MGSC 395 EXAM 1 TIMOTHY FRY STUDY
GUIDE 2026 QUESTIONS WITH ANSWERS
GRADED A+
◉ Difference between operations management and supply chain.
Answer: Operations Management: Tesla Manufacturing
Supply Chain: Amazon Warehouse
◉ Competitive Priorities (Definition). Answer: The critical dimensions
that a process or supply chain must possess to satisfy its internal or
external customers, both now and in the future
◉ Competitive Priorities (list 1-9). Answer: 1. Low-cost operations
2. Top quality
3. Consistent quality
4. Delivery speed
5. On-time delivery
6. Development speed
7. Customization
8. Variety
9. Volume flexibility
◉ Order qualifiers (definition). Answer: Minimum level required from a
set of criteria for a firm to do business in a particular market segment
, ◉ Order winners (definition). Answer: A criterion customers use to
differentiate the services or products of one firm from those of another
◉ What does DMAIC represent?. Answer: Define
Measure
Analyze
Improve
Control
◉ Process Analysis (Definition). Answer: The documentation and
detailed understanding of how work is actually done and how the work
can be redesigned
◉ Process Improvement (Definition). Answer: The systematic study of
the activities and flows of each process to improve it
◉ Process Reengineering (Definition). Answer: The fundamental
rethinking and radical redesign of processes to improve performance
dramatically in terms of cost, quality, service, and speed
◉ Process structures for services (4 key points). Answer: Customer
contact
Customization
Process Divergence
GUIDE 2026 QUESTIONS WITH ANSWERS
GRADED A+
◉ Difference between operations management and supply chain.
Answer: Operations Management: Tesla Manufacturing
Supply Chain: Amazon Warehouse
◉ Competitive Priorities (Definition). Answer: The critical dimensions
that a process or supply chain must possess to satisfy its internal or
external customers, both now and in the future
◉ Competitive Priorities (list 1-9). Answer: 1. Low-cost operations
2. Top quality
3. Consistent quality
4. Delivery speed
5. On-time delivery
6. Development speed
7. Customization
8. Variety
9. Volume flexibility
◉ Order qualifiers (definition). Answer: Minimum level required from a
set of criteria for a firm to do business in a particular market segment
, ◉ Order winners (definition). Answer: A criterion customers use to
differentiate the services or products of one firm from those of another
◉ What does DMAIC represent?. Answer: Define
Measure
Analyze
Improve
Control
◉ Process Analysis (Definition). Answer: The documentation and
detailed understanding of how work is actually done and how the work
can be redesigned
◉ Process Improvement (Definition). Answer: The systematic study of
the activities and flows of each process to improve it
◉ Process Reengineering (Definition). Answer: The fundamental
rethinking and radical redesign of processes to improve performance
dramatically in terms of cost, quality, service, and speed
◉ Process structures for services (4 key points). Answer: Customer
contact
Customization
Process Divergence
