FINAL REVIEW BUNDLED SOLUTION PACKAGE
◉ 2. State facilitators and blockers of effective communication. Answer:
internal: liking others (optimistic view of people), empathy, (active)
listening, self-awareness (of one's biases, stereotypes, and prejudices)
external: privacy, interruptions, physical environment
◉ 3. Use the outlined communication techniques appropriately to gather
data. Answer: working phase, open-ended questions, closed questions;
unbiased, eye contact, indicate interest with your posture, avoid
overusing close-ended questions
◉ 4. State the 10 traps of interviewing. Answer: 1. providing false
assurance or reassurance 2. giving unwanted advice 3. using authority 4.
using avoidance language 5. engaging in distancing 6. using professional
jargon 7. using leading or biased questions 8. talking too much 9.
interrupting 10. using "why" questions
◉ 5. Discuss the meaning of common nonverbal modes of
communication. Answer: physical appearance, posture, gestures, facial
expression, eye contact, voice, touch
◉ 6. Modify communication techniques as indicated by each patient's
developmental stage, special needs, or cultural practices. Answer: with
,older adults avoid "elder-speak" (similar to baby talk), face hearing
impaired clients so they can read lips,
◉ 7. Discuss working with, and without, an interpreter in order to
overcome communication barriers. Answer: avoid an untrained
interpreter (e.g., family member). address questions to client not the
interpreter. never use a minor as an interpreter.
◉ 1. State the purpose of the complete health history. Answer: collect
subjective data and combine it with objective data from physical
examination and diagnostic tests
◉ 2. List the categories of information contained in a health history.
Answer: Biographical data, (ht, wt)
source of history, (surgeries?)
chief complaint (why you're seeking care)
Present health data (symptoms PQrstu)
past health data (immunizations etc)
Family history
review of symptoms
Functional assessment
◉ 3. Describe the data or information that must be gathered for each
category of a health history. Answer: Biographical- name, address, dob
,source of history- patient
chief complaint- reason here
present health- pqrstu
past- Childhood illnesses
Accidents or injuries
Serious or chronic illnesses
Hospitalizations
Operations
Obstetric history
G__T__P__A__L__
Immunizations
Last examination dates
Allergies
Current medications
fam history- Heart disease
HTN
Stroke
, Diabetes
Blood disorders
Cancer
Sickle-cell anemia
Arthritis
Allergies
Obesity
Alcoholism
Mental illness
Seizure disorder
Kidney disease
Tuberculosis
review systems-General overall health status
Skin
Hair
Head
Eyes
Ears
Nose and sinuses
Mouth and throat
Neck