California Household Movers Practice Exam 2026 | 160+
Original Questions with Verified Answers & Detailed
Rationales | Latest CPUC Regulations, Licensing Laws,
Safety Compliance & Real Exam Simulation | A+ Graded
Study Guide | Guaranteed Pass Prep
SECTION 1: REGULATIONS & LEGAL REQUIREMENTS (Questions 1–30)
1. Which California agency regulates household goods carriers operating within
the state?
A) California DMV
B) California Public Utilities Commission (CPUC)
C) California Highway Patrol
D) Federal Motor Carrier Safety Administration (FMCSA)
Correct Answer: B
Rationale: The CPUC has jurisdiction over intrastate household goods moving in
California. FMCSA regulates interstate moves. DMV handles licensing of drivers,
not moving company tariffs.
2. What is the minimum liability coverage required for a California household
goods carrier’s cargo?
A) $0.30 per pound per article
B) $0.60 per pound per article
C) $5,000 per shipment
,D) $10,000 per vehicle
Correct Answer: B
Rationale: California law (Tariff 4-A) requires carriers to offer released value
protection at $0.60 per pound per article. This is the minimum liability unless the
customer purchases additional valuation.
3. A mover must provide a written estimate to the customer before loading if the
move cost is expected to exceed what amount?
A) $100
B) $500
C) $1,000
D) $2,500
Correct Answer: B
Rationale: CPUC rules require a written estimate for any move estimated to cost
over $500. For smaller moves, an estimate is recommended but not mandatory.
4. How many days does a customer have to cancel a move for a full refund of the
deposit under California’s “3-Day Right to Cancel” rule?
A) 1 business day
B) 3 business days
C) 5 calendar days
D) 7 calendar days
Correct Answer: B
,Rationale: Under California Business and Professions Code, customers have 3
business days to cancel a moving contract for a full refund of any deposit paid.
5. Which document must be signed by the shipper before loading, showing the
agreed charges?
A) Bill of Lading
B) Order for Service
C) Inventory List
D) Weight Ticket
Correct Answer: B
Rationale: The Order for Service (or Estimate) must be signed before loading. The
Bill of Lading is typically signed at pickup or delivery but is the primary contract.
6. If the final weight is less than the estimated weight, how is the price adjusted?
A) No adjustment – estimate is binding
B) Customer pays only for actual weight
C) Customer pays 50% of difference
D) Mover keeps the difference
Correct Answer: B
Rationale: For non-binding estimates, the customer pays for actual weight. For
binding estimates, price is fixed regardless of weight.
7. What is the maximum allowed delivery window delay before a mover must
offer a discount in California?
, A) 1 day
B) 2 days
C) 3 days
D) 5 days
Correct Answer: C
Rationale: If delivery is more than 3 days late (beyond the agreed delivery
spread), the mover must offer a per-day late fee credit as per CPUC rules.
8. A mover may not demand full payment before which event?
A) Loading the truck
B) Leaving the origin city
C) Unloading the entire shipment
D) Presenting the final invoice
Correct Answer: C
Rationale: Payment is due upon delivery after unloading, not before. Demand for
full prepayment is illegal except for COD shipments with signed agreement.
9. Which form is used to note damages at delivery?
A) Driver’s Log
B) Inventory Sheet with exceptions
C) Certificate of Insurance
D) Shipping Order
Original Questions with Verified Answers & Detailed
Rationales | Latest CPUC Regulations, Licensing Laws,
Safety Compliance & Real Exam Simulation | A+ Graded
Study Guide | Guaranteed Pass Prep
SECTION 1: REGULATIONS & LEGAL REQUIREMENTS (Questions 1–30)
1. Which California agency regulates household goods carriers operating within
the state?
A) California DMV
B) California Public Utilities Commission (CPUC)
C) California Highway Patrol
D) Federal Motor Carrier Safety Administration (FMCSA)
Correct Answer: B
Rationale: The CPUC has jurisdiction over intrastate household goods moving in
California. FMCSA regulates interstate moves. DMV handles licensing of drivers,
not moving company tariffs.
2. What is the minimum liability coverage required for a California household
goods carrier’s cargo?
A) $0.30 per pound per article
B) $0.60 per pound per article
C) $5,000 per shipment
,D) $10,000 per vehicle
Correct Answer: B
Rationale: California law (Tariff 4-A) requires carriers to offer released value
protection at $0.60 per pound per article. This is the minimum liability unless the
customer purchases additional valuation.
3. A mover must provide a written estimate to the customer before loading if the
move cost is expected to exceed what amount?
A) $100
B) $500
C) $1,000
D) $2,500
Correct Answer: B
Rationale: CPUC rules require a written estimate for any move estimated to cost
over $500. For smaller moves, an estimate is recommended but not mandatory.
4. How many days does a customer have to cancel a move for a full refund of the
deposit under California’s “3-Day Right to Cancel” rule?
A) 1 business day
B) 3 business days
C) 5 calendar days
D) 7 calendar days
Correct Answer: B
,Rationale: Under California Business and Professions Code, customers have 3
business days to cancel a moving contract for a full refund of any deposit paid.
5. Which document must be signed by the shipper before loading, showing the
agreed charges?
A) Bill of Lading
B) Order for Service
C) Inventory List
D) Weight Ticket
Correct Answer: B
Rationale: The Order for Service (or Estimate) must be signed before loading. The
Bill of Lading is typically signed at pickup or delivery but is the primary contract.
6. If the final weight is less than the estimated weight, how is the price adjusted?
A) No adjustment – estimate is binding
B) Customer pays only for actual weight
C) Customer pays 50% of difference
D) Mover keeps the difference
Correct Answer: B
Rationale: For non-binding estimates, the customer pays for actual weight. For
binding estimates, price is fixed regardless of weight.
7. What is the maximum allowed delivery window delay before a mover must
offer a discount in California?
, A) 1 day
B) 2 days
C) 3 days
D) 5 days
Correct Answer: C
Rationale: If delivery is more than 3 days late (beyond the agreed delivery
spread), the mover must offer a per-day late fee credit as per CPUC rules.
8. A mover may not demand full payment before which event?
A) Loading the truck
B) Leaving the origin city
C) Unloading the entire shipment
D) Presenting the final invoice
Correct Answer: C
Rationale: Payment is due upon delivery after unloading, not before. Demand for
full prepayment is illegal except for COD shipments with signed agreement.
9. Which form is used to note damages at delivery?
A) Driver’s Log
B) Inventory Sheet with exceptions
C) Certificate of Insurance
D) Shipping Order
