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The demographics of our society has changed because:
birth rates have changed.
of immigration.
the "Baby Boom" generation is now turning 60.
of the increase in two-career families and single-parent households. - Answer- The
Increase in two-career families and single-parent households
Globalization has had little effect on consumers. T or F - Answer- False
Which of the following is not one of the external forces driving the rate of change and
shaping our economic and political landscape?
A. Globalization
B. Environmental concerns
C.Technology
D. Government policy - Answer- Environmental Concerns
From a customer service perspective, one of the four important characteristics for global
market and strategy is technology companies counteract short product lifecycle with
continual upgrades and new products. T or F - Answer- True
The Customs Trade Partnership Against Terrorism (C-TPAT) was put in place to assess
the vulnerability of U.S. ports and to deny entry to ships from countries that do not meet
U.S. security standards. T or F - Answer- False
The utility created through the basic marketing activities is known as place utility. T or F
- Answer- False
Which of the answers below is an example of the creation of form utility by a logistics
activity?
When Dell combines components with software to produce a computer to a customer's
specifications
When lumber is cut and made into a chair
When bulk products are broken and repackaged at a distribution center
When a firm's finance manager approves customer purchases on a credit basis -
Answer- When Bulk Products are broken and repackaged at a distribution center
The utility that is created by moving goods from production points to market points
where demand exists is referred to as _____ utility.
form
time
possession
, place - Answer- Place
What is often the largest component of logistics costs?
Transportation costs
Administrative costs
Shipper-related costs
Inventory costs - Answer- Transportation costs
What activity is described as the movement of goods into a warehouse, the placement
of goods in a warehouse, and the movement of goods from storage to order picking
areas and eventually to dock areas for transportation out of the warehouse?
Order fulfillment
Materials handling
Business logistics
Physical distribution - Answer- Materials Handling
A channel of distribution is controlled by the marketing department, which selects the
physical structures and intermediaries through which the product(s) flow. T or F -
Answer- False
This type of fulfillment model has the manufacturer delivering its products directly to the
retailers' stores.
Outsourced
Store-fulfillment
Flow-through
None of these answers
Integrated - Answer- None
Which major locational determinant considers locating near the competition?
Supplier networks
Company preference
Labor climate
Quality of life - Answer- Company Preference
The grid technique is used to determine a fixed facility location that represents the least-
cost center for moving incoming materials and outbound product within a geographic
grid. This least cost center is also referred to as a:
zero point.
source point.
break-even point.
center of gravity. - Answer- Center of Gravity
An advantage to dedicated fulfillment is:
duplicate inventories.
no disruption to store operations.
high start-up costs.