NSG 3180 COMMUNICATION AND TEAMWORK
EXAM LATEST 2026 UPDATE 100 QUESTIONS AND
DETAILED VERIFIED ANSWERS FROM ACTUAL
EXAMS TEST GRADE A+
1. Which communication technique is most effective when dealing with an
anxious patient?
A. Giving advice
B. Using open-ended questions
C. Changing the subject
D. Providing false reassurance
Answer: B. USING OPEN-ENDED QUESTIONS
Rationale: Open-ended questions encourage the patient to express feelings and
concerns, promoting therapeutic communication.
2. The nurse demonstrates therapeutic communication by:
A. Talking most of the time
B. Actively listening to the patient
C. Interrupting frequently
D. Avoiding silence
Answer: B. ACTIVELY LISTENING TO THE PATIENT
Rationale: Active listening helps build trust and ensures accurate understanding of
patient concerns.
3. Which response is an example of empathy?
A. “You shouldn’t feel that way.”
B. “That’s not a big deal.”
,C. “That must be very difficult for you.”
D. “Try not to think about it.”
Answer: C. “THAT MUST BE VERY DIFFICULT FOR YOU.”
Rationale: Empathy involves acknowledging and validating the patient’s feelings.
4. What is the primary goal of SBAR communication?
A. Documentation
B. Conflict resolution
C. Structured information exchange
D. Patient education
Answer: C. STRUCTURED INFORMATION EXCHANGE
Rationale: SBAR ensures clear, concise, and standardized communication among
healthcare providers.
5. Which behavior demonstrates professional teamwork?
A. Working independently without input
B. Sharing patient information appropriately
C. Avoiding collaboration
D. Ignoring feedback
Answer: B. SHARING PATIENT INFORMATION APPROPRIATELY
Rationale: Effective teamwork requires collaboration and appropriate information
sharing.
6. A nurse uses paraphrasing in communication to:
A. Change the topic
B. Clarify understanding
C. Judge the patient
D. Give instructions
, Answer: B. CLARIFY UNDERSTANDING
Rationale: Paraphrasing confirms understanding of the patient’s message.
7. Which is a barrier to effective communication?
A. Active listening
B. Cultural sensitivity
C. Language differences
D. Eye contact
Answer: C. LANGUAGE DIFFERENCES
Rationale: Language barriers can hinder understanding between patient and
provider.
8. A nurse says, “I understand how you feel.” This is an example of:
A. Sympathy
B. Empathy
C. Advice
D. Judgment
Answer: B. EMPATHY
Rationale: Empathy involves understanding and sharing the patient’s feelings.
9. What is the best way to resolve conflict in a healthcare team?
A. Avoid discussion
B. Use passive communication
C. Use assertive communication
D. Escalate immediately
Answer: C. USE ASSERTIVE COMMUNICATION
Rationale: Assertive communication promotes respect and clarity in resolving
conflict.
EXAM LATEST 2026 UPDATE 100 QUESTIONS AND
DETAILED VERIFIED ANSWERS FROM ACTUAL
EXAMS TEST GRADE A+
1. Which communication technique is most effective when dealing with an
anxious patient?
A. Giving advice
B. Using open-ended questions
C. Changing the subject
D. Providing false reassurance
Answer: B. USING OPEN-ENDED QUESTIONS
Rationale: Open-ended questions encourage the patient to express feelings and
concerns, promoting therapeutic communication.
2. The nurse demonstrates therapeutic communication by:
A. Talking most of the time
B. Actively listening to the patient
C. Interrupting frequently
D. Avoiding silence
Answer: B. ACTIVELY LISTENING TO THE PATIENT
Rationale: Active listening helps build trust and ensures accurate understanding of
patient concerns.
3. Which response is an example of empathy?
A. “You shouldn’t feel that way.”
B. “That’s not a big deal.”
,C. “That must be very difficult for you.”
D. “Try not to think about it.”
Answer: C. “THAT MUST BE VERY DIFFICULT FOR YOU.”
Rationale: Empathy involves acknowledging and validating the patient’s feelings.
4. What is the primary goal of SBAR communication?
A. Documentation
B. Conflict resolution
C. Structured information exchange
D. Patient education
Answer: C. STRUCTURED INFORMATION EXCHANGE
Rationale: SBAR ensures clear, concise, and standardized communication among
healthcare providers.
5. Which behavior demonstrates professional teamwork?
A. Working independently without input
B. Sharing patient information appropriately
C. Avoiding collaboration
D. Ignoring feedback
Answer: B. SHARING PATIENT INFORMATION APPROPRIATELY
Rationale: Effective teamwork requires collaboration and appropriate information
sharing.
6. A nurse uses paraphrasing in communication to:
A. Change the topic
B. Clarify understanding
C. Judge the patient
D. Give instructions
, Answer: B. CLARIFY UNDERSTANDING
Rationale: Paraphrasing confirms understanding of the patient’s message.
7. Which is a barrier to effective communication?
A. Active listening
B. Cultural sensitivity
C. Language differences
D. Eye contact
Answer: C. LANGUAGE DIFFERENCES
Rationale: Language barriers can hinder understanding between patient and
provider.
8. A nurse says, “I understand how you feel.” This is an example of:
A. Sympathy
B. Empathy
C. Advice
D. Judgment
Answer: B. EMPATHY
Rationale: Empathy involves understanding and sharing the patient’s feelings.
9. What is the best way to resolve conflict in a healthcare team?
A. Avoid discussion
B. Use passive communication
C. Use assertive communication
D. Escalate immediately
Answer: C. USE ASSERTIVE COMMUNICATION
Rationale: Assertive communication promotes respect and clarity in resolving
conflict.
