, TESTBANK FOR Introduction to Artificial Intelligence 1st Edition
Hoisington
Important Notes
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A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
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Chapter 01: Changing Business in the Blink of an AI
1. Which of the following terms is/are included in the full name of ChatGPT? Select all the options that apply.
a. Chatter
b. Generative
c. Productive
d. Transformer
ANSWER: b, d
2. How are AI chatbots different from non-AI customer service technologies?
a. AI chatbots boost productivity, whereas non-AI technologies do not.
b. AI chatbots use generative AI to give customers personalized answers.
c. AI chatbots require more human involvement than other technologies.
d. AI chatbots are used exclusively by customers, not by employees.
ANSWER: b
3. The role of an AI chatbot for an e-commerce store is most similar to which human role at a brick-and-mortar retail
store?
a. inventory specialist
b. store manager
c. salesperson
d. security guard
ANSWER: c
4. What is the most appropriate role of an AI chatbot in an app designed to help the user learn a second language?
a. scanning users' faces to identify their facial features
b. enhancing users' profile pictures with photo filters
c. generating flash cards of words and their definitions
d. allowing users to practice real-world conversation skills
ANSWER: d
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,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
5. How can an AI chatbot most successfully help a toy manufacturer sell more toys?
a. The chatbot can ask a customer for their child's age and interests and recommend toys that match those
characteristics.
b. The chatbot can use the web browsing history stored on the customer's computer to direct them to generate
a personalized catalog.
c. The chatbot can display the manufacturer's catalog of products and ask for the customer's credit card
information and shipping address.
d. The use of chatbots for e-commerce purposes has not been shown to impact product sales.
ANSWER: a
6. Imagine that you visit a customer support website for a software product you have purchased. You select the "Chat
with support" option. Then you type in a statement naming the product and an error message you received and ask
how to correct the error. The reply you receive in the chat window provides instructions for troubleshooting and a
link to an article about how to avoid this specific error. This means you must be chatting with a human support
agent.
a. True
b. False
ANSWER: b
7. Which phrase most precisely defines an AI algorithm?
a. a machine that learns
b. a question or request
c. a set of instructions
d. a virtual assistant
ANSWER: c
8. Why are car manufacturers adding AI algorithms to their robotic systems?
a. to make these robotic systems safe to use in factories
b. to enable these robotic systems to perform welding
c. to make these robotic systems smarter through learning
d. to enable these robotic systems to control car quality
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
9. Suppose you tour a car factory and see a human worker assembling a motor with the assistance of a robot
mounted on a rectangular metal frame. You are probably looking at _____.
a. a cobot
b. an AMR
c. an AI algorithm
d. a virtual assistant
ANSWER: a
10. A large business can reduce the number of customer service agents they need to employ by building _____.
a. AMRs
b. drones
c. call centers
d. virtual assistants
ANSWER: d
11. Suppose a cybercriminal is caught trying to commit fraud by an online bank's AI system. Which of the criminal's
actions could have alerted the AI system? Select all the options that apply.
a. The criminal shopped with the victim's debit card at the same store where the victim buys groceries.
b. The criminal pressed icons and typed in the bank's mobile app after accessing the victim's account.
c. The criminal shopped at stores with the victim's debit card during a time the victim is always asleep.
d. The criminal stole the victim's smartphone and wallet while being filmed by a security camera.
ANSWER: b, c
12. The healthcare industry currently uses AI to _____.
a. diagnose mental illnesses
b. screen for cancer on CT scans
c. reduce the need for medications
d. prescribe heart medications
ANSWER: b
13. How do self-driving tractors built for the agriculture industry use AI?
a. to distribute pesticides that are toxic for workers
b. to provide the power they need to operate
c. to detect weeds in an image taken by a camera
d. to determine which crops to grow in each field
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
14. Suppose you decide to ask an online clothing store's virtual assistant for help. You send the following message: "I
ordered a size medium sweater but received a large. How can I get a replacement?" What response are you most
likely to receive from a high-quality virtual assistant?
a. "Here is the tracking number for your replacement sweater. Thank you!"
b. "Please call the customer service department at ###-###-#### during business hours."
c. "Hi! I am your virtual assistant. How can I help you today?"
d. "I'm sorry to hear that. Can you please give me your order number so that I can look into this?"
