MGSC 395 EXAM 1 TIMOTHY FRY ACTUAL
PAPER 2026 QUESTIONS WITH VERIFIED
ANSWERS GRADED A+
◉ Marketing. Answer: Generates sales of outputs
◉ Operations. Answer: Translates materials and services into outputs
◉ Process. Answer: Any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its
customers
◉ Operation. Answer: A group of resources performing all or part of
one or more processes
◉ Supply Chain. Answer: An interrelated series of processes within and
across firms that produces a service or product to the satisfaction of
customers
◉ Differences between Service and Manufacturing Process. Answer: 1.
Nature output
2. Degree of customer contact
◉ Manufacturing Process. Answer: Physical, durable output
,Output can be inventoried
Low Customer Contact, Long Response Time
Capital Intensive
Quality Easily Measured
◉ Service Process. Answer: Intangible, perishable output
Output cannot be inventoried
High customer contact
Short response time
Labor intensive
Quality not easily measured
◉ Competitive Priorities. Answer: cost, quality, time, flexibility
Where are you heading?
◉ Competitive Capabilities. Answer: Current, needed, planned
What you need to do complete your priorities
◉ Order Qualifiers. Answer: Minimum level required from a set of
criteria for a firm to do business in a particular market segment.
, ◉ Order Winners. Answer: a criterion that customers use to differentiate
the services or products of one firm from those of another
◉ Productivity. Answer: Output / Input
◉ Labor Productivity. Answer: Output produced / Employee hours
◉ Multifactor Productivity. Answer: the ratio between the amount of
output produced by an industry or business sector and the amount of
inputs used (Value of Output / Labor cost + Materials cost + Overhead
Cost)
Looks at cost
◉ Break-even quantity. Answer: the volume at which total revenues
equal total costs (R=C)
◉ Break-Even Quantities - Calculations. Answer: F = Fixed Cost
c = Variable Cost
Q = Quantity
p = Price
◉ break-even analysis. Answer: Quantitative analysis to compare
processes by finding the volume at which two different processes have
equal total costs
PAPER 2026 QUESTIONS WITH VERIFIED
ANSWERS GRADED A+
◉ Marketing. Answer: Generates sales of outputs
◉ Operations. Answer: Translates materials and services into outputs
◉ Process. Answer: Any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its
customers
◉ Operation. Answer: A group of resources performing all or part of
one or more processes
◉ Supply Chain. Answer: An interrelated series of processes within and
across firms that produces a service or product to the satisfaction of
customers
◉ Differences between Service and Manufacturing Process. Answer: 1.
Nature output
2. Degree of customer contact
◉ Manufacturing Process. Answer: Physical, durable output
,Output can be inventoried
Low Customer Contact, Long Response Time
Capital Intensive
Quality Easily Measured
◉ Service Process. Answer: Intangible, perishable output
Output cannot be inventoried
High customer contact
Short response time
Labor intensive
Quality not easily measured
◉ Competitive Priorities. Answer: cost, quality, time, flexibility
Where are you heading?
◉ Competitive Capabilities. Answer: Current, needed, planned
What you need to do complete your priorities
◉ Order Qualifiers. Answer: Minimum level required from a set of
criteria for a firm to do business in a particular market segment.
, ◉ Order Winners. Answer: a criterion that customers use to differentiate
the services or products of one firm from those of another
◉ Productivity. Answer: Output / Input
◉ Labor Productivity. Answer: Output produced / Employee hours
◉ Multifactor Productivity. Answer: the ratio between the amount of
output produced by an industry or business sector and the amount of
inputs used (Value of Output / Labor cost + Materials cost + Overhead
Cost)
Looks at cost
◉ Break-even quantity. Answer: the volume at which total revenues
equal total costs (R=C)
◉ Break-Even Quantities - Calculations. Answer: F = Fixed Cost
c = Variable Cost
Q = Quantity
p = Price
◉ break-even analysis. Answer: Quantitative analysis to compare
processes by finding the volume at which two different processes have
equal total costs
