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Product Design -ANSWERS-The characteristics, features, and performance of the
product; how the product functions; does not fundamentally change the product.
Example: changing Coca-Cola's beverage containers from glass to aluminum.
Product Technology -ANSWERS-The application of knowledge to improve the product.
Process -ANSWERS-How to accomplish a task.
Process Design -ANSWERS-How a product is made; can fundamentally alter the nature
of the product. Example: changing the taste of Coca-Cola.
Process Technology -ANSWERS-The application of knowledge to improve a process.
Cross-Functionality -ANSWERS-When individuals with different expertise work towards
a common goal; this is an essential business process.
Concurrent Engineering -ANSWERS-Completing product design and process design
simultaneously.
Operations -ANSWERS-The process used to acquire inputs, such as people, capital,
and material, and transform them into outputs, such as products and services.
Operations Manager -ANSWERS-They allocate resources.
,Capital -ANSWERS-Facilities and equipment
Competitive Advantage -ANSWERS-Developing capabilities that customers value, can
be sustained over the long-term, and competitors find difficult to replicate.
Inseparability -ANSWERS-The process of separating production from consumption;
cannot be done for services because they are produced and consumed simultaneously.
Technology -ANSWERS-The application of knowledge, tools, processes, and
procedures to solve problems.
Functional Areas -ANSWERS-Subsystems within an organization, such as marketing,
finance, and accounting, that are linked together by a common organizational goal.
Strategy -ANSWERS-Consists of the organizational goals and the methods of
implementing the goals; every element of the SWOT analysis should be considered
when developing strategies.
Key Policies -ANSWERS-Main goals of an organization.
Organizational Structure -ANSWERS-The formal relationships among different
functional areas that aids in communication.
Relative Advantage -ANSWERS-Where one entity has an advantage over another; will
often trade their specialized products for those that they do not produce; companies
with a relative advantage are able to produce products at a lower cost than their
competitors.
North American Free Trade Agreement (NAFTA) -ANSWERS-A free trade agreement
between the United State, Mexico, and Canada to reduce tariffs and other trade
restrictions.
, General Agreement on Tariffs and Trade (GATT) -ANSWERS-A trade agreement
designed to reduce tariffs and other trade restrictions.
Sustainability -ANSWERS-Balancing the interconnected obligations to economic
viability, society, and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? -
ANSWERS-88 percent
Supporting Goods -ANSWERS-Supplies and equipment that aid in the development of
products and services.
Market Share -ANSWERS-The percentage of sales in a particular market.
VIRAL -ANSWERS-Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis -ANSWERS-Analyzing the internal (strengths and weaknesses) and
external (opportunities and threats) environments.
Requirements for developing competitive advantage -ANSWERS-SWOT, business
process, competitive capabilities, and customer requirements.
Learning Curve -ANSWERS-Continuously improving a product to make it better and
cheaper.
Synergy -ANSWERS-Teamwork where the whole is greater than the sum of its parts.
Key Processes -ANSWERS-Strategy development, product development, system
development, and order fulfillment.