NHA CMAA EXAM QUESTIONS AND
ANSWERS ALL CORRECT
A patient calls to request that her immunization record be emailed to her. Which of the
following actions should the medical administrative assistant take first? - Answer- Check
the patient's file for written authorization
Which of the following should be obtained prior to measuring a patient's blood
pressure? - Answer- Implied consent
A patient has a diagnosis of Parkinson's disease. The medical administrative assistant
should schedule the patient for an appointment with which of the following specialists? -
Answer- Neurologist
Which of the following describes a provider who has a contract with a third-party payer?
- Answer- PAR
Which of the following types of insurance plans was developed to provide affordable,
comprehensive, prepaid health care to policyholders? - Answer- Health maintenance
organization (HMO)
Which of the following actions should a medical administrative assistant take when
collecting monies owed by a patient? - Answer- Clarify the patient's financial
responsibility policy
A medical administrative assistant schedules all well-child visits on Tuesday and
Thursday mornings. That's assistant is using which of the following types of scheduling?
- Answer- Clustering
A medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. Which of the following
information is necessary for the assistant to obtain when taking a phone message from
this caller? - Answer- Time of the call
Which of the following methods is appropriate to use to remind a patient of an
appointment that is scheduled in 12 months? - Answer- Place the patients name in a
tickler file.
A medical administrative assistant is scheduling an appointment for a patient who has a
history of decreased renal function. Which of the following laboratory test demonstrates
this condition? - Answer- BUN
,Which of the following is used to enter, edit, format, and print letter documents? -
Answer- Word processing program
Which of the following describes double-booking patients? - Answer- Scheduling three
patients at the same time for the same provider
A medical administrative assistant is scheduling diagnostic testing for a patient
experiencing arrhythmias. Which of the following tests provides a visual assessment of
this condition? - Answer- EKG
And establish patient request a routine physical examination during the providers
already schedule week of vacation. Which of the following statements by the medical
administrative assistant is appropriate? - Answer- "Your provider is unavailable during
that time, but I have a couple times the following week that might work."
Which of the following scheduling systems assigns patient specific appointment times at
regular intervals? - Answer- Stream
A provider refers a patient to a specialist for carcinoma. The medical administrative
assistant should schedule an appointment with which of the following specialists? -
Answer- Oncologist
A medical administrative assistant is providing a patient with instructions about an
upcoming mammogram. Which of the following actions should the assistant take to
ensure patient understanding? - Answer- Ask the patient to restate the instructions.
A medical administrative assistant is scheduling a patient for a blood draw that requires
a 12 hour fast. At which of the following time should the assistant schedule this
diagnostic test? - Answer- At the beginning of the day
I physician abruptly terminate a physician-patient contract. This can lead to which of the
following? - Answer- Abandonment of the patient
Which of the following actions should the medical administrative assistant take to
ensure patient rights? - Answer- Providing patients with the option to see another
provider
A provider prescribes a UA for a patient who has an infection. For which of the following
conditions is the provider testing? - Answer- UTI
A patient who has pleural effusion needs a therapeutic procedure to remove the
unwanted fluid. Which of the following describes the procedure that the provider will
perform on this patient? - Answer- thoracentesis
, A medical administrative assistant is scheduling a patient who is pregnant for a
diagnostic procedure that does not use ionizing radiation. Which of the following
procedures is the assistant scheduling? - Answer- Magnetic resonance imaging (MRI)
Which of the following information is acceptable to request on a patient sign-in sheet? -
Answer- Appointment time
A patient should sign which of the following forms in order to authorize payment directly
to the provider from a third-party payer? - Answer- Assignment of benefits
In which of the following situations is it allowable to release a patient's medical record? -
Answer- When a court request the records through a subpoena
Which of the following describes an urgent referral? - Answer- It takes 24 hours to
receive approval and is for a non-life-threatening condition.
Which of the following conditions describes the narrowing of the spinal canal in the
lumbar spine? - Answer- Spinal stenosis
Which of the following times should the medical administrative assistant obtain pre-
authorization for a diagnostic procedure? - Answer- After the provider prescribes the
procedure
Which of the following information is part of a patient's social history? - Answer-
Substance use
Advance Beneficiary Notice (ABN) informs patients that a service is not likely to be
covered by which of the following insurance carriers? - Answer- Medicare
A Medical administrative assistant is asked to create labels for the practices patients.
Which of the following word processing software features should the assistant use? -
Answer- Mail merge
A provider requests for a medical administrative assistant to schedule an
electroencephalogram for a patient. Which of the following statements by the assistant
is an appropriate explanation of this procedure to the patient? - Answer- " This
procedure records your brains electrical activity"
Which of the following actions should a medical administrative assistant take when
answering an office telephone? - Answer- Answer telephone calls by the third ring
A provider is called away from the office because of an emergency. Which of the
following actions should the medical administrative assistant take first? - Answer- Offer
waiting patience options for rescheduling
ANSWERS ALL CORRECT
A patient calls to request that her immunization record be emailed to her. Which of the
following actions should the medical administrative assistant take first? - Answer- Check
the patient's file for written authorization
Which of the following should be obtained prior to measuring a patient's blood
pressure? - Answer- Implied consent
A patient has a diagnosis of Parkinson's disease. The medical administrative assistant
should schedule the patient for an appointment with which of the following specialists? -
Answer- Neurologist
Which of the following describes a provider who has a contract with a third-party payer?
