PHM 102 Final Exam with all Correct & 100% Verified
Answers |Actual Complete Exam |Already Graded A+
Communication channels include: ✔Correct Answer-Written messages, Spoken words, Body
language (All of the above)
Rolling the eyes or loudly sighing implies: ✔Correct Answer-impatience
Which of the following pertain to spoken communication? ✔Correct Answer-Vocal, Verbal (A
and B)
Which of the following is an open-ended question? ✔Correct Answer-Where do you normally
get your prescriptions filled?
What is an unwritten guideline or rule of behavior? ✔Correct Answer-Etiquette
The mental disposition or feeling a technician adopts when interacting with customers, patients,
and co-workers or when performing duties at work is called: ✔Correct Answer-Attitude
When serving patients, technicians should not: ✔Correct Answer-Use technical medical terms
The skill of dealing with others without causing bad feelings is called: ✔Correct Answer-
diplomacy
one of the most prevalent concerns of retail pharmacy managers and pharmacists is the need
for pharmacy technicians who are competent in the area of: ✔Correct Answer-
Communication
The communication cycle consists of a sender, a receiver, a message, various channels of
communications, and the... ✔Correct Answer-Feedback
Articulation means: ✔Correct Answer-Speaking clearly and avoiding slang
Which words in the following sentence should be emphasized for proper communication with a
patient? "If you will wait a moment , I'll get the information you need." ✔Correct Answer-
None should be emphasized
The best communicators: ✔Correct Answer-Speak very clearly in a low-tone voice
When a technician shows customers that he or she can see the situation from their point of
view, he or she is displaying: ✔Correct Answer-Empathy
, Which of the following negatively impacts written communication? ✔Correct Answer-Illegible
handwriting, grammatical errors, and typographical errors (All of the above)
Good communication skills include: ✔Correct Answer-compassion, diplomacy, patience (all of
the above)
When answering a telephone call, the technician should: ✔Correct Answer-Identify his/her
name and title, carefully listen to the caller, decide whether to forward the call to a pharmacist.
(All the above should be performed)
A prescription written for administration in a hospital is called a(n) ___________________
order. ✔Correct Answer-medication
The abbreviation that implies an emergency situation is: ✔Correct Answer-stat
An ASAP order: ✔Correct Answer-should be quickly processed
Parental medications: ✔Correct Answer-Bypass the digestive systems, are usually intended for
systemic action, are commonly
A standing order: ✔Correct Answer-Is a protocol for a treatment that can be used in a specific
situation.
Accreditation by The Joint Commission (TJC) is required to: ✔Correct Answer-Accept
Medicare and Medicaid payments
Which of the following criteria is (are) used to distinguish between types of hospitals?
✔Correct Answer-Size, profit/nonprofit, and types of services provided (all of the above)`
Satellite pharmacies: ✔Correct Answer-Expedite order preparation and delivery.
Policies and procedures manuals contain information regarding all of the following except:
✔Correct Answer-Employees' weekly schedules
The Centers for Medicare and Medicaid Services (CMS) regulates and administers: ✔Correct
Answer-CHIP and HIPAA (A and B)
A hospital pharmacy that is not open 24 hours a day has which of the following options for filing
after-hours medication orders? ✔Correct Answer-All of the above
What is used for patient identification in hospital order entry in lieu of the patient's address and
telephone number? ✔Correct Answer-Medical record number
Answers |Actual Complete Exam |Already Graded A+
Communication channels include: ✔Correct Answer-Written messages, Spoken words, Body
language (All of the above)
Rolling the eyes or loudly sighing implies: ✔Correct Answer-impatience
Which of the following pertain to spoken communication? ✔Correct Answer-Vocal, Verbal (A
and B)
Which of the following is an open-ended question? ✔Correct Answer-Where do you normally
get your prescriptions filled?
What is an unwritten guideline or rule of behavior? ✔Correct Answer-Etiquette
The mental disposition or feeling a technician adopts when interacting with customers, patients,
and co-workers or when performing duties at work is called: ✔Correct Answer-Attitude
When serving patients, technicians should not: ✔Correct Answer-Use technical medical terms
The skill of dealing with others without causing bad feelings is called: ✔Correct Answer-
diplomacy
one of the most prevalent concerns of retail pharmacy managers and pharmacists is the need
for pharmacy technicians who are competent in the area of: ✔Correct Answer-
Communication
The communication cycle consists of a sender, a receiver, a message, various channels of
communications, and the... ✔Correct Answer-Feedback
Articulation means: ✔Correct Answer-Speaking clearly and avoiding slang
Which words in the following sentence should be emphasized for proper communication with a
patient? "If you will wait a moment , I'll get the information you need." ✔Correct Answer-
None should be emphasized
The best communicators: ✔Correct Answer-Speak very clearly in a low-tone voice
When a technician shows customers that he or she can see the situation from their point of
view, he or she is displaying: ✔Correct Answer-Empathy
, Which of the following negatively impacts written communication? ✔Correct Answer-Illegible
handwriting, grammatical errors, and typographical errors (All of the above)
Good communication skills include: ✔Correct Answer-compassion, diplomacy, patience (all of
the above)
When answering a telephone call, the technician should: ✔Correct Answer-Identify his/her
name and title, carefully listen to the caller, decide whether to forward the call to a pharmacist.
(All the above should be performed)
A prescription written for administration in a hospital is called a(n) ___________________
order. ✔Correct Answer-medication
The abbreviation that implies an emergency situation is: ✔Correct Answer-stat
An ASAP order: ✔Correct Answer-should be quickly processed
Parental medications: ✔Correct Answer-Bypass the digestive systems, are usually intended for
systemic action, are commonly
A standing order: ✔Correct Answer-Is a protocol for a treatment that can be used in a specific
situation.
Accreditation by The Joint Commission (TJC) is required to: ✔Correct Answer-Accept
Medicare and Medicaid payments
Which of the following criteria is (are) used to distinguish between types of hospitals?
✔Correct Answer-Size, profit/nonprofit, and types of services provided (all of the above)`
Satellite pharmacies: ✔Correct Answer-Expedite order preparation and delivery.
Policies and procedures manuals contain information regarding all of the following except:
✔Correct Answer-Employees' weekly schedules
The Centers for Medicare and Medicaid Services (CMS) regulates and administers: ✔Correct
Answer-CHIP and HIPAA (A and B)
A hospital pharmacy that is not open 24 hours a day has which of the following options for filing
after-hours medication orders? ✔Correct Answer-All of the above
What is used for patient identification in hospital order entry in lieu of the patient's address and
telephone number? ✔Correct Answer-Medical record number
