HIM 2410 Final Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
Functional plans are concerned with - CORRECT ANSWER The workings of an organizational
unit or department
True or False? Whenever possible you should give your employees the authority to address and
resolve customer complaints - CORRECT ANSWER True
A supervisor's effective span of control is determined or strongly influenced by - CORRECT
ANSWER The mobility of the employees.
B. The skill levels of the employees.
C. The variability of the department's work
True or False? Being a first-line supervisor is relatively easy because higher management makes most
of the difficult decisions. - CORRECT ANSWER False
The majority of individuals who are asked to become first-line supervisors are chosen for supervision
because: - CORRECT ANSWER They have proven to be capable and reliable workers.
True or False? A first-line supervisor needs working knowledge of the activity being supervised. -
CORRECT ANSWER True
True or False? An effective mission statement must a detailed document that includes all actions to be
taken to fulfill that mission - CORRECT ANSWER False
Upon promotion to supervision you will then be able to: - CORRECT ANSWER Begin learning
about this "parallel career" called management.
A hospital employee's internal customers do not include - CORRECT ANSWER . Vendor
representatives
, True or False? What patients want and what they need are frequently quite different from each other -
CORRECT ANSWER True
In addressing each customer complaint, do not: - CORRECT ANSWER Challenge the
complaining customer to prove the validity of the complaint before proceeding
The majority of hospital patients do not want - CORRECT ANSWER A lengthy stay in the
hospital
In most instances and applications planning is: - CORRECT ANSWER The most fundamental
of the management functions in that it precedes all of the other functions
The form of planning that is usually of the most immediate value to the individual supervisor is: -
CORRECT ANSWER Daily activity planning.
As far as hospitals and other provider organizations are concerned, managed care has - CORRECT
ANSWER Forced provider organizations to adjust to financial limitations placed on them.
Moving into a supervisory position: - CORRECT ANSWER Sometimes makes you unpopular
with former peers and coworkers.
True or False? One of your goals as a supervisor should be to become well liked by all of your
employees. - CORRECT ANSWER False
Customer service requirements placed on employees should: - CORRECT ANSWER Be clear
in job descriptions and covered during performance evaluations.
True or False? It is necessary for a job description to include as much detail about job performance as
possible. - CORRECT ANSWER False
True or False? A minimum two-level pass-fail scale is the preferred scale for assessing performance
on evaluations. - CORRECT ANSWER False
QUESTIONS AND CORRECT ANSWERS
Functional plans are concerned with - CORRECT ANSWER The workings of an organizational
unit or department
True or False? Whenever possible you should give your employees the authority to address and
resolve customer complaints - CORRECT ANSWER True
A supervisor's effective span of control is determined or strongly influenced by - CORRECT
ANSWER The mobility of the employees.
B. The skill levels of the employees.
C. The variability of the department's work
True or False? Being a first-line supervisor is relatively easy because higher management makes most
of the difficult decisions. - CORRECT ANSWER False
The majority of individuals who are asked to become first-line supervisors are chosen for supervision
because: - CORRECT ANSWER They have proven to be capable and reliable workers.
True or False? A first-line supervisor needs working knowledge of the activity being supervised. -
CORRECT ANSWER True
True or False? An effective mission statement must a detailed document that includes all actions to be
taken to fulfill that mission - CORRECT ANSWER False
Upon promotion to supervision you will then be able to: - CORRECT ANSWER Begin learning
about this "parallel career" called management.
A hospital employee's internal customers do not include - CORRECT ANSWER . Vendor
representatives
, True or False? What patients want and what they need are frequently quite different from each other -
CORRECT ANSWER True
In addressing each customer complaint, do not: - CORRECT ANSWER Challenge the
complaining customer to prove the validity of the complaint before proceeding
The majority of hospital patients do not want - CORRECT ANSWER A lengthy stay in the
hospital
In most instances and applications planning is: - CORRECT ANSWER The most fundamental
of the management functions in that it precedes all of the other functions
The form of planning that is usually of the most immediate value to the individual supervisor is: -
CORRECT ANSWER Daily activity planning.
As far as hospitals and other provider organizations are concerned, managed care has - CORRECT
ANSWER Forced provider organizations to adjust to financial limitations placed on them.
Moving into a supervisory position: - CORRECT ANSWER Sometimes makes you unpopular
with former peers and coworkers.
True or False? One of your goals as a supervisor should be to become well liked by all of your
employees. - CORRECT ANSWER False
Customer service requirements placed on employees should: - CORRECT ANSWER Be clear
in job descriptions and covered during performance evaluations.
True or False? It is necessary for a job description to include as much detail about job performance as
possible. - CORRECT ANSWER False
True or False? A minimum two-level pass-fail scale is the preferred scale for assessing performance
on evaluations. - CORRECT ANSWER False