- Answer- PAR
Which of the following types of insurance plans was developed to provide affordable,
comprehensive, prepaid health care to policyholders? - Answer- Health maintenance
organization (HMO)
Which of the following actions should a medical administrative assistant take when
collecting monies owed by a patient? - Answer- Clarify the patient's financial
responsibility policy
A medical administrative assistant schedules all well-child visits on Tuesday and
Thursday mornings. That's assistant is using which of the following types of scheduling?
- Answer- Clustering
A medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. Which of the following
information is necessary for the assistant to obtain when taking a phone message from
this caller? - Answer- Time of the call
Which of the following methods is appropriate to use to remind a patient of an
appointment that is scheduled in 12 months? - Answer- Place the patients name in a
tickler file.
A medical administrative assistant is scheduling an appointment for a patient who has a
history of decreased renal function. Which of the following laboratory test demonstrates
this condition? - Answer- BUN
,Which of the following is used to enter, edit, format, and print letter documents? -
Answer- Word processing program
Which of the following describes double-booking patients? - Answer- Scheduling three
patients at the same time for the same provider
A medical administrative assistant is scheduling diagnostic testing for a patient
experiencing arrhythmias. Which of the following tests provides a visual assessment of
this condition? - Answer- EKG
And establish patient request a routine physical examination during the providers
already schedule week of vacation. Which of the following statements by the medical
administrative assistant is appropriate? - Answer- "Your provider is unavailable during
that time, but I have a couple times the following week that might work."
Which of the following scheduling systems assigns patient specific appointment times at
regular intervals? - Answer- Stream
A provider refers a patient to a specialist for carcinoma. The medical administrative
assistant should schedule an appointment with which of the following specialists? -
Answer- Oncologist
A medical administrative assistant is providing a patient with instructions about an
upcoming mammogram. Which of the following actions should the assistant take to
ensure patient understanding? - Answer- Ask the patient to restate the instructions.
A medical administrative assistant is scheduling a patient for a blood draw that requires
a 12 hour fast. At which of the following time should the assistant schedule this
diagnostic test? - Answer- At the beginning of the day
I physician abruptly terminate a physician-patient contract. This can lead to which of the
following? - Answer- Abandonment of the patient
Which of the following actions should the medical administrative assistant take to
ensure patient rights? - Answer- Providing patients with the option to see another
provider
A provider prescribes a UA for a patient who has an infection. For which of the following
conditions is the provider testing? - Answer- UTI
A patient who has pleural effusion needs a therapeutic procedure to remove the
unwanted fluid. Which of the following describes the procedure that the provider will
perform on this patient? - Answer- thoracentesis
, A medical administrative assistant is scheduling a patient who is pregnant for a
diagnostic procedure that does not use ionizing radiation. Which of the following
procedures is the assistant scheduling? - Answer- Magnetic resonance imaging (MRI)
Which of the following information is acceptable to request on a patient sign-in sheet? -
Answer- Appointment time
A patient should sign which of the following forms in order to authorize payment directly
to the provider from a third-party payer? - Answer- Assignment of benefits
In which of the following situations is it allowable to release a patient's medical record? -
Answer- When a court request the records through a subpoena
Which of the following describes an urgent referral? - Answer- It takes 24 hours to
receive approval and is for a non-life-threatening condition.
Which of the following conditions describes the narrowing of the spinal canal in the
lumbar spine? - Answer- Spinal stenosis
Which of the following times should the medical administrative assistant obtain pre-
authorization for a diagnostic procedure? - Answer- After the provider prescribes the
procedure
Which of the following information is part of a patient's social history? - Answer-
Substance use
Advance Beneficiary Notice (ABN) informs patients that a service is not likely to be
covered by which of the following insurance carriers? - Answer- Medicare
A Medical administrative assistant is asked to create labels for the practices patients.
Which of the following word processing software features should the assistant use? -
Answer- Mail merge
A provider requests for a medical administrative assistant to schedule an
electroencephalogram for a patient. Which of the following statements by the assistant
is an appropriate explanation of this procedure to the patient? - Answer- " This
procedure records your brains electrical activity"
Which of the following actions should a medical administrative assistant take when
answering an office telephone? - Answer- Answer telephone calls by the third ring
A provider is called away from the office because of an emergency. Which of the
following actions should the medical administrative assistant take first? - Answer- Offer
waiting patience options for rescheduling