ANSWER: d
15. ChatGPT is an AI language model, which means it can produce original text by _____.
a. predicting the next word in a text response
b. recognizing optical characters and handwriting
c. copying and pasting the text from a source
d. following a set of general guidelines
ANSWER: a
16. Where do biases in ChatGPT's responses during conversations come from?
a. its programming
b. its training data
c. the user's input
d. software errors
ANSWER: b
17. What characteristic of ChatGPT both makes it a valuable tool for customer service experiences and raises
concerns about its potential misuse?
a. its ability to understand and generate natural language
b. its integration into spreadsheet applications
c. the small volume of the data used to train it
d. the exclusion of non-text data from its training data
ANSWER: a
18. When you converse with ChatGPT, its responses will be accurate but may also be biased.
a. True
b. False
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
19. Why are some businesses choosing to build their own AI language models rather than using ChatGPT?
a. to reduce their AI expenses
b. they are concerned about biases
c. their customers are not English speakers
d. to protect their proprietary data
ANSWER: d
20. What tool can be used to augment ChatGPT's responses with a business's proprietary data without sharing that
data with OpenAI?
a. prompt
b. RAG
c. AMR
d. cobot
ANSWER: b
21. When using ChatGPT, users must prioritize privacy, fairness, and ethical considerations with which of the following
variables? Select all the options that apply.
a. race
b. ethnicity
c. street address
d. gender
ANSWER: a, b, d
22. Which statements about a generative AI prompt are correct? Select all the options that apply.
a. Writing successful AI prompts takes skill.
b. You must avoid slang and idioms in prompts.
c. AI prompts offer a starting point for a task.
d. Prompts are provided by AI models to users.
ANSWER: a, c
23. Using tools such as ChatGPT, you can ask a generative AI model a question using the same words you would use
to ask another human because the model uses _____.
a. a filter and a safety layer
b. prompt engineering
c. natural language processing
d. retrieval augmented generation
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
24. Suppose you ask ChatGPT a question and receive a response that does not seem relevant; you suspect ChatGPT
misunderstood you. So you try asking again using different words. Which term best describes what you are doing?
a. response filtering
b. business automation
c. retrieval augmented generation
d. prompt engineering
ANSWER: d
25. Which NLP prompt provides the clearest instructions?
a. Write a program that processes spreadsheet data.
b. Write an essay about the book Moby Dick.
c. In a single sentence that targets fourth graders, define respiration.
d. Good morning! I am going on a trip. What should I take with me?
ANSWER: c
26. A researcher is using ChatGPT to help write a grant proposal that will be submitted to a professional organization.
What is the best way for the researcher to make the content suggested by ChatGPT more appropriate?
a. Include their role and the organization's goals and members' skillset in the prompt.
b. Instruct ChatGPT to respond in a professional and friendly tone in the prompt.
c. Name several formats in which ChatGPT might return its responses in the prompt.
d. Alternate between more and less specific prompts to compare the output.
ANSWER: a
27. How can you encourage an AI model to adopt a specific persona or tone when constructing a prompt? Select all
the options that apply.
a. Ask questions as precisely and concisely as possible.
b. Identify your job title and the type of company you work for.
c. Include the desired length and format of the response.
d. Describe your target audience's background and interests.
ANSWER: b, d
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
28. In the following prompt designed to personalize ChatGPT's tone for the intended audience, who or what does the
college counselor represent?
