Quality of performance
Quality
● Refers to a good/service’s ability to satisfy specific needs
● The efficiency of services and the ability to provide an effective outcome without too
many delays
Quality control Quality assurance
The system ensures the desired quality Checks are carried out during and after
is met by inspecting the final product the production process
Ensure that finished products meet the Ensure that required standards have
required standards been met at every stage of the
process
Quality management Quality performance
Techniques to improve the quality of a Total quality performance of each
product department measured against
specified standards
Can be used for accountability within Can be obtained if all departments work
each of the business functions towards the same quality standards
Benefits of a good quality management system
● Effective customer services rendered, resulting in increased customer satisfaction
● Time and organisational resources are used efficiently
● Business goals may be achieved
● A business has competitive advantages over its competitors
Contribution of general management function to
the success of a business/ quality indicators
● Develop strategic management plans
● Effectively communicate a shared vision, mission and values
● Set direction and establish priorities for their business
● Ensure that all departments meet their deadlines
, Contribution of production function to the success
of a business/ quality indicators
● Utilise machines and equipment optimally
● Accurately calculate production costs
● Select appropriate production systems such as mass/batch/jobbing
● Monitor processes and find the root causes of production problems
Contribution of purchasing function to the success
of a business/ quality indicators
● Businesses should buy raw material in bulk at discounted prices
● Required quantities should be delivered at the right time and place
● Maintain stock control systems to ensure the security of the stock
● Maintain stock levels to avoid overstocking
Contribution of marketing function to the success
of a business/ quality indicators
● Winning customers by satisfying their wants
● Differentiating products in order to attract more customers
● Constantly reviewing value issues
● Using pricing techniques to ensure competitive advantage
Contribution of financial function to the success of
a business/ quality indicators
● Obtain capital from the most reliable sources
● Negotiate better interest rates in order to keep financial costs down
● Analyse strategies to increase profitability
● Invest in surplus funds to create sources of passive income
Contribution of public relations function to the
success of a business/ quality indicators
● Dealing quickly with negative publicity
● Providing regular press releases
● Implement sustainable corporate social investment (CSI) programmes
● Positive results feedback from public surveys on business image
Contribution of administration function to the
success of a business/ quality indicators
● Use modern technology efficiently
● All documentation is kept neatly and orderly in a safe space
Quality
● Refers to a good/service’s ability to satisfy specific needs
● The efficiency of services and the ability to provide an effective outcome without too
many delays
Quality control Quality assurance
The system ensures the desired quality Checks are carried out during and after
is met by inspecting the final product the production process
Ensure that finished products meet the Ensure that required standards have
required standards been met at every stage of the
process
Quality management Quality performance
Techniques to improve the quality of a Total quality performance of each
product department measured against
specified standards
Can be used for accountability within Can be obtained if all departments work
each of the business functions towards the same quality standards
Benefits of a good quality management system
● Effective customer services rendered, resulting in increased customer satisfaction
● Time and organisational resources are used efficiently
● Business goals may be achieved
● A business has competitive advantages over its competitors
Contribution of general management function to
the success of a business/ quality indicators
● Develop strategic management plans
● Effectively communicate a shared vision, mission and values
● Set direction and establish priorities for their business
● Ensure that all departments meet their deadlines
, Contribution of production function to the success
of a business/ quality indicators
● Utilise machines and equipment optimally
● Accurately calculate production costs
● Select appropriate production systems such as mass/batch/jobbing
● Monitor processes and find the root causes of production problems
Contribution of purchasing function to the success
of a business/ quality indicators
● Businesses should buy raw material in bulk at discounted prices
● Required quantities should be delivered at the right time and place
● Maintain stock control systems to ensure the security of the stock
● Maintain stock levels to avoid overstocking
Contribution of marketing function to the success
of a business/ quality indicators
● Winning customers by satisfying their wants
● Differentiating products in order to attract more customers
● Constantly reviewing value issues
● Using pricing techniques to ensure competitive advantage
Contribution of financial function to the success of
a business/ quality indicators
● Obtain capital from the most reliable sources
● Negotiate better interest rates in order to keep financial costs down
● Analyse strategies to increase profitability
● Invest in surplus funds to create sources of passive income
Contribution of public relations function to the
success of a business/ quality indicators
● Dealing quickly with negative publicity
● Providing regular press releases
● Implement sustainable corporate social investment (CSI) programmes
● Positive results feedback from public surveys on business image
Contribution of administration function to the
success of a business/ quality indicators
● Use modern technology efficiently
● All documentation is kept neatly and orderly in a safe space
