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what should you do to ensure that your bedside manner is always pleasant and professional?
✔Correct Answer-You should introduce yourself and explain the procedure in easy to
understand terms
What is the first thing you should do before beginning the procedure? ✔Correct Answer-You
should identify the patient by asking them to state and spell their full name, and provide their
date of birth.
Even if a phlebotomy procedure has begun, the patient can still choose to terminate the
procedure.
True or false ✔Correct Answer-True
Failure tow stop a phlebotomy procedure, after the patient wishes to stop, can result in what?
✔Correct Answer-Assault or battery charges
HIPAA requires providers to get written permission before disclosing healthcare information to
anyone outside the provider team/
True or false ✔Correct Answer-True
The Protected Health Information (PHI) is what? ✔Correct Answer-Any individually
identifiable health information that is transmitted or stored electronically
Safeguarded information includes what? ✔Correct Answer-Treatments
Test results
Medications
Procedures
Appointment times and dates
The Joint Commission ✔Correct Answer-Founded in 1951
The oldest organization in healthcare facility oversight
Establish standards and practices of operations in healthcare settings
Clinical and Laboratory Standards Institute (CLSI) ✔Correct Answer-Nonprofit organization
that publishes standards and guidelines for clinical laboratory procedures
Equipment Check Forms ✔Correct Answer-ensure the machines are inspected for
performance and operation compliance at time intervals specific to the equipment and clinical
application
, What are the consequences of not completing equipment check forms ✔Correct Answer-
Specimens may expire, skewed testing outcomes and patient care mismanagement
Incident Report Forms ✔Correct Answer-Should identify everyone involved
the problems
actions taken to correct the issue
Examples of illegal and unethical behaviors ✔Correct Answer-negligence,
assault
battery
slander
libel
duty of care
breach of duty
malpractice
When a law is broken, even if the provider is unaware of the law, the action is still considered
illegal and can have court repercussions
True or false ✔Correct Answer-True
As a phlebotomist, you should never give patients results or explain what the tests check for.
True or false ✔Correct Answer-True, as you are not medically qualified
What are the types of consent? ✔Correct Answer-Informed consent
Expressed consent
Implied Consent
HIV Testing Consent
Parental Consent for Minors
Define Informed Consent ✔Correct Answer-A competent person gives voluntary permission
for a medical procedure after receiving adequate information about the risk of the procedure's
methods and consequences
Define Expressed Consent ✔Correct Answer-Permission is given by the patient verbally or in
writing for a procedure
Define Implied Consent ✔Correct Answer-The patients actions permit the procedure without
verbal or written consent. This includes a patient going to the emergency room or holding out
their arm when told they need their blood drawn.
HIV Testing Consent ✔Correct Answer-special permission is needed to administer a test that
detects HIV