CMAA EXAM QUESTIONS AND
ANSWERS ALL CORRECT
A medical administrative assistant should use which of the following to maintain a
professional appearance? - Answer- Proper posture
Which of the following documents can be sent from the provider to another entity via the
electronic health record (EHR)? - Answer- Laboratory orders
A medical administrative assistant is preparing to manage expenses for the office. The
assistant should expect to use petty cash to manage which of the following expenses? -
Answer- Mail postage
A medical administrative assistant receives a request from a provider to offer patient
appointments on a first-come, first-serve basis. Which of the following scheduling
methods does this describe? - Answer- Open office hours
Which of the following is the purpose of an appointment matrix? - Answer- To indicate
when a provider is unavailable to treat patients
Which of the following is a benefit of using patient portals to communicate and provide
patients with educational and community resources? - Answer- Improving patient
engagement
A medical administrative assistant is providing postoperative care information to a
patient. Which of the following information should the assistant include? - Answer-
Physical therapy referral
In which of the following locations should a medical administrative assistant store
valued office items, such as checkbooks, prescription pads, and access keys? -
Answer- In a locked box
A medical administrative assistant is creating an encounter form for a patient's
appointment upon check-in. Which of the following information should the assistant
include on the form? - Answer- Medical record number
Which of the following is a charting method that helps to ensure all pertinent information
has been entered into the patient's electronic health record? - Answer-
- Answer- SOAP
, A medical administrative assistant is discussing a patient's care with a family member
who expresses their disapproval with the care plan. The assistant should identify that
which of the following actions by the family member is an example of inhibiting
communication? - Answer- Blaming
Which of the following suffixes means "a discharge or flow"? - Answer- rrhea
A medical administrative assistant is assisting a patient who has questions about travel
advisories. To which of the following community resources should the assistant direct
the patient? - Answer- Centers for Disease Control and Prevention (CDC)
Which of the following offers home care and support groups for patients and family
members of patients who have terminal illnesses? - Answer- Local hospice chapter
A medical administrative assistant receives a message from a patient and is preparing
to transfer that information to the provider. Which of the following steps in the
communication cycle will determine the accuracy of the message that the assistant
relays to the provider? - Answer- Interpretation
Which of the following requires the guaranteed protection of medical records? - Answer-
HIPAA Security Rule
A medical administrative assistant notices a coworker posting information on social
media about celebrity patients that have been seen in the office. Which of the following
actions should the assistant take? - Answer- Report it to the practice administrator.
Which of the following types of claims is without errors and confirms all supporting
codes and modifiers for payment from a third-party payer? - Answer- Clean
A medical administrative assistant is preparing to send medical monitoring equipment to
a patient. Which of the following mailing services should the assistant use to send the
equipment that also provides insurance for the items being sent? - Answer- Registered
mail
A patient calls to confirm their scheduled appointment and tells the medical
administrative assistant that they do not have insurance and will be self-paying. At
which of the following times should the assistant inform the patient their payment will be
due? - Answer- Immediately after the office visit
A medical administrative assistant observes another staff member altering notes in a
patient's record to justify medical necessity so that payment is made. Which of the
following describes this action? - Answer- Fraud
A medical administrative assistant is preparing a referral for a patient to see a specialist.
Which of the following utilization review processes should the assistant use to verify the
ANSWERS ALL CORRECT
A medical administrative assistant should use which of the following to maintain a
professional appearance? - Answer- Proper posture
Which of the following documents can be sent from the provider to another entity via the
electronic health record (EHR)? - Answer- Laboratory orders
A medical administrative assistant is preparing to manage expenses for the office. The
assistant should expect to use petty cash to manage which of the following expenses? -
Answer- Mail postage
A medical administrative assistant receives a request from a provider to offer patient
appointments on a first-come, first-serve basis. Which of the following scheduling
methods does this describe? - Answer- Open office hours
Which of the following is the purpose of an appointment matrix? - Answer- To indicate
when a provider is unavailable to treat patients
Which of the following is a benefit of using patient portals to communicate and provide
patients with educational and community resources? - Answer- Improving patient
engagement
A medical administrative assistant is providing postoperative care information to a
patient. Which of the following information should the assistant include? - Answer-
Physical therapy referral
In which of the following locations should a medical administrative assistant store
valued office items, such as checkbooks, prescription pads, and access keys? -
Answer- In a locked box
A medical administrative assistant is creating an encounter form for a patient's
appointment upon check-in. Which of the following information should the assistant
include on the form? - Answer- Medical record number
Which of the following is a charting method that helps to ensure all pertinent information
has been entered into the patient's electronic health record? - Answer-
- Answer- SOAP
, A medical administrative assistant is discussing a patient's care with a family member
who expresses their disapproval with the care plan. The assistant should identify that
which of the following actions by the family member is an example of inhibiting
communication? - Answer- Blaming
Which of the following suffixes means "a discharge or flow"? - Answer- rrhea
A medical administrative assistant is assisting a patient who has questions about travel
advisories. To which of the following community resources should the assistant direct
the patient? - Answer- Centers for Disease Control and Prevention (CDC)
Which of the following offers home care and support groups for patients and family
members of patients who have terminal illnesses? - Answer- Local hospice chapter
A medical administrative assistant receives a message from a patient and is preparing
to transfer that information to the provider. Which of the following steps in the
communication cycle will determine the accuracy of the message that the assistant
relays to the provider? - Answer- Interpretation
Which of the following requires the guaranteed protection of medical records? - Answer-
HIPAA Security Rule
A medical administrative assistant notices a coworker posting information on social
media about celebrity patients that have been seen in the office. Which of the following
actions should the assistant take? - Answer- Report it to the practice administrator.
Which of the following types of claims is without errors and confirms all supporting
codes and modifiers for payment from a third-party payer? - Answer- Clean
A medical administrative assistant is preparing to send medical monitoring equipment to
a patient. Which of the following mailing services should the assistant use to send the
equipment that also provides insurance for the items being sent? - Answer- Registered
A patient calls to confirm their scheduled appointment and tells the medical
administrative assistant that they do not have insurance and will be self-paying. At
which of the following times should the assistant inform the patient their payment will be
due? - Answer- Immediately after the office visit
A medical administrative assistant observes another staff member altering notes in a
patient's record to justify medical necessity so that payment is made. Which of the
following describes this action? - Answer- Fraud
A medical administrative assistant is preparing a referral for a patient to see a specialist.
Which of the following utilization review processes should the assistant use to verify the
