MGSC 395 EXAM 1 TIMOTHY FRY
EXAMINATION TEST 2026 QUESTIONS
WITH SOLUTIONS
◉ Process. Answer: any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its
customers
◉ Operation. Answer: a group of resources performing all or part of one
or more processes
◉ Supply Chain. Answer: An interrelated series of processes within and
across firms that produces a service or product to the satisfaction of
customers
◉ Supply Chain Management. Answer: the synchronization of a firm's
processes with those of its suppliers and customers to match the flow of
materials, services, and information with customer demand
◉ External Customers. Answer: a customer who is either an end user or
an intermediary (ex. Manufacturers, financial institutions, or retailers)
buying the firm's finished services or products
◉ Internal Customers. Answer: one or more employees or processes that
rely on inputs from other employees or processes in order to perform
their work
,◉ External Suppliers. Answer: the businesses or individuals who
provide the resources, services, products, and materials for the firm's
short-term and long-term needs
◉ Internal Suppliers. Answer: the employees or processes that supply
important information or materials to a firm's processes
◉ Nested process. Answer: the concept of a process within a process
◉ Core process. Answer: a set of activities that delivers value to external
customers
◉ Supplier relationship process. Answer: a process that selects the
suppliers of services, materials, and information and facilitates the
timely and efficient flow of these items into the firm
◉ New service/product development process. Answer: a process that
designs and develops new services or products from inputs received
from external customer specifications or from the market in general
through the customer relationship process
◉ Order fulfillment process. Answer: a process that includes the
activities required to produce and deliver the service or product to the
external customer
, ◉ Customer relationship process. Answer: a process that identifies,
attracts, and builds relationships with external customers, and facilitates
the placement of orders by customers, sometimes referred to as customer
relationship management
◉ Support process. Answer: a process that provides vital resources and
inputs to the core processes and therefore is essential to the management
of the business
◉ Operations strategy. Answer: the means by which operations
implements the firm's corporate strategy and helps to build a customer
driven firm
◉ Environmental scanning. Answer: the process by which managers
monitor trends in the environment for potential opportunities or threats.
A crucial reason for environmental scanning is to stay ahead of the
competition
◉ Developing a corporate strategy. Answer: the four considerations are-
(1) Monitoring and adjusting to changes in the business environment, (2)
Identifying and developing the firm's core competencies, (3) developing
the firm's core processes, and (4) developing the firm's global strategies
◉ Productivity =. Answer: output/input
◉ Labor productivity =. Answer: output/input = policies
processed/employee hours (employees x hours)
EXAMINATION TEST 2026 QUESTIONS
WITH SOLUTIONS
◉ Process. Answer: any activity or group of activities that takes one or
more inputs, transforms them, and provides one or more outputs for its
customers
◉ Operation. Answer: a group of resources performing all or part of one
or more processes
◉ Supply Chain. Answer: An interrelated series of processes within and
across firms that produces a service or product to the satisfaction of
customers
◉ Supply Chain Management. Answer: the synchronization of a firm's
processes with those of its suppliers and customers to match the flow of
materials, services, and information with customer demand
◉ External Customers. Answer: a customer who is either an end user or
an intermediary (ex. Manufacturers, financial institutions, or retailers)
buying the firm's finished services or products
◉ Internal Customers. Answer: one or more employees or processes that
rely on inputs from other employees or processes in order to perform
their work
,◉ External Suppliers. Answer: the businesses or individuals who
provide the resources, services, products, and materials for the firm's
short-term and long-term needs
◉ Internal Suppliers. Answer: the employees or processes that supply
important information or materials to a firm's processes
◉ Nested process. Answer: the concept of a process within a process
◉ Core process. Answer: a set of activities that delivers value to external
customers
◉ Supplier relationship process. Answer: a process that selects the
suppliers of services, materials, and information and facilitates the
timely and efficient flow of these items into the firm
◉ New service/product development process. Answer: a process that
designs and develops new services or products from inputs received
from external customer specifications or from the market in general
through the customer relationship process
◉ Order fulfillment process. Answer: a process that includes the
activities required to produce and deliver the service or product to the
external customer
, ◉ Customer relationship process. Answer: a process that identifies,
attracts, and builds relationships with external customers, and facilitates
the placement of orders by customers, sometimes referred to as customer
relationship management
◉ Support process. Answer: a process that provides vital resources and
inputs to the core processes and therefore is essential to the management
of the business
◉ Operations strategy. Answer: the means by which operations
implements the firm's corporate strategy and helps to build a customer
driven firm
◉ Environmental scanning. Answer: the process by which managers
monitor trends in the environment for potential opportunities or threats.
A crucial reason for environmental scanning is to stay ahead of the
competition
◉ Developing a corporate strategy. Answer: the four considerations are-
(1) Monitoring and adjusting to changes in the business environment, (2)
Identifying and developing the firm's core competencies, (3) developing
the firm's core processes, and (4) developing the firm's global strategies
◉ Productivity =. Answer: output/input
◉ Labor productivity =. Answer: output/input = policies
processed/employee hours (employees x hours)
