ASE C1 Practice (Automobile Service Consultant
certification Test) EXAM LATEST 2026/2027 VERSION
QUESTIONS AND VERIFIED CORRECT ANSWERS
(GRADED A+)
Changes are needed to a previously authorized work
order after the Technician has diagnosed the concern.
Service Consultant A states the shop owner is required to
approve the changes. Service Consultant B states the
customer is required to approve changes. Who is
correct?
A) A only
B) B only
C) Both
D) Neither - VERIFIED ANSWER - B) B only
The step in the repair process where repairs are verified
is called _______
A) quality assurance
B) cashier
C) invoicing
,D) delivery - VERIFIED ANSWER - A) quality assurance
What is the name of the service or part of the repair that
is performed by another person or company outside the
dealership or service facility?
A) outside repair
B) sublet repair
C) non-warranty repair
D) cod repair - VERIFIED ANSWER - B) sublet repair
When meeting with an unhappy customer, which of the
following words should be avoided?
A) Please
B) Appreciate
C) Yes
D) Never - VERIFIED ANSWER - D) Never because when
dealing with customers, the word has a negative
connotation
,Which of the following is known as lowering the price of
a commonly used product to attract attention and/or
additional business?
A) Leader pricing
B) Hot deals
C) Special price
D) Price special - VERIFIED ANSWER - A) Leader pricing
because this is a method of lowing price of certain
products to attract additional business
A Service Consultant receives a phone call from a
customer. Which of the following is required by the
Service Consultant to do before ending the call?
A) Provide information about a new vehicle purchase
B) Ensure the customer was finished
C) Send the customer to the Service Technician
D) Check the customer's credit history - VERIFIED
ANSWER - B) Ensure the customer was finished
How many of the terminals are used in an OBD II data
link connector?
, A) 16
B) 12
C) 10
D) 8 - VERIFIED ANSWER - A) 16
Automotive air conditioning Service Technicians are
required to have a special license that is granted after
passing which of the following tests?
A) ASE A7 Test
B) EPA 609
C) EPA R-12
D) A/C Test - VERIFIED ANSWER - B) EPA 609. This is an
online self-study course that can be found online and,
upon passing, is a lifelong license.
All of the following temperature indicators are warning
indicators for the driver, EXCEPT;
A) Light indication and overheat condition
B) Gauge indicating when temperatures are normal
certification Test) EXAM LATEST 2026/2027 VERSION
QUESTIONS AND VERIFIED CORRECT ANSWERS
(GRADED A+)
Changes are needed to a previously authorized work
order after the Technician has diagnosed the concern.
Service Consultant A states the shop owner is required to
approve the changes. Service Consultant B states the
customer is required to approve changes. Who is
correct?
A) A only
B) B only
C) Both
D) Neither - VERIFIED ANSWER - B) B only
The step in the repair process where repairs are verified
is called _______
A) quality assurance
B) cashier
C) invoicing
,D) delivery - VERIFIED ANSWER - A) quality assurance
What is the name of the service or part of the repair that
is performed by another person or company outside the
dealership or service facility?
A) outside repair
B) sublet repair
C) non-warranty repair
D) cod repair - VERIFIED ANSWER - B) sublet repair
When meeting with an unhappy customer, which of the
following words should be avoided?
A) Please
B) Appreciate
C) Yes
D) Never - VERIFIED ANSWER - D) Never because when
dealing with customers, the word has a negative
connotation
,Which of the following is known as lowering the price of
a commonly used product to attract attention and/or
additional business?
A) Leader pricing
B) Hot deals
C) Special price
D) Price special - VERIFIED ANSWER - A) Leader pricing
because this is a method of lowing price of certain
products to attract additional business
A Service Consultant receives a phone call from a
customer. Which of the following is required by the
Service Consultant to do before ending the call?
A) Provide information about a new vehicle purchase
B) Ensure the customer was finished
C) Send the customer to the Service Technician
D) Check the customer's credit history - VERIFIED
ANSWER - B) Ensure the customer was finished
How many of the terminals are used in an OBD II data
link connector?
, A) 16
B) 12
C) 10
D) 8 - VERIFIED ANSWER - A) 16
Automotive air conditioning Service Technicians are
required to have a special license that is granted after
passing which of the following tests?
A) ASE A7 Test
B) EPA 609
C) EPA R-12
D) A/C Test - VERIFIED ANSWER - B) EPA 609. This is an
online self-study course that can be found online and,
upon passing, is a lifelong license.
All of the following temperature indicators are warning
indicators for the driver, EXCEPT;
A) Light indication and overheat condition
B) Gauge indicating when temperatures are normal
