HCB Test 1 with all Correct & 100% Verified Answers |Latest
Version |Already Graded A+
1. Client or Patient Anyone for whom a service requiring some degree of
confidentiality is
provided.
2. Attitude One's Immediate disposition toward a concept or an object.
3. Contact Point The physical location to which a customer goes to obtain a
service, e.g.
Clinic, Sick Bay, Finish Facility, Post Oflce.
4. Healthcare Communication methods and strategies within the
Communica- tion healthcare team used to inform individuals about health care
facts and best practices, with the goal of improving patient
health outcomes.
5. Empathy The ability to imagine oneself in another's place and
understand the other's feelings, desires, ideas, and actions.
6. Nonverbal Communication without the use of spoken language, Facial
Communica- tion Expres- sions, Body Movement/Posture, Gestures, Eye Contact,
Touch, and Voice
7. Refers to the
The communication process
exchange of
information
between two or
more people and
consists of four
basic parts: The
sender, the
message, the
receiver, and
feedback.
8. Empathy An expressed interest of concern regarding the problems,
1/
30
, HCB Test 1 with all Correct & 100% Verified Answers |Latest
Version |Already Graded A+
emotions, or states of mind of another.
9. Feedback Response given by the receiver here are Two types of
communication, Verbal and Nonverbal
10. True/False (True) there are Two types of communication, Verbal and Nonverbal
2/
30
, HCB Test 1 with all Correct & 100% Verified Answers |Latest
Version |Already Graded A+
11. Verbal Communication Occurs when we engage in speaking with others, it can be face-to-
face,
over the telephone, or via audio/visual means.
12. Is understanding Ettective communication
the emotion and
intentions behind
the information
Facial Expressions, Body Movement, Gestures, Voice.
13. Nonverbal
communica- tion II
Physiological, Physical, Psychosocial
14. Barriers to
effective
communication
15. Physiological Barriers Sensory dysregulation such as speech impairments
16. Physical barriers elements in the environment such as noise
17. Active Listening Make eye contact with the customer, nod when appropriate and
give
small verbal comments like "yes" and "huh"
18. Active Listening II Otter Feedback, reflecting on what was said
19. Active Listening III Ask for clarification
20. Answering the Good morning, Radiology department, Hospitalman Smith
phone should speaking, how may I help you Sir, Ma'am. or Chief?
sound like?
Ask before you put someone on hold.
21. What do you do
before placing a
caller on hold
3/
30
Version |Already Graded A+
1. Client or Patient Anyone for whom a service requiring some degree of
confidentiality is
provided.
2. Attitude One's Immediate disposition toward a concept or an object.
3. Contact Point The physical location to which a customer goes to obtain a
service, e.g.
Clinic, Sick Bay, Finish Facility, Post Oflce.
4. Healthcare Communication methods and strategies within the
Communica- tion healthcare team used to inform individuals about health care
facts and best practices, with the goal of improving patient
health outcomes.
5. Empathy The ability to imagine oneself in another's place and
understand the other's feelings, desires, ideas, and actions.
6. Nonverbal Communication without the use of spoken language, Facial
Communica- tion Expres- sions, Body Movement/Posture, Gestures, Eye Contact,
Touch, and Voice
7. Refers to the
The communication process
exchange of
information
between two or
more people and
consists of four
basic parts: The
sender, the
message, the
receiver, and
feedback.
8. Empathy An expressed interest of concern regarding the problems,
1/
30
, HCB Test 1 with all Correct & 100% Verified Answers |Latest
Version |Already Graded A+
emotions, or states of mind of another.
9. Feedback Response given by the receiver here are Two types of
communication, Verbal and Nonverbal
10. True/False (True) there are Two types of communication, Verbal and Nonverbal
2/
30
, HCB Test 1 with all Correct & 100% Verified Answers |Latest
Version |Already Graded A+
11. Verbal Communication Occurs when we engage in speaking with others, it can be face-to-
face,
over the telephone, or via audio/visual means.
12. Is understanding Ettective communication
the emotion and
intentions behind
the information
Facial Expressions, Body Movement, Gestures, Voice.
13. Nonverbal
communica- tion II
Physiological, Physical, Psychosocial
14. Barriers to
effective
communication
15. Physiological Barriers Sensory dysregulation such as speech impairments
16. Physical barriers elements in the environment such as noise
17. Active Listening Make eye contact with the customer, nod when appropriate and
give
small verbal comments like "yes" and "huh"
18. Active Listening II Otter Feedback, reflecting on what was said
19. Active Listening III Ask for clarification
20. Answering the Good morning, Radiology department, Hospitalman Smith
phone should speaking, how may I help you Sir, Ma'am. or Chief?
sound like?
Ask before you put someone on hold.
21. What do you do
before placing a
caller on hold
3/
30
