USPS CLERK TEST OK ACTUAL QUESTIONS
WITH CORRECT ANSWERS 2026
Who does same duties as SSA but also supports back office? - CORRECT ANSWER -Sales and
Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - CORRECT ANSWER -The
supervisor
What are some barriers to effective listening? - CORRECT ANSWER -noise, day dreaming,
preoccupied, info overload, environment, physical impairment, lack of interest assumptions,
defensiveness, evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - CORRECT ANSWER -
Verbal. Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - CORRECT
ANSWER -No minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - CORRECT ANSWER -priority mail express,
priority mail, first class package, ground, parcel return service, international
how can you obtain a PME label - CORRECT ANSWER -Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one -
CORRECT ANSWER -Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over
84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9
108 inches up to 130
, How do you build customer relationships? - CORRECT ANSWER -Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - CORRECT ANSWER -Verbal and non-verbal
Commercial base pricing incentives apply to what - CORRECT ANSWER -postage only
What is the difference between HFPU and Post Office addressee? - CORRECT ANSWER -Hold for
pick up-addressee receives a text arrives at PO. addressee it is delivered to the address by
sender
Name the Six Retail Moments that Matter? - CORRECT ANSWER -First impression, Urgency,
Clean, Pride Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all mail while in our
custody? - CORRECT ANSWER -Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to receive
merchandise from their customers? - CORRECT ANSWER -Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the Postal
Service needs to increase its share of the shipping market - CORRECT ANSWER -post master
Who help customers identify mailing needs ensures customers complete required forms before
they reach the window, and answers customer questions - CORRECT ANSWER -lobby assistant
Why is our Postal Brand important? - CORRECT ANSWER -customers have a choice. Retail is face
brand. Customers confidence see our brand.
WITH CORRECT ANSWERS 2026
Who does same duties as SSA but also supports back office? - CORRECT ANSWER -Sales and
Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - CORRECT ANSWER -The
supervisor
What are some barriers to effective listening? - CORRECT ANSWER -noise, day dreaming,
preoccupied, info overload, environment, physical impairment, lack of interest assumptions,
defensiveness, evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - CORRECT ANSWER -
Verbal. Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - CORRECT
ANSWER -No minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - CORRECT ANSWER -priority mail express,
priority mail, first class package, ground, parcel return service, international
how can you obtain a PME label - CORRECT ANSWER -Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one -
CORRECT ANSWER -Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over
84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9
108 inches up to 130
, How do you build customer relationships? - CORRECT ANSWER -Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - CORRECT ANSWER -Verbal and non-verbal
Commercial base pricing incentives apply to what - CORRECT ANSWER -postage only
What is the difference between HFPU and Post Office addressee? - CORRECT ANSWER -Hold for
pick up-addressee receives a text arrives at PO. addressee it is delivered to the address by
sender
Name the Six Retail Moments that Matter? - CORRECT ANSWER -First impression, Urgency,
Clean, Pride Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all mail while in our
custody? - CORRECT ANSWER -Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to receive
merchandise from their customers? - CORRECT ANSWER -Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the Postal
Service needs to increase its share of the shipping market - CORRECT ANSWER -post master
Who help customers identify mailing needs ensures customers complete required forms before
they reach the window, and answers customer questions - CORRECT ANSWER -lobby assistant
Why is our Postal Brand important? - CORRECT ANSWER -customers have a choice. Retail is face
brand. Customers confidence see our brand.
