CMAA PRACTICE TEST QUESTIONS
AND ANSWERS ALL CORRECT
A CMAA notices a coworker posting information on social media about celebrity patients
that have been seen in the office. Which of the following actions should the assistant
take? - Answer- Report it to the practice administrator
Which of the following types of claims is without errors and confirms all supporting
codes and modifiers for payment from a third-party payer? - Answer- Clean
A CMAA is preparing to send medical monitoring equipment to a patient. Which of the
following mailing services should the assistant use to send the equipment that also
provides insurance for the items being sent? - Answer- Registered mail
A patient calls to confirm their scheduled appointment and tells the CMAA that they do
not have insurance and will be self-paying. At which of the following times should the
assistant inform the patient their payment will be due? - Answer- Immediately after the
office visit
A CMAA observes another staff member altering notes in a patient's record to justify
medical necessity so that payment is made. Which of the following describes this
action? - Answer- Fraud
Incidental Disclosure example - Answer- Having a sign-in sheet that includes a patients
name & provider
What is a provision that insurance policies have to avoid overlapping payments? -
Answer- Coordination of Benefits
What task should be completed by a CMAA when opening the office each morning? -
Answer- Turn off the answering service.
A medical administrative assistant is speaking with a provider who prescribes a
diagnostic examination of a patient's right knee joint with direct visual inspection. The
assistant should identify that which of the following terms describes this examination? -
Answer- Arthroscopy
A medical administrative assistant should identify that which of the following barriers
among coworkers involves perceiving only those in higher positions as being important?
- Answer- Status barrier
, Which of the following entities can a CMAA disclose a patients information without
signed authorization from the patient? - Answer- Local Health Department
A CMAA should identify that ketosis is an expected finding for a patient who has which
of the following conditions? - Answer- Diabetes Mellitus
Which of the following should a CMAA explain to a new patient prior to an initial visit? -
Answer- The procedure to cancel an appointment
A CMAA should identify that which of the following helps to maintain adequate supplies
on hand? - Answer- Inventory Management
What is the maximum number of telephone rings by which a CMAA should answer an
incoming call? - Answer- Three
Describe advance directives - Answer- Written instructions about health care decisions
in the event a patient is unable to make a decision
A CMAA should identify that which of the following is a method used to deter patients
from not showing up to their appt? - Answer- Charging patients a fee
When is it appropriate for a CMAA to release test results to a patients family member? -
Answer- When the patient provides a signed release of information that identifies the
family member
A CMAA is collecting pre-appt information from a patient about symptoms they have
been experiencing related to COPD. Which of the following describes this process? -
Answer- Screening
A CMAA is performing check-out procedures for a patient. The patient asks if they owe
anything additional for the procedure performed during todays office visit. Which of the
following is the patients responsibility to pay before their insurance will pay for the
procedure? - Answer- Deductible
A CMAA is processing a package for mailing. Which of the following describes a flat,
rectangular main piece that is no thicker than 3/4 in. with a length of 11.5 to 15 in. and a
width of 6 1/8 to 12 in.? - Answer- Large Envelope
What characteristic should a CMAA identify as part of a professional appearance? -
Answer- Basic grooming
A CMAA is creating a schedule that allows a provider to focus on one patient for an
extended period of time to thoroughly assess their concerns. Which of the following is
the type of schedule the assistant is creating? - Answer- Single booking
AND ANSWERS ALL CORRECT
A CMAA notices a coworker posting information on social media about celebrity patients
that have been seen in the office. Which of the following actions should the assistant
take? - Answer- Report it to the practice administrator
Which of the following types of claims is without errors and confirms all supporting
codes and modifiers for payment from a third-party payer? - Answer- Clean
A CMAA is preparing to send medical monitoring equipment to a patient. Which of the
following mailing services should the assistant use to send the equipment that also
provides insurance for the items being sent? - Answer- Registered mail
A patient calls to confirm their scheduled appointment and tells the CMAA that they do
not have insurance and will be self-paying. At which of the following times should the
assistant inform the patient their payment will be due? - Answer- Immediately after the
office visit
A CMAA observes another staff member altering notes in a patient's record to justify
medical necessity so that payment is made. Which of the following describes this
action? - Answer- Fraud
Incidental Disclosure example - Answer- Having a sign-in sheet that includes a patients
name & provider
What is a provision that insurance policies have to avoid overlapping payments? -
Answer- Coordination of Benefits
What task should be completed by a CMAA when opening the office each morning? -
Answer- Turn off the answering service.
A medical administrative assistant is speaking with a provider who prescribes a
diagnostic examination of a patient's right knee joint with direct visual inspection. The
assistant should identify that which of the following terms describes this examination? -
Answer- Arthroscopy
A medical administrative assistant should identify that which of the following barriers
among coworkers involves perceiving only those in higher positions as being important?
- Answer- Status barrier
, Which of the following entities can a CMAA disclose a patients information without
signed authorization from the patient? - Answer- Local Health Department
A CMAA should identify that ketosis is an expected finding for a patient who has which
of the following conditions? - Answer- Diabetes Mellitus
Which of the following should a CMAA explain to a new patient prior to an initial visit? -
Answer- The procedure to cancel an appointment
A CMAA should identify that which of the following helps to maintain adequate supplies
on hand? - Answer- Inventory Management
What is the maximum number of telephone rings by which a CMAA should answer an
incoming call? - Answer- Three
Describe advance directives - Answer- Written instructions about health care decisions
in the event a patient is unable to make a decision
A CMAA should identify that which of the following is a method used to deter patients
from not showing up to their appt? - Answer- Charging patients a fee
When is it appropriate for a CMAA to release test results to a patients family member? -
Answer- When the patient provides a signed release of information that identifies the
family member
A CMAA is collecting pre-appt information from a patient about symptoms they have
been experiencing related to COPD. Which of the following describes this process? -
Answer- Screening
A CMAA is performing check-out procedures for a patient. The patient asks if they owe
anything additional for the procedure performed during todays office visit. Which of the
following is the patients responsibility to pay before their insurance will pay for the
procedure? - Answer- Deductible
A CMAA is processing a package for mailing. Which of the following describes a flat,
rectangular main piece that is no thicker than 3/4 in. with a length of 11.5 to 15 in. and a
width of 6 1/8 to 12 in.? - Answer- Large Envelope
What characteristic should a CMAA identify as part of a professional appearance? -
Answer- Basic grooming
A CMAA is creating a schedule that allows a provider to focus on one patient for an
extended period of time to thoroughly assess their concerns. Which of the following is
the type of schedule the assistant is creating? - Answer- Single booking
