NHA CMAA 2026 EXAM WITH 100%
CORRECT ANSWERS
An older adult patient presents to a physician's office with his adult daughter to clarify
when to take his new medication. Which of the following actions should the medical
administrative assistant take? - Answer- Advise the daughter and the patient that the
physician will speak to them about the prescription
Which of the following schedules are more than one patient at a time with the same
provider while still allowing adequate time within the hour to see all scheduled patients?
- Answer- Wave
Once a physician sign advanced directive, the medical administrative assistant should
have which of the following witness sign the signature? - Answer- Non-affiliated
individual
A patient is seeking a second opinion for an upcoming surgical procedure and has a
referral from a provider. When the patient calls to schedule an appointment, which of
the following action should the medical administrative assistant takes assist in this
process? - Answer- Verify the patient's insurance is acceptable by the provider
Providers should use which of the following when a procedure is excluded from the
Medicaid fee schedules? - Answer- Advanced beneficiary note notice (ABN)
A patient's chart indicates the need for PT as a result of a strained muscle. The medical
administrative assistant should recognize the abbreviation PT as which of the following?
- Answer- Physical Therapy
Which of the following letter styles is most efficient? - Answer- Block
A provider refers a patient to a specialist for carcinoma. The medical administrative
assistant should schedule an appointment with which of the following specialists? -
Answer- Oncologist
Which of the following is the appropriate procedure for a medical administrative
assistant when handling a rejected health insurance claim? - Answer- Verify coding
compliance and resubmit the claim for adjudication
,Which of the following actions is requesting by a patient when requesting a copy of his
medical record? - Answer- Complete a Record Authorization
A medical administrative assistant is giving instructions to a patient who is in the office
to have her hearing aid checked and is having difficulty hearing the assistant. Which of
the following actions should the assistant take? - Answer- Move the patient to a quiet
location
Which of the following office procedures is outside the scope of practice of a medical
administrative assistant? - Answer- Signing for a court-ordered subpoena issued for the
office
Which of the following is the most effective way for a medical administrative assistant to
reduce the number of no-show appointment? - Answer- Call patients 1 to 2 days before
a schedule appointment
Which of the following is an OSHA regulation that must be reviewed yearly to ensure
compliance? - Answer- Bloodborne pathogen standard
A medical administrative assistant is scheduling a patient for a procedure. Which of the
following action should the assistant take first? - Answer- Obtaining a written
prescription from the provider
3. A patient who has Medicare and had an annual wellness visit (AWV) 10 months ago
calls to schedule their next one within the week. Which of the following actions is
appropriate for the medical administrative to take? - Answer- Explain that the AWV
cannot be schedule for another 2 months
4. A provider asks a medical administrative assistant to schedule a surgery to remove a
patient's gallbladder. The assistant should schedule the patient for which of the
following? - Answer- Cholecystectomy
5. Which of the following color indicates a biohazards waste container? - Answer- RED
6. After opening a report from a patient's provider, which of the following is the medical
administrative assistant's next step? - Answer- Give the report to the patient's current
provider for review
7. When a provider requests a patient to have a diagnostic test at a hospital, which of
the following actions should the medical administrative assistant take? - Answer-
Schedule the test with the hospital.
8. A medical administrative assistant is asked to schedule a CXR for a patient. The
assistant should make an appointment for the which of the following? - Answer- An x-
ray of the chest
, 9. Which of the following types of referrals is used in an emergent situation? - Answer-
STAT
10. Several Patients cancel their appointments for the day. Which of the following is the
first action for the medical administrative assistant to take? - Answer- Contact patients
who are on the waiting list.
11. When a medical administrative assistant makes arrangements for a staff member to
attend a conference, which of the following is the most important step to keeping the
office informed? - Answer- Distribute the travel itinerary
12. Which of the following methods organizes patient records in the chronological order
according to the department that provided the care? - Answer- SOMR
13. Which of the following actions should the medical administrative assistant take when
closing the office? - Answer- Activate the security system
14. A provider prescribes an EKG for a patient who has rapid heart rate. Which of the
following should be recorded as the reason on for the EKG? - Answer- Tachycardia
15. An office manager asks a medical administrative assistant to mail a letter to a
patient who is being dismissed from the practice. Which of the following methods should
the assistant use to mail the letter? - Answer- Certified mail
16. When preparing a claim, a medical administrative assistant should use which of the
following formats when entering a date of birth? - Answer- MMDDYYYY
17. Which of the following word roots mean "swallows"? - Answer- Phag
18. Which of the following abbreviations is a type of insurance plan? - Answer- POS
19. Before adding medical records to a patient's chart, the medical administrative
assistant should take which of the following actions? - Answer- Ensure the provider has
initialed reports.
20. Which of the following is the amount the medical administrative assistant should
submit to the secondary insurance carrier if the encounter balance is $360 and the
patient has two plans with an 80/20 split? - Answer- $72 .20*360=72
21. A patient presents to the provider's office with flu-like symptoms. Which of the
following actions should the medical administrative take first? - Answer- Move the
patient to an isolated location
22. A provider is running 30 mins behind schedule of an early morning emergency.
Which of the following actions should the medical administrative assistant take to
CORRECT ANSWERS
An older adult patient presents to a physician's office with his adult daughter to clarify
when to take his new medication. Which of the following actions should the medical
administrative assistant take? - Answer- Advise the daughter and the patient that the
physician will speak to them about the prescription
Which of the following schedules are more than one patient at a time with the same
provider while still allowing adequate time within the hour to see all scheduled patients?
