TCFP OFFICER 1 PRACTICE TEST
Questions and Answers
1. Why must a company officer, as a public servant, meet their
community's needs with competence, courtesy, and efficiency?
Select one
a. Good customer service is essential to the health and safety
standards of the agency.
b. Good customer service is essential to maintain a positive public
perception of the agency.
c.Positive contacts within the community will help the company
officer change group dynamics.
d. Community perceptions will impact the internal and external
expectations of a new company officer.
Answer b. Good customer service is essential to maintain a positive public perception of the
agency.
2. Which statement contains all three parts of assertive
communication?
Select one
a. I feel frustrated when the equipment is not returned to its proper
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,place on the truck.
b. You're always making mistakes.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk
about how we clean PPE to remove possible contaminants."
d. I think the problem is you and your bad attitude.
Answer c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean
PPE to remove possible contaminants."
3. Accountability for decisions within a fire organization is almost
always
Select one
a. specialized.
b. decentralized.
c. functional.
d. centralized.
Answer d. centralized.
4. Combination organizations provide staffing and receive funding
in accor- dance with the
Select one
a. level of functional supervision in the department.
b. capability of their auxiliary apparatus.
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,c. dominant aspect of their organization.
d. results of a position and job analysis.
Answer c. dominant aspect of their organization.
5. Company officers who apply honesty and strong moral
principles to the decision-making process are cultivating the
leadership quality of
Select one
a. integrity.
b. dependability.
c. proactiveness.
d. industriousness.
Answer a. integrity.
6. The first step a company officer can take to solve problems or
make decisions is to
Select one
a. identify a problem that requires a response.
b. determine the steps needed to meet the selected goals and
outcomes.
c. determine the effectiveness of the activities in meeting goals and
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, outcomes.
d. identify their strengths and weaknesses.
Answer a. identify a problem that requires a response.
7. A new company officer should always remember the respect she
or he has among crew members must be
Select one
a. abused.
b. based on rank.
c. based on past relationships.
d. earned.
Answer d. earned.
8. Learning to recognize and label your emotions quickly, and
practicing how to behave when certain emotions arise, will allow
you to choose
Select one
a. how to behave rather than being emotionally reactive.
b. reckless or impulsive behaviors over intentional behaviors.
c. solutions to personnel issues that focus on discipline.
d. communication styles that display aggression or deference.
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Questions and Answers
1. Why must a company officer, as a public servant, meet their
community's needs with competence, courtesy, and efficiency?
Select one
a. Good customer service is essential to the health and safety
standards of the agency.
b. Good customer service is essential to maintain a positive public
perception of the agency.
c.Positive contacts within the community will help the company
officer change group dynamics.
d. Community perceptions will impact the internal and external
expectations of a new company officer.
Answer b. Good customer service is essential to maintain a positive public perception of the
agency.
2. Which statement contains all three parts of assertive
communication?
Select one
a. I feel frustrated when the equipment is not returned to its proper
1/
73
,place on the truck.
b. You're always making mistakes.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk
about how we clean PPE to remove possible contaminants."
d. I think the problem is you and your bad attitude.
Answer c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean
PPE to remove possible contaminants."
3. Accountability for decisions within a fire organization is almost
always
Select one
a. specialized.
b. decentralized.
c. functional.
d. centralized.
Answer d. centralized.
4. Combination organizations provide staffing and receive funding
in accor- dance with the
Select one
a. level of functional supervision in the department.
b. capability of their auxiliary apparatus.
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73
,c. dominant aspect of their organization.
d. results of a position and job analysis.
Answer c. dominant aspect of their organization.
5. Company officers who apply honesty and strong moral
principles to the decision-making process are cultivating the
leadership quality of
Select one
a. integrity.
b. dependability.
c. proactiveness.
d. industriousness.
Answer a. integrity.
6. The first step a company officer can take to solve problems or
make decisions is to
Select one
a. identify a problem that requires a response.
b. determine the steps needed to meet the selected goals and
outcomes.
c. determine the effectiveness of the activities in meeting goals and
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73
, outcomes.
d. identify their strengths and weaknesses.
Answer a. identify a problem that requires a response.
7. A new company officer should always remember the respect she
or he has among crew members must be
Select one
a. abused.
b. based on rank.
c. based on past relationships.
d. earned.
Answer d. earned.
8. Learning to recognize and label your emotions quickly, and
practicing how to behave when certain emotions arise, will allow
you to choose
Select one
a. how to behave rather than being emotionally reactive.
b. reckless or impulsive behaviors over intentional behaviors.
c. solutions to personnel issues that focus on discipline.
d. communication styles that display aggression or deference.
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73
