NHA CMAA PRACTICE EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
When handling a patient complaint which one of the following would be most
appropriate?
A. if the patient is angry, match his/her anger level, and she/he will calm down
B. Take all complaints seriously and take thorough notes
C. Refuse to talk to patients who are complaining; the doctor should handle them
D. No correct answer - Answer- Take all complaints seriously and take thorough notes
When working with patients from a culture different than your own, one should:
A. encourage them to speak English
B. show respect for their culture
C. speak loudly so they will understand
D. refrain from making eye contact - Answer- show respect for their culture
Body language, body posture, space and distance are all examples of:
A. non-verbal communication
B. verbal communication
C. written communication
D. all answers are correct - Answer- non-verbal communication
A sum of money provided in an insurance policy, payable for covered services is called:
A. deductible
B. benefits
C. dues payable
D. premium - Answer- benefits
To prevent the insured from receiving a duplicate payment for losses under more than
one insurance policy is called:
A. fee-for-service
B. hospital benefits
C. coordination of benefits
D. non duplication benefits - Answer- coordination of benefits
When a patient has health insurance, the percentage of covered services that is the
responsibility of the patient to pay is known as:
A. coinsurance
B. pre-defined policy
, C. comprehensive
D. in percent policy - Answer- coinsurance
A defense against malpractice may include acts of independent agents that stand in the
way of the causal connection between the negligent act and the damage suffered. This
is called
A. comparative negligence
B. tolling of the statute of limitations
C. intervening cause
D. assumption of the risk
E. contributory negligence - Answer- intervening cause
An unexpected event which may cause injury is called:
A. dread disease rider
B. accident
C. adjuster
D. no correct answer - Answer- accident
A doctor who agrees to accept an insurance companies pre-established fee as the
maximum amount to be collected is called:
A. subscriber
B. claim representative
C. participating physician
D. adjuster - Answer- participating physician
A notice of insurance claim or proof of loss must be filed within a designated_________
or it can be denied:
A. waiting period
B. policy date
C. time limit
D. grace period - Answer- time limit
A person who represents either party of an insurance claim is the:
A. doctor
B. adjuster
C. provider
D. subscriber - Answer- adjuster
A request for payment under an insurance contractor bond is called a(n):
A. insurance application
B. claim
C. dual choice request
D. total disability - Answer- claim
Payment made periodically to keep an insurance policy in force is called:
A. time limit
WITH 100% CORRECT ANSWERS
When handling a patient complaint which one of the following would be most
appropriate?
A. if the patient is angry, match his/her anger level, and she/he will calm down
B. Take all complaints seriously and take thorough notes
C. Refuse to talk to patients who are complaining; the doctor should handle them
D. No correct answer - Answer- Take all complaints seriously and take thorough notes
When working with patients from a culture different than your own, one should:
A. encourage them to speak English
B. show respect for their culture
C. speak loudly so they will understand
D. refrain from making eye contact - Answer- show respect for their culture
Body language, body posture, space and distance are all examples of:
A. non-verbal communication
B. verbal communication
C. written communication
D. all answers are correct - Answer- non-verbal communication
A sum of money provided in an insurance policy, payable for covered services is called:
A. deductible
B. benefits
C. dues payable
D. premium - Answer- benefits
To prevent the insured from receiving a duplicate payment for losses under more than
one insurance policy is called:
A. fee-for-service
B. hospital benefits
C. coordination of benefits
D. non duplication benefits - Answer- coordination of benefits
When a patient has health insurance, the percentage of covered services that is the
responsibility of the patient to pay is known as:
A. coinsurance
B. pre-defined policy
, C. comprehensive
D. in percent policy - Answer- coinsurance
A defense against malpractice may include acts of independent agents that stand in the
way of the causal connection between the negligent act and the damage suffered. This
is called
A. comparative negligence
B. tolling of the statute of limitations
C. intervening cause
D. assumption of the risk
E. contributory negligence - Answer- intervening cause
An unexpected event which may cause injury is called:
A. dread disease rider
B. accident
C. adjuster
D. no correct answer - Answer- accident
A doctor who agrees to accept an insurance companies pre-established fee as the
maximum amount to be collected is called:
A. subscriber
B. claim representative
C. participating physician
D. adjuster - Answer- participating physician
A notice of insurance claim or proof of loss must be filed within a designated_________
or it can be denied:
A. waiting period
B. policy date
C. time limit
D. grace period - Answer- time limit
A person who represents either party of an insurance claim is the:
A. doctor
B. adjuster
C. provider
D. subscriber - Answer- adjuster
A request for payment under an insurance contractor bond is called a(n):
A. insurance application
B. claim
C. dual choice request
D. total disability - Answer- claim
Payment made periodically to keep an insurance policy in force is called:
A. time limit