Write an invitation to participate in a career fair for a college counselor. The invitation should appeal to mid-level
and higher professionals who influence hiring decisions or train new employees. Focus on healthcare, computer
technology, and engineering professionals.
a. the career fair participant
b. the person writing the prompt
c. the invitation's target audience
d. the career field showcased by the fair
ANSWER: b
29. You should expect ChatGPT to respond to the following prompt by displaying a table.
Construct a table that compares the yearly production, quantities sold, and biggest manufacturers of the most
popular chocolate products in the United States.
a. True
b. False
ANSWER: a
30. Suppose you are using an AI chatbot to help you prepare a presentation. When is it most appropriate to use
technical jargon in a prompt for this purpose?
a. when your audience knows and expects to use technical jargon
b. when you know and are comfortable using technical jargon
c. when your presentation will be viewed by a general audience
d. when your organization uses the technical jargon
ANSWER: a
31. Why would a business choose to pay for an AI chatbot tool to help create social media posts? Select all the
options that apply.
a. to help build a community around their brand
b. to connect to loyalty program members
c. to collect competitors' proprietary data
d. to gather product feedback from customers
ANSWER: a, b, d
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
32. Imagine that you are preparing a social media marketing campaign for matchbox-sized toy cars. Which AI chatbot
prompt would you expect to provide the most helpful output for this task?
a. What are matchbox-sized toy cars on social media?
b. Who is our targeted customer who collects matchbox-sized toy cars on social media, including their
demographics, interests, and age range?
c. Which companies manufacture matchbox-sized toy cars that appear on social media, including their location
and number of employees?
d. How can I market a product on social media?
ANSWER: b
33. What is the most appropriate reason to use the following prompt with ChatGPT?
In a bulleted list, identify the key benefits and disadvantages of using a prepaid smartphone plan as compared to
contracting for service with a carrier.
a. to write a paper
b. to design a new phone service
c. to target a specific audience
d. to research and analyze trends
ANSWER: d
34. AI chatbot prompts can be used to uncover hidden trends in customer reviews of a given business.
a. True
b. False
ANSWER: a
35. Substantial expertise in coding in a language such as Java, Python, or C# is necessary to effectively use AI chatbot
prompting to generate program code.
a. True
b. False
ANSWER: b
36. What information is missing from the following AI chatbot prompt if the desired output is programming code?
Create code for the first 50 multiples of 5. Display the output.
a. instructions for calculating multiples of 5
b. the purpose for listing these numbers
c. the name of the programming language
d. suggestions for the program logic to use
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 8
Hoisington
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
1. Which of the following terms is/are included in the full name of ChatGPT? Select all the options that apply.
a. Chatter
b. Generative
c. Productive
d. Transformer
ANSWER: b, d
2. How are AI chatbots different from non-AI customer service technologies?
a. AI chatbots boost productivity, whereas non-AI technologies do not.
b. AI chatbots use generative AI to give customers personalized answers.
c. AI chatbots require more human involvement than other technologies.
d. AI chatbots are used exclusively by customers, not by employees.
ANSWER: b
3. The role of an AI chatbot for an e-commerce store is most similar to which human role at a brick-and-mortar retail
store?
a. inventory specialist
b. store manager
c. salesperson
d. security guard
ANSWER: c
4. What is the most appropriate role of an AI chatbot in an app designed to help the user learn a second language?
a. scanning users' faces to identify their facial features
b. enhancing users' profile pictures with photo filters
c. generating flash cards of words and their definitions
d. allowing users to practice real-world conversation skills
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
5. How can an AI chatbot most successfully help a toy manufacturer sell more toys?
a. The chatbot can ask a customer for their child's age and interests and recommend toys that match those
characteristics.
b. The chatbot can use the web browsing history stored on the customer's computer to direct them to generate
a personalized catalog.
c. The chatbot can display the manufacturer's catalog of products and ask for the customer's credit card
information and shipping address.
d. The use of chatbots for e-commerce purposes has not been shown to impact product sales.
