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Recent Exam 2026-2027 Actual Complete Real
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The _______ data action is used within Architect to invoke a
script - ANSWER -
Set Screen
Pop
To add two numbers that are currently stored in variables of
String data type,
use the following syntax (convert to number): -
ANSWER -
number({{PreviousBill}}) +
number({{CurrentBill}})
To display value of text stored in variables of String data type,
use the following
syntax (no "+" symbol needed): - ANSWER -
{{TotalBill}} {{Currency}}
What are the main advantages of using Scripts in a contact
center? (Select all
that apply.) - ANSWER -Reduce agent
training time
,Minimize agent
errors
Help consistency across
interactions
The default Genesys Cloud User role allows you to edit scripts.
(True or False) -
ANSWER -
False
You can enable outbound features of the script from the page
properties. (True
or False) - ANSWER –
False
1. When creating a script, it is important to define the
________ first. -
ANSWER -Script
properties
The _______ properties define the features enabled in the
scripts. - ANSWER -
Script
Using the ________ component, you can receive Boolean
inputs from the
agent. - ANSWER –
Checkbox
You can delete multiple scripts at once.
, T or F - ANSWER -True
The _____ feature allows you to share the script between the
organizations. -
ANSWER -Export and
Import
1. You can find customized ________ templates in Admin >
Contact Center >
Script Templates. (Select all that apply.) -
ANSWER -Script
Component
If you want to add two runtime values of the variables, use
_______ variable in
the scripts. - ANSWER -Dynamic
Number
After creating a custom variable, you can modify its data type.
T or F - ANSWER -False
To transfer a call to another agent from the agent window,
you can use the
_________ action in the script. - ANSWER -
Blind Transfer
Consult
Transfer
Recent Exam 2026-2027 Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed
Success!! Brand New Exam | Just Released!!
The _______ data action is used within Architect to invoke a
script - ANSWER -
Set Screen
Pop
To add two numbers that are currently stored in variables of
String data type,
use the following syntax (convert to number): -
ANSWER -
number({{PreviousBill}}) +
number({{CurrentBill}})
To display value of text stored in variables of String data type,
use the following
syntax (no "+" symbol needed): - ANSWER -
{{TotalBill}} {{Currency}}
What are the main advantages of using Scripts in a contact
center? (Select all
that apply.) - ANSWER -Reduce agent
training time
,Minimize agent
errors
Help consistency across
interactions
The default Genesys Cloud User role allows you to edit scripts.
(True or False) -
ANSWER -
False
You can enable outbound features of the script from the page
properties. (True
or False) - ANSWER –
False
1. When creating a script, it is important to define the
________ first. -
ANSWER -Script
properties
The _______ properties define the features enabled in the
scripts. - ANSWER -
Script
Using the ________ component, you can receive Boolean
inputs from the
agent. - ANSWER –
Checkbox
You can delete multiple scripts at once.
, T or F - ANSWER -True
The _____ feature allows you to share the script between the
organizations. -
ANSWER -Export and
Import
1. You can find customized ________ templates in Admin >
Contact Center >
Script Templates. (Select all that apply.) -
ANSWER -Script
Component
If you want to add two runtime values of the variables, use
_______ variable in
the scripts. - ANSWER -Dynamic
Number
After creating a custom variable, you can modify its data type.
T or F - ANSWER -False
To transfer a call to another agent from the agent window,
you can use the
_________ action in the script. - ANSWER -
Blind Transfer
Consult
Transfer
