BUS 6600 Module 3 Chapters 11 and 12 Exam questions with
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accurate detailed solutions || ||
Define human resource management. - ✔✔the process of determining human resource
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needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and
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scheduling employees to achieve organizational goals.
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HRM's role has grown because of what two things? - ✔✔•Increased recognition of
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employees as a resource || || ||
•Changes in law that rewrote old workplace practices
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(no longer "personnel" management
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The U.S. economy has undergone a major shift from traditional manufacturing industries to
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service industries that require more highly __________ job skills. - ✔✔technical
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___________ are the ultimate resource. - ✔✔People || || || || || ||
Qualified labor is ____________ today, and that makes recruiting ___________. - ✔✔scarer;
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more difficult
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Most human resource functions are ____________ between the human resource manager
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and other managers.
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The role of the human resource management is a function of _______ managers, not just
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one department. - ✔✔shared; all
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Name some challenges facing HRM today. - ✔✔•Multigenerational workforce
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•Shortages of trained workers in growth areas
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•Worker shortage in skilled trades
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•Increasing number of single-parent and two-income families
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•Expanding global markets with low-wage workers
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•Increasing benefit demands and benefit costs
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•A decreased sense of employee loyalty
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Significant changes in laws covering HRM have had a major influence.
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Since the 1930s ___________ have greatly affected human resource management. - ✔✔laws
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(legal decisions or legislation)
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•Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training,
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terms, conditions, or privileges of employment based on:
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•Race
•Religion
•Creed
•Sex
•National Origin ||
•Age - ✔✔Civil Rights Act of 1964
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•Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training,
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terms, conditions, or privileges of employment based on which things? - ✔✔•Race
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•Religion
•Creed
•Sex
•National Origin ||
•Age
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What did the 1972 Equal Employment Opportunity Act (EEOA) do? - ✔✔•The EEOA
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strengthened the Equal Employment Opportunity Commission (EEOC), giving the EEOC the
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right to issue workplace guidelines for acceptable employer conduct.
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•EEOC could mandate specific recordkeeping procedures and was vested with the power of
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enforcement.
What does the EEOC do? - ✔✔It strengthened the Equal Employment Opportunity
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Commission (EEOC), which issues guidelines for administering equal employment
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opportunity.
____________ ______________ are employment activities designed to "right past wrongs"
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by increasing opportunities for minorities and women. - ✔✔Affirmative action
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•Discrimination against whites or males in hiring or promotion is || || || || || || || || || ||
_______________ ________________. - ✔✔reverse discrimination. || || || ||
Which Act expanded the remedies available to victims of discrimination by amending Title
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VII of the CRA of 1964. - ✔✔Civil Rights Act of 1991
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The ______________ ensures employers doing business with the federal government comply
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with the nondiscrimination and affirmative action laws - ✔✔OFCCP (Office of Federal
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Contract Compliance Programs) || ||
•Amended Title VII and gave victims of discrimination the right to a jury trial and possible
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damages - ✔✔Civil Rights Act of 1991 || || || || || ||
What did the ADA of 1990 do? - ✔✔Requires employers to give applicants with physical or
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mental disabilities the same consideration for employment as people without disabilities.
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