tool is essential to building an effective
relationship marketing campaign?
, • Personal Selling -✓✓Which element of the promotional mix has the advantage of
messaging that can be tailored for each customer, but the disadvantage of a high cost
per contact?
• Target Market, Sales revenue goals, Plan implementation timeline (not on list,
marketing budget) -✓✓What three factors should be addressed in a successful
marketing plan? Choose 3 answers.
• Race and ethnicity, Income, Household size -✓✓Which three characteristics are
measured in demographic segmentation? Choose 3 answers
• Buyers face organizational influences in addition to their own preferences, purchasers
often invite selected providers to bid on a purchase, a group or committee often makes
decisions -✓✓In which three ways does business-buying behavior differ from consumer-
buying behavior? Choose 3 answers
• cultural homogeneity, mobility of labor, local labor costs -✓✓Which three conditions, in
a global selling environment, should a small company leverage to create a competitive
advantage? Choose 3 answers
• Consumable supplies, accessories to primary products -✓✓With which two types of
products does a marketing strategy rely on advertising more than personal selling?
Choose 2 answers.
• Adding new users, finding new uses for the product, increasing frequency of use. -
✓✓After years of marketing a body lotion, a cosmetics company begins promoting the
lotion as an the lotion as an insect repellent as well. In which three product life cycle
extension strategies did this company engage? Choose 3 answers
• It conveys an image, it depicts trademark protection, it reflects brand equity. -✓✓What
are three ways that an effective brand name can influence consumer product
recognition? Choose 3 answers
• Brand preference -✓✓A customer has purchased a product twice and intends to do so
again. Which stage of brand loyalty is this customer in?
• retail -✓✓Which manufacturer distribution model is enhanced by the shipping and
tracking capabilities of a global package delivery service?
• Planning the overall production process, implementing the production plan, determine
the best layout for the firm's facilities. -✓✓Which three tasks are key responsibilities of
operations managers? Choose 3 answers