Page 1 of 75
CQM-C NEWLY UPDATED EXAM WITH
MULTIPLE CORRECTLY ANSWERED
QUESTIONS ALREADY GRADED A+
|VERIFIED
Question 1
Which of the following are core principles of Total Quality
Management (TQM)? (Select all that apply)
A) Customer focus
B) Continuous improvement
C) Employee empowerment
D) Sole reliance on inspection
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Answer: A, B, C
Rationale: TQM emphasizes customer focus, continuous
improvement, and employee empowerment. Sole reliance on
inspection is a traditional quality control approach, not a TQM
principle.
Question 2
Scenario: A manufacturing company sees a rise in defects after
changing a supplier. As quality manager, your first step should
be:
A) Immediately stop production
B) Perform a supplier audit and compare incoming material
specifications
C) Increase final inspection
D) Redesign the product
Answer: B
Rationale: The most logical first step is to verify if the new
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supplier meets specifications through an audit and material
comparison. Stopping production or redesigning is premature
without data.
Question 3
Which of the following are tools used in Root Cause Analysis
(RCA)? (Select all that apply)
A) 5 Whys
B) Fishbone diagram
C) Pareto chart
D) Gantt chart
Answer: A, B, C
Rationale: 5 Whys, Fishbone, and Pareto are common RCA
tools. Gantt charts are for project scheduling.
Question 4
The cost of quality (COQ) includes: (Select all that apply)
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A) Prevention costs
B) Appraisal costs
C) Internal failure costs
D) External failure costs
Answer: A, B, C, D
Rationale: COQ has four categories: prevention, appraisal,
internal failure, external failure.
Question 5
Scenario: A hospital wants to reduce patient wait times. They
form a team to map the patient flow from arrival to discharge.
Which quality tool should they use first?
A) Control chart
B) Flowchart
C) Pareto chart
D) Scatter diagram
CQM-C NEWLY UPDATED EXAM WITH
MULTIPLE CORRECTLY ANSWERED
QUESTIONS ALREADY GRADED A+
|VERIFIED
Question 1
Which of the following are core principles of Total Quality
Management (TQM)? (Select all that apply)
A) Customer focus
B) Continuous improvement
C) Employee empowerment
D) Sole reliance on inspection
,Page 2 of 75
Answer: A, B, C
Rationale: TQM emphasizes customer focus, continuous
improvement, and employee empowerment. Sole reliance on
inspection is a traditional quality control approach, not a TQM
principle.
Question 2
Scenario: A manufacturing company sees a rise in defects after
changing a supplier. As quality manager, your first step should
be:
A) Immediately stop production
B) Perform a supplier audit and compare incoming material
specifications
C) Increase final inspection
D) Redesign the product
Answer: B
Rationale: The most logical first step is to verify if the new
,Page 3 of 75
supplier meets specifications through an audit and material
comparison. Stopping production or redesigning is premature
without data.
Question 3
Which of the following are tools used in Root Cause Analysis
(RCA)? (Select all that apply)
A) 5 Whys
B) Fishbone diagram
C) Pareto chart
D) Gantt chart
Answer: A, B, C
Rationale: 5 Whys, Fishbone, and Pareto are common RCA
tools. Gantt charts are for project scheduling.
Question 4
The cost of quality (COQ) includes: (Select all that apply)
, Page 4 of 75
A) Prevention costs
B) Appraisal costs
C) Internal failure costs
D) External failure costs
Answer: A, B, C, D
Rationale: COQ has four categories: prevention, appraisal,
internal failure, external failure.
Question 5
Scenario: A hospital wants to reduce patient wait times. They
form a team to map the patient flow from arrival to discharge.
Which quality tool should they use first?
A) Control chart
B) Flowchart
C) Pareto chart
D) Scatter diagram
