MQM 227 EXAM 1 STUDY GUIDE 2026
QUESTIONS WITH ANSWERS GRADED A+
◉ Which of the following is not a characteristic that distinguishes
services from goods? Answer: Service jobs are unskilled.
◉ Which of the following are defined as core goods? Answer: Data
Storage Systems
◉ Which of the following is not a way that operations and supply
processes are categorized? Answer: selecting
◉ All other things remaining the same, if the sales revenue increases,
asset turnover ratio will Answer: Increase
◉ Effectiveness means doing the right things to create the most value
for the company. Answer: True
◉ Automobiles and appliances are classified as "pure goods." Answer:
False
◉ One reason for studying operations and supply chain management
(OSCM) is which of the following? Answer: All managers should
understand the basic principles that guide the design of transformation
processes.
, ◉ The correct order in the good-services continuum is Answer: pure
goods - core goods - core services - pure services
◉ Which of the following is not a major strategic operational
competitive dimension that forms a company's competitive position?
Answer: Management acumen
◉ When a company seeks to match the benefits of a successful position
while maintaining its existing position in offering customers a variety of
differing services, what is this process called? Answer: Straddling
◉ Which of the following is a partial measure of productivity? Answer:
Output/Materials
◉ Which of the following is a total measure of productivity? Answer:
Output/Inputs
◉ If all you knew about a production system was that total daily output
was 400 units and the total labor necessary to produce the 400 units was
350 hours, and the total materials used were 425 units, what kind of
productivity measure could you use to compute productivity? Answer:
Partial measure and Multifactor measure
◉ The total output from a production system in one day is 900 units and
the total labor necessary to produce the 900 units is 900 hours. Using the
QUESTIONS WITH ANSWERS GRADED A+
◉ Which of the following is not a characteristic that distinguishes
services from goods? Answer: Service jobs are unskilled.
◉ Which of the following are defined as core goods? Answer: Data
Storage Systems
◉ Which of the following is not a way that operations and supply
processes are categorized? Answer: selecting
◉ All other things remaining the same, if the sales revenue increases,
asset turnover ratio will Answer: Increase
◉ Effectiveness means doing the right things to create the most value
for the company. Answer: True
◉ Automobiles and appliances are classified as "pure goods." Answer:
False
◉ One reason for studying operations and supply chain management
(OSCM) is which of the following? Answer: All managers should
understand the basic principles that guide the design of transformation
processes.
, ◉ The correct order in the good-services continuum is Answer: pure
goods - core goods - core services - pure services
◉ Which of the following is not a major strategic operational
competitive dimension that forms a company's competitive position?
Answer: Management acumen
◉ When a company seeks to match the benefits of a successful position
while maintaining its existing position in offering customers a variety of
differing services, what is this process called? Answer: Straddling
◉ Which of the following is a partial measure of productivity? Answer:
Output/Materials
◉ Which of the following is a total measure of productivity? Answer:
Output/Inputs
◉ If all you knew about a production system was that total daily output
was 400 units and the total labor necessary to produce the 400 units was
350 hours, and the total materials used were 425 units, what kind of
productivity measure could you use to compute productivity? Answer:
Partial measure and Multifactor measure
◉ The total output from a production system in one day is 900 units and
the total labor necessary to produce the 900 units is 900 hours. Using the
