CMAA NHA CERTIFICATION EXAM
QUESTIONS AND ANSWERS
A patient is allergic to eggs and therefore cannot receive influenza immunization. The
medical administrative assistant should recognize the patient's egg allergy is which of
the following? Adverse effect; Precaution; Contraindication; Interaction. - Answer-
Contraindication
Which of the following is an eligibility requirement for Medicaid? Over 65 years of age;
Low income; Self-employed; Veteran. - Answer- Low income
A patient calls to request her immunization record be emailed to her. Which of the
following actions should the medical administrative assistant take first? Document the
information transfer in the patient's record; Fax, rather than email, the record; Bill for the
processing fee; Check the patient's file for written authorization. - Answer- Check the
patient's file for written authorization
A patient submits $15 each time he receives treatment. The medical administrative
assistant should recognize this amount is applied to which of the following parts of the
patient's insurance payments? Coinsurance; Copayment; Deductible; Premium. -
Answer- Copayment
A medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. Which of the following
information is necessary for the assistant to obtain when taking a phone message from
this caller? Date of birth of the caller; Name of the caller's primary care provider;
insurance ID number; Time of the call. - Answer- Time of the call
Which of the following information should the medical administrative assistant include
on a claim form? OPIM; OIG; NPI; COD. - Answer- NPI
Insurance policies contain which of the following provisions to avoid overlapping
payments? Assignment of benefits; Remittance advice; Explanation of benefits (EOB);
Coordination of benefits. - Answer- Coordination of benefits
A patient reports a breach of confidentiality to a medical administrative assistant. The
assistant should direct the patient to which of the following resources first? Office of the
Inspector General (OIG); Provider; Office manager; Officer for Civil Rights (OCR). -
Answer- Office manager
, When a hazard is present in a facility that is not specifically addressed by OSHA, which
of the following applies? The employer must use the guidelines from the most
applicable existing record standard; The employees should purchase personal
protective equipment; The employees are covered by the general duty clause; The
employer must submit a new standard for OSHA to review. - Answer- The employees
are covered by the general duty clause
An office manager asks an MAA to mail a letter to a patient who is being dismissed from
the practice. Which of the following methods should the MAA use to mail the letter?
Certified mail, first-class mail, priority, or standard? - Answer- Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? - Answer- Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are
available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to
explain alternatives; Provide the patient with alternate providers phone numbers. -
Answer- Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of
a stroke? CHF; CVA; MI; or MS? - Answer- CVA (means Cerebrovascular accident AKA
stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed
for equipment delivery; five boxes of computer paper; a gift card for employee of the
quarter; or the providers cell phone payment. - Answer- Postage owed for equipment
delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Provider's prescription pad - Answer- provider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG;
ECG; or EBB - Answer- EEG
An MAA observes another office worker altering notes in a patient's record to justify
medical necessity so that payment is made. What is this action considered?
Negligence; Fraud; Auditing; Unbundling. - Answer- Fraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket
medical expenses not yet met. The amount owed is defined as? Deductible; Copay;
Allowed amount; Coinsurance. - Answer- Deductible
QUESTIONS AND ANSWERS
A patient is allergic to eggs and therefore cannot receive influenza immunization. The
medical administrative assistant should recognize the patient's egg allergy is which of
the following? Adverse effect; Precaution; Contraindication; Interaction. - Answer-
Contraindication
Which of the following is an eligibility requirement for Medicaid? Over 65 years of age;
Low income; Self-employed; Veteran. - Answer- Low income
A patient calls to request her immunization record be emailed to her. Which of the
following actions should the medical administrative assistant take first? Document the
information transfer in the patient's record; Fax, rather than email, the record; Bill for the
processing fee; Check the patient's file for written authorization. - Answer- Check the
patient's file for written authorization
A patient submits $15 each time he receives treatment. The medical administrative
assistant should recognize this amount is applied to which of the following parts of the
patient's insurance payments? Coinsurance; Copayment; Deductible; Premium. -
Answer- Copayment
A medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. Which of the following
information is necessary for the assistant to obtain when taking a phone message from
this caller? Date of birth of the caller; Name of the caller's primary care provider;
insurance ID number; Time of the call. - Answer- Time of the call
Which of the following information should the medical administrative assistant include
on a claim form? OPIM; OIG; NPI; COD. - Answer- NPI
Insurance policies contain which of the following provisions to avoid overlapping
payments? Assignment of benefits; Remittance advice; Explanation of benefits (EOB);
Coordination of benefits. - Answer- Coordination of benefits
A patient reports a breach of confidentiality to a medical administrative assistant. The
assistant should direct the patient to which of the following resources first? Office of the
Inspector General (OIG); Provider; Office manager; Officer for Civil Rights (OCR). -
Answer- Office manager
, When a hazard is present in a facility that is not specifically addressed by OSHA, which
of the following applies? The employer must use the guidelines from the most
applicable existing record standard; The employees should purchase personal
protective equipment; The employees are covered by the general duty clause; The
employer must submit a new standard for OSHA to review. - Answer- The employees
are covered by the general duty clause
An office manager asks an MAA to mail a letter to a patient who is being dismissed from
the practice. Which of the following methods should the MAA use to mail the letter?
Certified mail, first-class mail, priority, or standard? - Answer- Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? - Answer- Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are
available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to
explain alternatives; Provide the patient with alternate providers phone numbers. -
Answer- Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of
a stroke? CHF; CVA; MI; or MS? - Answer- CVA (means Cerebrovascular accident AKA
stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed
for equipment delivery; five boxes of computer paper; a gift card for employee of the
quarter; or the providers cell phone payment. - Answer- Postage owed for equipment
delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Provider's prescription pad - Answer- provider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG;
ECG; or EBB - Answer- EEG
An MAA observes another office worker altering notes in a patient's record to justify
medical necessity so that payment is made. What is this action considered?
Negligence; Fraud; Auditing; Unbundling. - Answer- Fraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket
medical expenses not yet met. The amount owed is defined as? Deductible; Copay;
Allowed amount; Coinsurance. - Answer- Deductible
