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Foundations: Therapeutic Communication & Nurse-Patient Relationship
Q1: What is the primary purpose of using the therapeutic communication technique of
"restating"?
A. To force the patient to explain themselves more clearly
B. To repeat the patient's main idea using slightly different words to show understanding
[CORRECT]
C. To redirect the conversation to a more important topic
D. To challenge the patient's distorted thinking patterns
Correct Answer: B
Rationale: The best answer is repeating the main idea using different words because
restating is all about letting the patient know you are actively listening. This aligns with
the nursing priority of building trust, as it validates the patient's message without adding
your own interpretation or judgment.
Q2: A patient who was just admitted with severe anxiety is sitting silently in the corner of
the room, staring at the floor. The nurse sits quietly nearby without speaking. What is
the rationale for the nurse's silence?
A. The nurse is ignoring the patient to punish them for not talking
B. Silence provides the patient with time to organize their thoughts and decide if they
want to share [CORRECT]
C. Silence is a non-therapeutic technique that should be avoided on a psychiatric unit
D. The nurse is waiting for the patient to ask for medication
Correct Answer: B
Rationale: This is correct because in therapeutic communication, silence is actually a
powerful tool that gives the patient space to process their feelings. Remember, jumping
in to fill every quiet moment can overwhelm an anxious patient, whereas sitting quietly
shows you are comfortable with whatever they are experiencing.
Q3: A patient with schizophrenia says, "The CIA is putting poison in my food." Which
response by the nurse is the most therapeutic?
,A. "That's a crazy thought; the CIA doesn't care about you."
B. "I don't see anyone trying to poison your food."
C. "It must be scary to think someone is trying to hurt you." [CORRECT]
D. "Why would the CIA want to poison you?"
Correct Answer: C
Rationale: The best answer is acknowledging the feeling behind the delusion because
you cannot logically argue a patient out of a fixed false belief. This matches the
therapeutic technique of reflecting the underlying emotion, which builds rapport much
better than flat-out rejecting their reality or interrogating them.
Q4: A patient diagnosed with generalized anxiety disorder is pacing the hallway. Which
statement by the nurse uses an open-ended question to encourage the patient to
express their feelings?
A. "Are you feeling anxious right now?"
B. "You seem restless; what is going through your mind right now?" [CORRECT]
C. "Do you need a PRN medication to calm down?"
D. "Are you upset about something that happened in group therapy?"
Correct Answer: B
Rationale: This is correct because open-ended questions require more than a simple
"yes" or "no" answer, prompting the patient to explore and verbalize their anxiety. In the
mental health setting, asking "what is going through your mind" invites a much deeper
conversation than just checking a box on their anxiety level.
Q5: A patient says, "I'm just a burden to my family, I don't deserve to be here." Which
response is an example of a non-therapeutic communication technique?
A. "You're feeling like a burden to your family right now."
B. "Can you tell me more about what makes you feel like a burden?"
C. "You shouldn't feel that way; your family loves you very much." [CORRECT]
D. "It sounds like you are carrying a lot of guilt."
Correct Answer: C
Rationale: The best answer is telling them they shouldn't feel that way because this is
the non-therapeutic technique of "giving advice" or "disapproving." Remember, even if
you mean well, telling a patient how they should or shouldn't feel invalidates their
current emotional experience and shuts down communication.
Q6: A patient is crying uncontrollably after receiving bad news about their medical
condition. The nurse places a hand on the patient's shoulder and says, "I'm here with
you." Which technique is the nurse using?
A. Defending
B. Offering self [CORRECT]
C. Interpreting
, D. Summarizing
Correct Answer: B
Rationale: This is correct because offering self is exactly what it sounds like—making
yourself available on a human level to support the patient. This aligns with the principle
that sometimes patients don't need words; they just need to know a caring professional
is physically and emotionally present in their moment of grief.
Q7: The nurse is talking to a patient who jumps rapidly from topic to topic. The nurse
says, "Let's go back to what you were saying a minute ago about your daughter." Which
therapeutic technique is being used?
A. Focusing [CORRECT]
B. Reflecting
C. Clarifying
D. Restating
Correct Answer: A
Rationale: The best answer is focusing because the nurse is gently pulling the patient
back to a specific, relevant topic. This is a highly effective technique for patients with
flight of ideas because it provides structure to the conversation without being
aggressively confrontational about their scattered thoughts.
Q8: A patient with depression states, "I haven't slept in three days and I have no
appetite at all." The nurse responds, "You haven't slept in three days and have no
appetite." What is the main purpose of this response?
A. To show the patient that their symptoms meet the criteria for depression
B. To validate the patient's experience and encourage further elaboration [CORRECT]
C. To delay giving the patient their scheduled PRN medication
D. To prove to the charge nurse that the patient is getting worse
Correct Answer: B
Rationale: This is correct because a simple restatement acts as a verbal mirror, letting
the patient know you heard them perfectly while prompting them to keep talking. On the
NCLEX, a basic restatement is almost always the right choice over jumping straight to
medicalizing the situation.
Q9: Which of the following statements best describes the overall goal of the
nurse-patient relationship in a psychiatric setting?
A. To cure the patient's underlying psychiatric disorder
B. To establish a trusting environment that promotes the patient's growth and
problem-solving skills [CORRECT]
C. To ensure the patient strictly adheres to the unit rules and medication schedule
D. To act as a surrogate family member for the patient
Correct Answer: B