USPS Sales & Services Associate
Training Questions with complete
solution 2025/2026
Perception is - correct answer ✔Reality
What are our goals? - correct answer ✔Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - correct answer ✔Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - correct answer
✔True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? -
correct answer ✔Squarely face the person. Open your posture. Lean towards the sender. Eye contact.
Relax.
What is a value proposition? - correct answer ✔The value to the customer of the product features and
benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - correct answer ✔The understanding of a customer's needs
through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - correct answer ✔I need, I want, I'm
looking for, It's important, etc.
,When you sell maximum value you are meeting the customer's __________. - correct answer ✔Needs.
What is a need? - correct answer ✔A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________. - correct answer
✔A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - correct answer ✔Greet,
Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. - correct
answer ✔Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to
arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? -
correct answer ✔Suggest.
Once you determine how a customer wants to mail a package and have offered additional insurance,
what additional products may you suggest? - correct answer ✔Stamps, PO Boxes, money orders,
packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - correct answer ✔70 lbx.
How do you determine the dimensions of a mailpiece? - correct answer ✔Combine the length plus
girth.
What are the 5 processing categories? - correct answer ✔Letters, flats (large envelopes), machinable
parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
, What is our "Retail Motto"? - correct answer ✔Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - correct answer ✔130" for standard
post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - correct answer ✔Packages weighing less than 20 lbs that measure
over 84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price category is it
charged? - correct answer ✔Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it charged? -
correct answer ✔Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - correct answer ✔20 lb rate.
When is DIM (dimensional) weight applied? - correct answer ✔Only for Priority packages which exceed
1 cubic foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and __________. -
correct answer ✔Weight.
What is the only article that can possibly have a non-machinable surcharge? - correct answer ✔Letter.
If an article is too heavy, too large or too small it is ______________. - correct answer ✔Non-mailable.
How does knowing the products you sell benefit customers and the post office? - correct answer
✔Strengthens communication skills, boosts enthusiasm, and assists in overcoming concerns.
Training Questions with complete
solution 2025/2026
Perception is - correct answer ✔Reality
What are our goals? - correct answer ✔Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - correct answer ✔Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - correct answer
✔True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? -
correct answer ✔Squarely face the person. Open your posture. Lean towards the sender. Eye contact.
Relax.
What is a value proposition? - correct answer ✔The value to the customer of the product features and
benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - correct answer ✔The understanding of a customer's needs
through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - correct answer ✔I need, I want, I'm
looking for, It's important, etc.
,When you sell maximum value you are meeting the customer's __________. - correct answer ✔Needs.
What is a need? - correct answer ✔A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________. - correct answer
✔A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - correct answer ✔Greet,
Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. - correct
answer ✔Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to
arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? -
correct answer ✔Suggest.
Once you determine how a customer wants to mail a package and have offered additional insurance,
what additional products may you suggest? - correct answer ✔Stamps, PO Boxes, money orders,
packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - correct answer ✔70 lbx.
How do you determine the dimensions of a mailpiece? - correct answer ✔Combine the length plus
girth.
What are the 5 processing categories? - correct answer ✔Letters, flats (large envelopes), machinable
parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
, What is our "Retail Motto"? - correct answer ✔Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - correct answer ✔130" for standard
post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - correct answer ✔Packages weighing less than 20 lbs that measure
over 84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price category is it
charged? - correct answer ✔Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it charged? -
correct answer ✔Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - correct answer ✔20 lb rate.
When is DIM (dimensional) weight applied? - correct answer ✔Only for Priority packages which exceed
1 cubic foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and __________. -
correct answer ✔Weight.
What is the only article that can possibly have a non-machinable surcharge? - correct answer ✔Letter.
If an article is too heavy, too large or too small it is ______________. - correct answer ✔Non-mailable.
How does knowing the products you sell benefit customers and the post office? - correct answer
✔Strengthens communication skills, boosts enthusiasm, and assists in overcoming concerns.