- Answer- Wave
Once a physician sign advanced directive, the medical administrative assistant should
have which of the following witness sign the signature? - Answer- Non-affiliated
individual
A patient is seeking a second opinion for an upcoming surgical procedure and has a
referral from a provider. When the patient calls to schedule an appointment, which of
the following action should the medical administrative assistant takes assist in this
process? - Answer- Verify the patient's insurance is acceptable by the provider
Providers should use which of the following when a procedure is excluded from the
Medicaid fee schedules? - Answer- Advanced beneficiary note notice (ABN)
A patient's chart indicates the need for PT as a result of a strained muscle. The medical
administrative assistant should recognize the abbreviation PT as which of the following?
- Answer- Physical Therapy
Which of the following letter styles is most efficient? - Answer- Block
A provider refers a patient to a specialist for carcinoma. The medical administrative
assistant should schedule an appointment with which of the following specialists? -
Answer- Oncologist
Which of the following is the appropriate procedure for a medical administrative
assistant when handling a rejected health insurance claim? - Answer- Verify coding
compliance and resubmit the claim for adjudication
,Which of the following actions is requesting by a patient when requesting a copy of his
medical record? - Answer- Complete a Record Authorization
A medical administrative assistant is giving instructions to a patient who is in the office
to have her hearing aid checked and is having difficulty hearing the assistant. Which of
the following actions should the assistant take? - Answer- Move the patient to a quiet
location
Which of the following office procedures is outside the scope of practice of a medical
administrative assistant? - Answer- Signing for a court-ordered subpoena issued for the
office
Which of the following is the most effective way for a medical administrative assistant to
reduce the number of no-show appointment? - Answer- Call patients 1 to 2 days before
a schedule appointment
Which of the following is an OSHA regulation that must be reviewed yearly to ensure
compliance? - Answer- Bloodborne pathogen standard
A medical administrative assistant is scheduling a patient for a procedure. Which of the
following action should the assistant take first? - Answer- Obtaining a written
prescription from the provider
3. A patient who has Medicare and had an annual wellness visit (AWV) 10 months ago
calls to schedule their next one within the week. Which of the following actions is
appropriate for the medical administrative to take? - Answer- Explain that the AWV
cannot be schedule for another 2 months
4. A provider asks a medical administrative assistant to schedule a surgery to remove a
patient's gallbladder. The assistant should schedule the patient for which of the
following? - Answer- Cholecystectomy
5. Which of the following color indicates a biohazards waste container? - Answer- RED
6. After opening a report from a patient's provider, which of the following is the medical
administrative assistant's next step? - Answer- Give the report to the patient's current
provider for review
7. When a provider requests a patient to have a diagnostic test at a hospital, which of
the following actions should the medical administrative assistant take? - Answer-
Schedule the test with the hospital.
8. A medical administrative assistant is asked to schedule a CXR for a patient. The
assistant should make an appointment for the which of the following? - Answer- An x-
ray of the chest
, 9. Which of the following types of referrals is used in an emergent situation? - Answer-
STAT
10. Several Patients cancel their appointments for the day. Which of the following is the
first action for the medical administrative assistant to take? - Answer- Contact patients
who are on the waiting list.
11. When a medical administrative assistant makes arrangements for a staff member to
attend a conference, which of the following is the most important step to keeping the
office informed? - Answer- Distribute the travel itinerary
12. Which of the following methods organizes patient records in the chronological order
according to the department that provided the care? - Answer- SOMR
13. Which of the following actions should the medical administrative assistant take when
closing the office? - Answer- Activate the security system
14. A provider prescribes an EKG for a patient who has rapid heart rate. Which of the
following should be recorded as the reason on for the EKG? - Answer- Tachycardia
15. An office manager asks a medical administrative assistant to mail a letter to a
patient who is being dismissed from the practice. Which of the following methods should
the assistant use to mail the letter? - Answer- Certified mail
16. When preparing a claim, a medical administrative assistant should use which of the
following formats when entering a date of birth? - Answer- MMDDYYYY
17. Which of the following word roots mean "swallows"? - Answer- Phag
18. Which of the following abbreviations is a type of insurance plan? - Answer- POS
19. Before adding medical records to a patient's chart, the medical administrative
assistant should take which of the following actions? - Answer- Ensure the provider has
initialed reports.
20. Which of the following is the amount the medical administrative assistant should
submit to the secondary insurance carrier if the encounter balance is $360 and the
patient has two plans with an 80/20 split? - Answer- $72 .20*360=72
21. A patient presents to the provider's office with flu-like symptoms. Which of the
following actions should the medical administrative take first? - Answer- Move the
patient to an isolated location
22. A provider is running 30 mins behind schedule of an early morning emergency.
Which of the following actions should the medical administrative assistant take to
