CMAA PRACTICE EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
A medical administrative assistant is giving instructions to a patient who is in the office
to have her hearing aid checked and is having difficulty hearing the assistant. Which of
the following actions should the assistant take?
-Move the patient to a quiet room
-Ask the patient to turn her hearing aid up
-Sit side-by-side with the patient while speaking
-Speak in a loud voice - Answer- Move the patient to a quiet room
Which of the following office procedures is outside the scope of practice of a medical
administrative assistant?
-Signing for a shipment of personal protective equipment (PPE)
-Distributing petty cash for out-of-pocket expenses
-Signing for a court-ordered subpoena issued for the office
-Distributing intra-office mail to team members - Answer- Signing for a court-ordered
subpoena issued for the office
Which of the following is the most effective way for a medical administrative assistant to
reduce the number of no-show appointments?
-Send a text message 1-2 days before a scheduled appointment
-Send a text message 1 week before a scheduled appointment
-Call patients 1-2 days before a scheduled appointment
-Call patients 1 week before scheduled appointment - Answer- Call patients 1-2 days
before a scheduled appointment
Which of the following is a court order to mandate appearance and produce medical
records for a trial?
-Subpoena duces tecum
-Disposition
-Order to disclose
-Respondeat superior - Answer- Subpoena duces tecum
After deactivating the security system, which of the following actions should a medical
administrative assistant take next when opening the office in the morning?
,-Access the answering service
-Restock the exam rooms
-Print the appointment schedule for the day
-Ensure petty cash is available - Answer- Access the answering service
Prior to an invasive procedure, a patient asks a medical administrative assistant about
other options that are available. Which of the following actions should the assistant
take?
- Inform the patient of commonly used alternatives
-Advise the patient to ask the provider about alternatives
-Seek out a clinical medical assistant to explain alternatives
-Provide the patient with alternate provider's telephone numbers - Answer- Advise the
patient to ask the provider about alternatives
Which of the following items is appropriate to purchase with petty cash?
-Postage owed for an equipment delivery
-Five boxes of computer paper
-$75 gift card for employee of the Quarter
-Provider Cell phone Payment - Answer- Postage owed for an equipment delivery
Which of the following is a disease-causing organism?
-Fomite
-Pathogen
-Infection
-Carrier - Answer- Pathogen
Who is responsible for obtaining preauthorization for inpatient hospitalization?
-the patient
- the admitting facility
-the plan administrator
-The provider performing the procedure - Answer- The provider performing the
procedure
Which of the following terms indicates the improper release of PHI?
-Libel
-Felony
-Breach of contract
-Breach of confidentiality - Answer- Breach of confidentiality
In which of the following locations should a medical administrative assistant store
valued office items, such as checkbooks, prescription pads, and access keys?
, -In the receptionist area
-In an off-site facility
-In the manager's office
- In a locked box - Answer- In a locked box
Which of the following describes stream scheduling?
-The provider sees patients according to medical necessity
-The provider sees patients in the order they arrive
-Three patients are scheduled for 0900
-A patients appointment is from 0900-0915 - Answer- A patients appointment is from
0900-0915
Which of the following should a medical administrative assistant consult to find the
proper method of scheduling an appointment for a particular office?
-Practice policy manual
-The official guide for coding and Reporting (OGCR)
-A medical administrative assistant textbook
-The AMA's Current Procedural Terminology (CPT manual - Answer- Practice policy
manual
Which of the following is the party who is financially responsible for payment?
-Beneficiary
-Adjudicator
-Fiscal agent
-Guarantor - Answer- Guarantor
When creating a retention schedule for patient medical records, a medical
administrative assistant should consult which of the following?
-State guidelines
-HIPAA privacy act rule
-CEJA
-Physician's desk reference - Answer- State guidelines
A patient wants to update his medical record to include medication sensitivity
information that he had failed to provide. Which of the following actions should the
medical administrative assistant take?