ANSWER: a
6. Imagine that you visit a customer support website for a software product you have purchased. You select the "Chat
with support" option. Then you type in a statement naming the product and an error message you received and ask
how to correct the error. The reply you receive in the chat window provides instructions for troubleshooting and a
link to an article about how to avoid this specific error. This means you must be chatting with a human support
agent.
a. True
b. False
ANSWER: b
7. Which phrase most precisely defines an AI algorithm?
a. a machine that learns
b. a question or request
c. a set of instructions
d. a virtual assistant
ANSWER: c
8. Why are car manufacturers adding AI algorithms to their robotic systems?
a. to make these robotic systems safe to use in factories
b. to enable these robotic systems to perform welding
c. to make these robotic systems smarter through learning
d. to enable these robotic systems to control car quality
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
9. Suppose you tour a car factory and see a human worker assembling a motor with the assistance of a robot
mounted on a rectangular metal frame. You are probably looking at _____.
a. a cobot
b. an AMR
c. an AI algorithm
d. a virtual assistant
ANSWER: a
10. A large business can reduce the number of customer service agents they need to employ by building _____.
a. AMRs
b. drones
c. call centers
d. virtual assistants
ANSWER: d
11. Suppose a cybercriminal is caught trying to commit fraud by an online bank's AI system. Which of the criminal's
actions could have alerted the AI system? Select all the options that apply.
a. The criminal shopped with the victim's debit card at the same store where the victim buys groceries.
b. The criminal pressed icons and typed in the bank's mobile app after accessing the victim's account.
c. The criminal shopped at stores with the victim's debit card during a time the victim is always asleep.
d. The criminal stole the victim's smartphone and wallet while being filmed by a security camera.
ANSWER: b, c
12. The healthcare industry currently uses AI to _____.
a. diagnose mental illnesses
b. screen for cancer on CT scans
c. reduce the need for medications
d. prescribe heart medications
ANSWER: b
13. How do self-driving tractors built for the agriculture industry use AI?
a. to distribute pesticides that are toxic for workers
b. to provide the power they need to operate
c. to detect weeds in an image taken by a camera
d. to determine which crops to grow in each field
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
14. Suppose you decide to ask an online clothing store's virtual assistant for help. You send the following message: "I
ordered a size medium sweater but received a large. How can I get a replacement?" What response are you most
likely to receive from a high-quality virtual assistant?
a. "Here is the tracking number for your replacement sweater. Thank you!"
b. "Please call the customer service department at ###-###-#### during business hours."
c. "Hi! I am your virtual assistant. How can I help you today?"
d. "I'm sorry to hear that. Can you please give me your order number so that I can look into this?"
ANSWER: d
15. ChatGPT is an AI language model, which means it can produce original text by _____.
a. predicting the next word in a text response
b. recognizing optical characters and handwriting
c. copying and pasting the text from a source
d. following a set of general guidelines
ANSWER: a
16. Where do biases in ChatGPT's responses during conversations come from?
a. its programming
b. its training data
c. the user's input
d. software errors
ANSWER: b
17. What characteristic of ChatGPT both makes it a valuable tool for customer service experiences and raises
concerns about its potential misuse?
a. its ability to understand and generate natural language
b. its integration into spreadsheet applications
c. the small volume of the data used to train it
d. the exclusion of non-text data from its training data
ANSWER: a
18. When you converse with ChatGPT, its responses will be accurate but may also be biased.
a. True
b. False
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
19. Why are some businesses choosing to build their own AI language models rather than using ChatGPT?
a. to reduce their AI expenses
b. they are concerned about biases
c. their customers are not English speakers
d. to protect their proprietary data
ANSWER: d
20. What tool can be used to augment ChatGPT's responses with a business's proprietary data without sharing that
data with OpenAI?
a. prompt
b. RAG
c. AMR
d. cobot
ANSWER: b
21. When using ChatGPT, users must prioritize privacy, fairness, and ethical considerations with which of the following
variables? Select all the options that apply.
a. race
b. ethnicity
c. street address
d. gender
ANSWER: a, b, d
22. Which statements about a generative AI prompt are correct? Select all the options that apply.
a. Writing successful AI prompts takes skill.
b. You must avoid slang and idioms in prompts.
c. AI prompts offer a starting point for a task.
d. Prompts are provided by AI models to users.
