PAPER PATIENT MANAGEMENT REVIEW SHEET
FULL SOLUTIONS
◉ A useful management control to record various maintenance
services and information needed in case of an emergency is a
maintenance:
a. responsibility chart
b. analysis sheet
c. request form
d. contact sheet. Answer: D
◉ All of the following are key contract provisions except:
a. standards of performance
b. job site safety requirements
c. the manner in which payments are made
d. contractor's phone numbers. Answer: D
◉ It is good practice for an association to include a disclaimer in its
employee manual stating that:
a. employment is based on experience and references
b. it is not an implied contract or promise of employment
,c. employment may include a background check
d. the association is not responsible for any possible injuries on the
job. Answer: B
◉ To get needed maintenance work performed, a manager must
organize the maintenance work into basic categories and:
a. pay all invoices when presented
b. create controls for ensuring that the work will be completed
c. get at least five bids for work over $1,000
d. have the board inspect the work. Answer: B
◉ Upon receipt of a proper petition to call a special meeting, what
should the manager do?
a. arrange a meeting with counsel
b. advise the board to address it at the next scheduled meeting
c. advise the board of its duty to respond in a timely manner
d. set up a special meeting location. Answer: C
◉ All of the following are basic types of contracts except:
a. service contracts
b. repair contracts
c. preventive maintenance contracts
, d. architecture contracts. Answer: D
◉ In which procedure are performance problems brought to the
employee's attention and actions taken to correct them?
a. employment model
b. progressive discipline system
c. employee training program
d. continuous improvement program. Answer: B
◉ All the following are criteria to be considered when
recommending a contractor to the board except:
a. understanding of what needs to be done
b. possessing the necessary qualifications to do the job
c. price
d. timeframe. Answer: D
◉ What authority creates the right to vote by proxy?
a. association rules and regulations
b. state statutes
c. common law
d. owner's rights. Answer: B