, TESTBANK FOR Leadership Research Findings, Practice, and Skills 11th
Edition DuBrin
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
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,Chapter 1
1. Leadership involves maintaining the status quo, not creating change.
a. True
b. False
ANSWER: False
RATIONALE: Leadership is said to deal with change, inspiration, motivation, and
influence. Leadership is more likely to create change than maintain the status
quo.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: 1.1 The Meaning of Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:09 AM
DATE MODIFIED: 1/10/2026 5:09 AM
2. Leadership can be defined as the ability to direct actions and ensure compliance from the people
needed to achieve organizational goals.
a. True
b. False
ANSWER: False
RATIONALE: A leader inspires confidence and support, while a manager has the
responsibility for planning, organizing, directing, and controlling.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: 1.1 The Meaning of Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:16 AM
DATE MODIFIED: 1/10/2026 5:16 AM
3. In a hyperconnected, networked age, competition becomes more important than collaboration.
a. True
b. False
ANSWER: False
RATIONALE: In a hyperconnected, networked age, collaboration becomes more important
than competition. Successful leaders harness and make the most of ideas,
talent, and resources from across boundaries of all kinds.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 1
,LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: 1.1 The Meaning of Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:17 AM
DATE MODIFIED: 1/10/2026 5:18 AM
4. A change of leadership is a frequent remedy for major organizational problems.
a. True
b. False
ANSWER: True
RATIONALE: A frequent antidote to major organizational problems is to replace the leader
in the hope that the newly appointed leader will reverse performance
problems.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.2 - Characterize how leadership influences organizational
performance.
TOPICS: 1.2 The Impact of Leadership on Organizational Performance
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:18 AM
DATE MODIFIED: 1/10/2026 5:19 AM
5. In their roles as executors, leaders translate plans into reality.
a. True
b. False
ANSWER: True
RATIONALE: In carrying out the executor role, the leader makes things happen, often
helping translate plans into reality by helping develop action plans, and
holding people accountable to ensure that productive work is accomplished.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.3 - Pinpoint several important leadership roles.
TOPICS: 1.3 Leadership Roles
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:20 AM
DATE MODIFIED: 1/10/2026 5:20 AM
6. Once you become a leader, the opportunities for advancement decrease.
a. True
b. False
ANSWER: False
RATIONALE: Obtaining a leadership position is a vital first step for career advancement in
Copyright Cengage Learning. Powered by Cognero. Page 2
, many organizations. Staff or individual contributor positions help broaden a
person’s professional experience, but most executives rise through a
managerial path.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.4 - Identify the major satisfactions and frustrations
associated with the leadership role.
TOPICS: 1.4 The Satisfactions and Frustrations of Being a Leader
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:47 AM
DATE MODIFIED: 1/10/2026 5:48 AM
7. One challenge of holding a leadership position is the large number of people problems you need to
solve on a regular basis.
a. True
b. False
ANSWER: True
RATIONALE: A major frustration facing a leader is the number of human resource
problems requiring action. If you do not like dealing with people problems,
you are not suited for a leadership or management position.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.4 - Identify the major satisfactions and frustrations
associated with the leadership role.
TOPICS: 1.4 The Satisfactions and Frustrations of Being a Leader
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:48 AM
DATE MODIFIED: 3/28/2026 12:30 PM
8. Leadership occurs at many levels within an organization.
a. True
b. False
ANSWER: True
RATIONALE: The leader interacts with group members one at a time and with the group as
a whole. At the same time, leadership takes place in the context of the
organization and the external environment.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.5 - Describe a framework for understanding leadership.
TOPICS: 1.4 A Framework for Understanding Leadership
KEYWORDS: Bloom’s: Remember/Understand
Copyright Cengage Learning. Powered by Cognero. Page 3
,DATE CREATED: 1/10/2026 5:49 AM
DATE MODIFIED: 3/28/2026 12:30 PM
9. You cannot learn leadership skill simply by reading and studying a book.
a. True
b. False
ANSWER: True
RATIONALE: The leader interacts with group members one at a time and with the group as
a whole. At the same time, leadership takes place in the context of the
organization and the external environment.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.6 - Cite how leadership skills can be developed.
TOPICS: 1.6 Skill Development in Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:50 AM
DATE MODIFIED: 1/10/2026 5:51 AM
10. Effective leaders and followers share many of the same qualities.
a. True
b. False
ANSWER: True
RATIONALE: Another way of framing the qualities of effective followers is to say that
such followers display the personal characteristics and qualities of leaders.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.7 - Pinpoint several traits, behaviors, and attitudes of a
successful follower.