ANSWER: a, c
23. Using tools such as ChatGPT, you can ask a generative AI model a question using the same words you would use
to ask another human because the model uses _____.
a. a filter and a safety layer
b. prompt engineering
c. natural language processing
d. retrieval augmented generation
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
24. Suppose you ask ChatGPT a question and receive a response that does not seem relevant; you suspect ChatGPT
misunderstood you. So you try asking again using different words. Which term best describes what you are doing?
a. response filtering
b. business automation
c. retrieval augmented generation
d. prompt engineering
ANSWER: d
25. Which NLP prompt provides the clearest instructions?
a. Write a program that processes spreadsheet data.
b. Write an essay about the book Moby Dick.
c. In a single sentence that targets fourth graders, define respiration.
d. Good morning! I am going on a trip. What should I take with me?
ANSWER: c
26. A researcher is using ChatGPT to help write a grant proposal that will be submitted to a professional organization.
What is the best way for the researcher to make the content suggested by ChatGPT more appropriate?
a. Include their role and the organization's goals and members' skillset in the prompt.
b. Instruct ChatGPT to respond in a professional and friendly tone in the prompt.
c. Name several formats in which ChatGPT might return its responses in the prompt.
d. Alternate between more and less specific prompts to compare the output.
ANSWER: a
27. How can you encourage an AI model to adopt a specific persona or tone when constructing a prompt? Select all
the options that apply.
a. Ask questions as precisely and concisely as possible.
b. Identify your job title and the type of company you work for.
c. Include the desired length and format of the response.
d. Describe your target audience's background and interests.
ANSWER: b, d
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
28. In the following prompt designed to personalize ChatGPT's tone for the intended audience, who or what does the
college counselor represent?
Write an invitation to participate in a career fair for a college counselor. The invitation should appeal to mid-level
and higher professionals who influence hiring decisions or train new employees. Focus on healthcare, computer
technology, and engineering professionals.
a. the career fair participant
b. the person writing the prompt
c. the invitation's target audience
d. the career field showcased by the fair
ANSWER: b
29. You should expect ChatGPT to respond to the following prompt by displaying a table.
Construct a table that compares the yearly production, quantities sold, and biggest manufacturers of the most
popular chocolate products in the United States.
a. True
b. False
ANSWER: a
30. Suppose you are using an AI chatbot to help you prepare a presentation. When is it most appropriate to use
technical jargon in a prompt for this purpose?
a. when your audience knows and expects to use technical jargon
b. when you know and are comfortable using technical jargon
c. when your presentation will be viewed by a general audience
d. when your organization uses the technical jargon
ANSWER: a
31. Why would a business choose to pay for an AI chatbot tool to help create social media posts? Select all the
options that apply.
a. to help build a community around their brand
b. to connect to loyalty program members
c. to collect competitors' proprietary data
d. to gather product feedback from customers
ANSWER: a, b, d
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Changing Business in the Blink of an AI
32. Imagine that you are preparing a social media marketing campaign for matchbox-sized toy cars. Which AI chatbot
prompt would you expect to provide the most helpful output for this task?
a. What are matchbox-sized toy cars on social media?
b. Who is our targeted customer who collects matchbox-sized toy cars on social media, including their
demographics, interests, and age range?
c. Which companies manufacture matchbox-sized toy cars that appear on social media, including their location
and number of employees?
d. How can I market a product on social media?
ANSWER: b
33. What is the most appropriate reason to use the following prompt with ChatGPT?
In a bulleted list, identify the key benefits and disadvantages of using a prepaid smartphone plan as compared to
contracting for service with a carrier.
a. to write a paper
b. to design a new phone service
c. to target a specific audience
d. to research and analyze trends
ANSWER: d
34. AI chatbot prompts can be used to uncover hidden trends in customer reviews of a given business.
a. True
b. False
ANSWER: a
35. Substantial expertise in coding in a language such as Java, Python, or C# is necessary to effectively use AI chatbot
prompting to generate program code.
a. True
b. False
ANSWER: b
36. What information is missing from the following AI chatbot prompt if the desired output is programming code?
Create code for the first 50 multiples of 5. Display the output.
a. instructions for calculating multiples of 5
b. the purpose for listing these numbers
c. the name of the programming language
d. suggestions for the program logic to use
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 8
