TEST BANK COMMUNICATION IN NURSING 8TH
EDITION EXAM QUESTIONS AND CORRECT
ANSWERS (verified answers) Q & A 2026 /INSTANT
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1. What is the primary purpose of therapeutic communication in nursing?
A. To give advice
B. To build social relationships
C. To promote patient understanding and care
D. To entertain patients
Correct Answer: C
Rationale: Therapeutic communication focuses on promoting patient
understanding, emotional support, and effective care delivery.
2. Which of the following is an example of nonverbal communication?
A. Speaking
B. Writing notes
C. Eye contact
D. Telephone conversation
Correct Answer: C
Rationale: Eye contact is a form of nonverbal communication that conveys
attention and empathy.
3. What is active listening in nursing?
A. Hearing without responding
B. Fully concentrating and responding to the patient
,C. Interrupting to clarify
D. Giving advice immediately
Correct Answer: B
Rationale: Active listening involves full attention, interpretation, and feedback to
ensure understanding.
4. Which factor most affects communication in healthcare?
A. Room temperature
B. Noise level
C. Patient’s shoe size
D. Time of day only
Correct Answer: B
Rationale: Environmental noise significantly interferes with message clarity and
understanding.
5. Which communication technique shows empathy?
A. “You shouldn’t feel that way”
B. “Tell me more about how you feel”
C. “That’s not important”
D. “Just relax”
Correct Answer: B
Rationale: Encouraging expression of feelings demonstrates empathy and support.
6. What is verbal communication?
A. Body language
B. Written and spoken words
C. Facial expressions
D. Silence
,Correct Answer: B
Rationale: Verbal communication includes spoken and written language.
7. Which is a barrier to effective communication?
A. Clarity
B. Empathy
C. Medical jargon
D. Active listening
Correct Answer: C
Rationale: Medical jargon may confuse patients and hinder understanding.
8. What is therapeutic silence used for?
A. Punishing the patient
B. Allowing reflection and expression
C. Ignoring the patient
D. Ending conversation
Correct Answer: B
Rationale: Silence allows patients time to think and express feelings.
9. Which communication model includes sender, message, and receiver?
A. Maslow’s theory
B. Nursing process
C. Linear communication model
D. Biological model
Correct Answer: C
Rationale: The linear model describes basic message transmission from sender to
receiver.
, 10. What is the role of feedback in communication?
A. To confuse the message
B. To confirm understanding
C. To delay communication
D. To replace listening
Correct Answer: B
Rationale: Feedback ensures the message is understood correctly.
11. Which is an example of therapeutic communication?
A. Giving advice
B. Using open-ended questions
C. Arguing with patient
D. Ignoring concerns
Answer: B
Rationale: Open-ended questions encourage patient expression.
12. What does non-therapeutic communication include?
A. Reflection
B. Focusing
C. False reassurance
D. Clarification
Answer: C
Rationale: False reassurance dismisses patient concerns.
13. What is the first step in the communication process?
EDITION EXAM QUESTIONS AND CORRECT
ANSWERS (verified answers) Q & A 2026 /INSTANT
DOWNLOAD PDF
1. What is the primary purpose of therapeutic communication in nursing?
A. To give advice
B. To build social relationships
C. To promote patient understanding and care
D. To entertain patients
Correct Answer: C
Rationale: Therapeutic communication focuses on promoting patient
understanding, emotional support, and effective care delivery.
2. Which of the following is an example of nonverbal communication?
A. Speaking
B. Writing notes
C. Eye contact
D. Telephone conversation
Correct Answer: C
Rationale: Eye contact is a form of nonverbal communication that conveys
attention and empathy.
3. What is active listening in nursing?
A. Hearing without responding
B. Fully concentrating and responding to the patient
,C. Interrupting to clarify
D. Giving advice immediately
Correct Answer: B
Rationale: Active listening involves full attention, interpretation, and feedback to
ensure understanding.
4. Which factor most affects communication in healthcare?
A. Room temperature
B. Noise level
C. Patient’s shoe size
D. Time of day only
Correct Answer: B
Rationale: Environmental noise significantly interferes with message clarity and
understanding.
5. Which communication technique shows empathy?
A. “You shouldn’t feel that way”
B. “Tell me more about how you feel”
C. “That’s not important”
D. “Just relax”
Correct Answer: B
Rationale: Encouraging expression of feelings demonstrates empathy and support.
6. What is verbal communication?
A. Body language
B. Written and spoken words
C. Facial expressions
D. Silence
,Correct Answer: B
Rationale: Verbal communication includes spoken and written language.
7. Which is a barrier to effective communication?
A. Clarity
B. Empathy
C. Medical jargon
D. Active listening
Correct Answer: C
Rationale: Medical jargon may confuse patients and hinder understanding.
8. What is therapeutic silence used for?
A. Punishing the patient
B. Allowing reflection and expression
C. Ignoring the patient
D. Ending conversation
Correct Answer: B
Rationale: Silence allows patients time to think and express feelings.
9. Which communication model includes sender, message, and receiver?
A. Maslow’s theory
B. Nursing process
C. Linear communication model
D. Biological model
Correct Answer: C
Rationale: The linear model describes basic message transmission from sender to
receiver.
, 10. What is the role of feedback in communication?
A. To confuse the message
B. To confirm understanding
C. To delay communication
D. To replace listening
Correct Answer: B
Rationale: Feedback ensures the message is understood correctly.
11. Which is an example of therapeutic communication?
A. Giving advice
B. Using open-ended questions
C. Arguing with patient
D. Ignoring concerns
Answer: B
Rationale: Open-ended questions encourage patient expression.
12. What does non-therapeutic communication include?
A. Reflection
B. Focusing
C. False reassurance
D. Clarification
Answer: C
Rationale: False reassurance dismisses patient concerns.
13. What is the first step in the communication process?
