Page 1 of 195
CMAC Certification Exam Practice Questions
With Verified Answers (100% correct
verified solutions) Brand new Version.
Graded A+
Question 1
A patient arrives 20 minutes late for a scheduled appointment.
What is the most appropriate first action?
A) Reschedule the appointment immediately
B) Fit the patient in between other appointments
C) Notify the provider and adjust the schedule accordingly
D) Charge a late fee without discussion
✅ Correct Answer: C
📘 Rationale: The MA should inform the provider and work with
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the front desk to adjust scheduling without disrupting other
patients. Late fees or rescheduling may follow, but notification
comes first.
Question 2
Which of the following is the best way to handle a patient who
refuses to wear a mask during flu season in a clinic requiring
masks?
A) Allow the patient to wait in the waiting room
B) Offer a telehealth visit instead
C) Cancel all future appointments
D) Call security immediately
✅ Correct Answer: B
📘 Rationale: Offering telehealth respects the patient’s
preference while maintaining clinic safety policies.
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Question 3
A medical administrative assistant receives a call from an
angry patient about a billing error. What should be the first
step?
A) Transfer the call to the billing department
B) Apologize and listen actively without interrupting
C) Tell the patient to pay the bill first
D) Hang up and document the call
✅ Correct Answer: B
📘 Rationale: Active listening de-escalates anger. After
understanding the issue, the MA can transfer or resolve.
Question 4
What is the correct way to handle a patient who arrives
without an ID but has an appointment?
A) Turn them away
B) Ask for two other forms of verification (e.g., date of birth,
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address, insurance card)
C) Call the police
D) Proceed without verification
✅ Correct Answer: B
📘 Rationale: Patient safety and HIPAA require identification.
Alternative verification protects privacy.
Question 5
A patient calls requesting their test results. The provider has
not yet reviewed them. What should the MA say?
A) “I’ll give them to you anyway.”
B) “The provider must review them first. I’ll call you when
they’re ready.”
C) “Call back in 10 minutes.”
D) “You need to come in person.”
CMAC Certification Exam Practice Questions
With Verified Answers (100% correct
verified solutions) Brand new Version.
Graded A+
Question 1
A patient arrives 20 minutes late for a scheduled appointment.
What is the most appropriate first action?
A) Reschedule the appointment immediately
B) Fit the patient in between other appointments
C) Notify the provider and adjust the schedule accordingly
D) Charge a late fee without discussion
✅ Correct Answer: C
📘 Rationale: The MA should inform the provider and work with
,Page 2 of 195
the front desk to adjust scheduling without disrupting other
patients. Late fees or rescheduling may follow, but notification
comes first.
Question 2
Which of the following is the best way to handle a patient who
refuses to wear a mask during flu season in a clinic requiring
masks?
A) Allow the patient to wait in the waiting room
B) Offer a telehealth visit instead
C) Cancel all future appointments
D) Call security immediately
✅ Correct Answer: B
📘 Rationale: Offering telehealth respects the patient’s
preference while maintaining clinic safety policies.
,Page 3 of 195
Question 3
A medical administrative assistant receives a call from an
angry patient about a billing error. What should be the first
step?
A) Transfer the call to the billing department
B) Apologize and listen actively without interrupting
C) Tell the patient to pay the bill first
D) Hang up and document the call
✅ Correct Answer: B
📘 Rationale: Active listening de-escalates anger. After
understanding the issue, the MA can transfer or resolve.
Question 4
What is the correct way to handle a patient who arrives
without an ID but has an appointment?
A) Turn them away
B) Ask for two other forms of verification (e.g., date of birth,
, Page 4 of 195
address, insurance card)
C) Call the police
D) Proceed without verification
✅ Correct Answer: B
📘 Rationale: Patient safety and HIPAA require identification.
Alternative verification protects privacy.
Question 5
A patient calls requesting their test results. The provider has
not yet reviewed them. What should the MA say?
A) “I’ll give them to you anyway.”
B) “The provider must review them first. I’ll call you when
they’re ready.”
C) “Call back in 10 minutes.”
D) “You need to come in person.”