-Submit the information to the provider to review
-make a new entry to update the previous information
-Give the information to clinical personnel to update
WITH 100% CORRECT ANSWERS
A medical administrative assistant is giving instructions to a patient who is in the office
to have her hearing aid checked and is having difficulty hearing the assistant. Which of
the following actions should the assistant take?
-Move the patient to a quiet room
-Ask the patient to turn her hearing aid up
-Sit side-by-side with the patient while speaking
-Speak in a loud voice - Answer- Move the patient to a quiet room
Which of the following office procedures is outside the scope of practice of a medical
administrative assistant?
-Signing for a shipment of personal protective equipment (PPE)
-Distributing petty cash for out-of-pocket expenses
-Signing for a court-ordered subpoena issued for the office
-Distributing intra-office mail to team members - Answer- Signing for a court-ordered
subpoena issued for the office
Which of the following is the most effective way for a medical administrative assistant to
reduce the number of no-show appointments?
-Send a text message 1-2 days before a scheduled appointment
-Send a text message 1 week before a scheduled appointment
-Call patients 1-2 days before a scheduled appointment
-Call patients 1 week before scheduled appointment - Answer- Call patients 1-2 days
before a scheduled appointment
Which of the following is a court order to mandate appearance and produce medical
records for a trial?
-Subpoena duces tecum
-Disposition
-Order to disclose
-Respondeat superior - Answer- Subpoena duces tecum
After deactivating the security system, which of the following actions should a medical
administrative assistant take next when opening the office in the morning?
,-Access the answering service
-Restock the exam rooms
-Print the appointment schedule for the day
-Ensure petty cash is available - Answer- Access the answering service
Prior to an invasive procedure, a patient asks a medical administrative assistant about
other options that are available. Which of the following actions should the assistant
take?
- Inform the patient of commonly used alternatives
-Advise the patient to ask the provider about alternatives
-Seek out a clinical medical assistant to explain alternatives
-Provide the patient with alternate provider's telephone numbers - Answer- Advise the
patient to ask the provider about alternatives
Which of the following items is appropriate to purchase with petty cash?
-Postage owed for an equipment delivery
-Five boxes of computer paper
-$75 gift card for employee of the Quarter
-Provider Cell phone Payment - Answer- Postage owed for an equipment delivery
Which of the following is a disease-causing organism?
-Fomite
-Pathogen
-Infection
-Carrier - Answer- Pathogen
Who is responsible for obtaining preauthorization for inpatient hospitalization?
-the patient
- the admitting facility
-the plan administrator
-The provider performing the procedure - Answer- The provider performing the
procedure
Which of the following terms indicates the improper release of PHI?
-Libel
-Felony
-Breach of contract
-Breach of confidentiality - Answer- Breach of confidentiality
In which of the following locations should a medical administrative assistant store
valued office items, such as checkbooks, prescription pads, and access keys?
, -In the receptionist area
-In an off-site facility
-In the manager's office
- In a locked box - Answer- In a locked box
Which of the following describes stream scheduling?
-The provider sees patients according to medical necessity
-The provider sees patients in the order they arrive
-Three patients are scheduled for 0900
-A patients appointment is from 0900-0915 - Answer- A patients appointment is from
0900-0915
Which of the following should a medical administrative assistant consult to find the
proper method of scheduling an appointment for a particular office?
-Practice policy manual
-The official guide for coding and Reporting (OGCR)
-A medical administrative assistant textbook
-The AMA's Current Procedural Terminology (CPT manual - Answer- Practice policy
manual
Which of the following is the party who is financially responsible for payment?
-Beneficiary
-Adjudicator
-Fiscal agent
-Guarantor - Answer- Guarantor
When creating a retention schedule for patient medical records, a medical
administrative assistant should consult which of the following?
-State guidelines
-HIPAA privacy act rule
-CEJA
-Physician's desk reference - Answer- State guidelines
A patient wants to update his medical record to include medication sensitivity
information that he had failed to provide. Which of the following actions should the
medical administrative assistant take?
-Submit the information to the provider to review
-make a new entry to update the previous information
-Give the information to clinical personnel to update
