MGSC 395 EXAM 1 TIMOTHY FRY EXAM
SCRIPT 2026 COMPLETE QUESTIONS AND
CORRECT ANSWERS
◉ manufacturing processes. Answer: - physical, durable output
- output can be inventoried
- low customer contact
- long response time
- capital-intensive
- quality easily measured
◉ service process. Answer: - intangible, perishable output
- output cannot be inventoried
- high customer contact
- short response time
- labor intensive
- quality not easily measured
◉ core processes. Answer: - supplier relationship process
- new service/ product development
- order fulfillment process
- customer relationship process
, ◉ core competencies. Answer: - workforce
- facilities
- market and financial know-how
- systems and technologies
◉ competitive priority. Answer: sought after need, planned for
◉ competitive capability. Answer: "a have", developed over time
◉ groups of competitive priorities and capabilities. Answer: - cost
- quality
- time
- flexibility
◉ order qualifiers. Answer: minimum standards required to compete in a
market
- marginal gains beyond threshold
◉ order winners. Answer: key factors that differentiate a product/service
and drive customer purchase decisions
- consistent gains with improvement
◉ productivity. Answer: output / input
output / personorhourworked
SCRIPT 2026 COMPLETE QUESTIONS AND
CORRECT ANSWERS
◉ manufacturing processes. Answer: - physical, durable output
- output can be inventoried
- low customer contact
- long response time
- capital-intensive
- quality easily measured
◉ service process. Answer: - intangible, perishable output
- output cannot be inventoried
- high customer contact
- short response time
- labor intensive
- quality not easily measured
◉ core processes. Answer: - supplier relationship process
- new service/ product development
- order fulfillment process
- customer relationship process
, ◉ core competencies. Answer: - workforce
- facilities
- market and financial know-how
- systems and technologies
◉ competitive priority. Answer: sought after need, planned for
◉ competitive capability. Answer: "a have", developed over time
◉ groups of competitive priorities and capabilities. Answer: - cost
- quality
- time
- flexibility
◉ order qualifiers. Answer: minimum standards required to compete in a
market
- marginal gains beyond threshold
◉ order winners. Answer: key factors that differentiate a product/service
and drive customer purchase decisions
- consistent gains with improvement
◉ productivity. Answer: output / input
output / personorhourworked
