CHIA CERTIFICATION EXAM 2 2026 HEALTHCARE INFORMATION AND ANALYTICS TEST PAPER QUESTIONS AND SOLUTIONS GRADED A+

CHIA CERTIFICATION EXAM 2 2026
HEALTHCARE INFORMATION AND ANALYTICS
TEST PAPER QUESTIONS AND SOLUTIONS
GRADED A+


◉ Occupancy. Answer: rooms sold (demand)/rooms available
(supply)


◉ ADR. Answer: revenue/rooms sold (demand)


◉ RevPAR. Answer: revenue/rooms available (supply)


◉ comp set. Answer: group of similar properties that you average
and use as a benchmark


◉ index number. Answer: property / comp set * 100


◉ how to read an index number. Answer: 101 = better (property),
100 = same, 99 = worse


◉ parent company. Answer: group of multiple chains

, ◉ asset management company. Answer: Represents the owner in the
operation of a hotel


◉ management company. Answer: An organization that operates a
hotel for a fee. Sometimes called a "contract company"


◉ 3 different operation types. Answer: Corporate/chain managed,
Franchise, Independent


◉ soft brands. Answer: affiliation with companies but still unique


◉ geographic categories. Answer: World, Continent, Sub-Continent,
Country


◉ the continent definition comes from. Answer: UNWTO


◉ most important geographic categories. Answer: market and sub
market


◉ market. Answer: ex, city, doesn't cross country border