Emergency Medical Dispatch (EMD) STUDY GUIDE EXAM Comprehensive Resource To Help You Ace Exams Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS Guaranteed Pass First Attempt!! Current Update!! Ins

Emergency Medical Dispatch (EMD) STUDY GUIDE EXAM Comprehensive Resource To Help You Ace Exams Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS Guaranteed Pass First Attempt!! Current Update!! Instant Download Pdf 1. Common Misconceptions About EMDs - Correct Answer: 1. Callers are too upset to provide accurate and useful responses to the EMD 2. Callers would not be able to provide the EMD with required information that is necessary to effectively dispatch emergency medical resources 3. The medical expertise required for effective emergency medical dispatch is not important, therefore public safety officials should use non-EMD dispatchers to dispatch resources 4. All EMS calls will be answered "lights and sirens" 5. The EMD is too busy dispatching to worry about asking all those questions, to provide instructions or use their protocol cards (EMDPRS) 6. Medical advice (provided over the phone) cannot help patients and could actually be dangerous 7. Using the EMDPRS increases the amount of time and resources required to process a call 2. Attributes/Behaviors of the Successful EMD - Correct Answer: - Helpful and compassionate - Handles the emotional stress involved in caller/patient crisis situations and clearly guides callers in these situations - Masters the skills, philosophy and knowledge of Emergency Medical Dispatch - Effectively gathers information from callers, prioritizes that information and consolidates that information in a useful format - Assists other EMD personnel in reaching the patient's location - Determines the nature of the medical emergency without diagnosing the medical problem or condition - Assists EMS personnel on the scene as requested by EMS personnel and avoid making patient care decisions by long distance - Reacts passively to hostile callers, making no judgements based on the caller's demeanor or past experience with the caller - Maintains confidentiality 3. Three Phases of the Dispatch Function - Correct Answer: Phase 1 - Call Receiving Activities (Collect) - an E.M.D takes an incoming call and goes through an "initial survey" sequence - Where? What? How? Who? When? Phase 2 - Dispatch Activities (Dispatch) - EMD goes to proper protocol - Protocols give appropriate response mode - Established by local medical authority Phase 3 - Post-Dispatch Activities ( Provide) - EMD prepares caller for responding personnel and can be providing medical instructions as indicated by the E.M.D Guidecards 4. Resources Commonly Found in an EMS System - Correct Answer: 1. Basic Life Support (BLS)/ Advanced Life Support (ALS) 2. Fire 3. Police 4. Hospitals/Emergency Care Facilities 5. Other - These include hazardous materials units (aka "HAZMAT" ), Sexual AssauIt Centers, Hyperbaric Centers, Trauma Centers, Poison Control Centers, Burn Centers, Language Translator Services, etc . 5. Tiered EMS System Structures (Not all systems have these tiers) - Correct Answer: An EMS system with more than 1 level of response Tier 1 (First Responders) - Police and fire departments - Normally trained in BLS Tier 2 (Basic Life Support) - Transport ambulance - Normally staffed by EMTs - Trained in Patient Assessment, Minor Injuries, Performing CPR Tier 3 (Advanced Life Support) - Ambulance or non-transport capable chase vehicle - Staffed by 2 paramedics - Work under a physician's license - Capable of cardiac monitoring, drug therapy, and breathing support methods Tier 4 (Aeromedical services) -Advanced Life Support - Paramedics - Nurses Used to transport most severe cases where transport time to the hospital may be the determining factor in the patient's survival 6. Response Modes - Correct Answer: "Cold" responses - No lights, no sirens - Responders are a part of normal traffic flow "Hot" responses - Lights and sirens - Emergency vehicle traffic laws still apply - May be permitted to exceed the speed limit 7. Liability - Correct Answer: You are ultimately responsible for your actions/lack of action 8. Negligence - Correct Answer: - Failure to act or perform in a particular situation as any other reasonable, prudent dispatcher (with the same or similar training) would under the same or similar circumstances - Failure to meet standard of care 9. Proving Negligence - Correct Answer: To prove negligence, the court must determine 4 things: 1. Duty 2. Breach of Duty 3. Injury/Damage 4. Proximate Cause/Causation - All 4 components must be proven beyond a reasonable doubt 10. Two Types of Negligence - Correct Answer: - Simple negligence - negligent conduct that was not purposeful or due to "malicious intent" - Gross negligence - a negligent action that was undertaken with malicious intent and with willful disregard for the safety of persons and/or property