TOPICS: 1.7 Followership: Being an Effective Group Member
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:51 AM
DATE MODIFIED: 1/10/2026 5:52 AM
11. Which of the following is a representative definition of leadership?
a. A process in which an individual influences another individual to achieve a common goal
b. The ability to ensure mechanical compliance with directions and orders
c. An act that causes others to act in a shared direction
d. The art of influencing others by coercion to follow a line of action
ANSWER: c
RATIONALE: Leadership is generally defined as a process in which an individual (the
leader) influences a group (not just another, single individual) to achieve a
common goal. Leadership can also be thought of as the influential increment
above and beyond ensuring mechanical compliance with direction and
Copyright Cengage Learning. Powered by Cognero. Page 4
, orders. Leadership is defined as actions that cause others to act in a shared
direction but involves persuasion and example rather than coercion.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Remember/Understand
NOTES: Digital story: Engage
DATE CREATED: 1/10/2026 5:59 AM
DATE MODIFIED: 1/10/2026 6:05 AM
12. Maria is the leader of a team of quality assurance inspectors. Over the past six months, Maria’s team
has allowed an unacceptable number of defective products to pass inspection. As a good leader, which of
the following approaches should Maria take to improve her team’s performance?
a. Personally supervise each team member throughout their shift and point out the mistakes they
make.
b. Provide a personal demonstration of the latest, most-effective defect inspection method for the
team.
c. Require mandatory overtime to ensure that team members have adequate time for their
inspections.
d. Remind team members that inspectors who fail to catch defective products are subject to
disciplinary action or dismissal.
ANSWER: b
RATIONALE: Actions such as close supervision, scheduling, and discipline are more
appropriate for management than leadership. The demonstration of effective
inspection methods provides the team with inspiration, support, and a
personal example – all of which are actions appropriate for leadership.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:10 AM
DATE MODIFIED: 1/10/2026 6:12 AM
13. Amari manages a team of corporate salespeople. Amari’s company recently issued a new policy
requiring salespeople to collect additional data about prospective clients. Collecting this data will be time
consuming and is likely to be unpopular with salespeople who would rather focus on completing sales.
Which of the following approaches is most likely to inspire Amari’s salespeople to comply with the new
policy on a consistent basis?
a. Revise the sales team’s travel schedule to allow each salesperson more time with client.
b. Send an emailed message to each salesperson reminding them that failure to collect the
Copyright Cengage Learning. Powered by Cognero. Page 5
, additional data could result in disciplinary action.
c. Create a database to allow salespeople to quickly and easily enter client data.
d. Give a presentation on how the collected data will allow the company to identify promising
clients and connect them with salespeople, thereby increasing the percentage of contacts that
result in sales.
ANSWER: d
RATIONALE: Reorganizing the travel schedule and creating a database are procedural and organizatio
appropriate for managers supporting their team members, but are unlikely, in and of the
the salespeople to comply with the new policy. Reminding the sales team of the mandat
data collection policy and potential negative consequences of noncompliance is coerciv
and will likely only inspire short-term, inconsistent compliance. Explaining how the new
the salespeople is likely to inspire consist ongoing compliance.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs from mana
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:13 AM
DATE MODIFIED: 3/28/2026 12:31 PM
14. The vice president of a large product development firm needs to replace their recently retired new
business development director who had led a group of over 50 team members and middle managers.
Which of the following strategies is most likely to provide a suitable candidate?
a. Post the director position internally to employees in the retired director’s group with more
than five years of experience.
b. Post the position externally with a requirement for at least seven years of managerial
experience.
c. Recruit candidates with previous experience leading business development groups of a similar
size.
d. Recruit experienced product development candidates from competitor companies.
ANSWER: c
RATIONALE: Because the new business development director position is a high-level
leadership position, it requires a vast range of leadership skills that can only
be acquired with appropriate training and relevant experience. The
experience needed to lead the company’s New Business Development group
cannot be reliably obtained simply by working in the group for five years, or
through multiple years of general management experience in a similar
(competitor) company. A candidate who can demonstrate success leading
another business development group is likely to have the necessary
leadership skills.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
Copyright Cengage Learning. Powered by Cognero. Page 6
,TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:14 AM
DATE MODIFIED: 3/30/2026 7:33 AM
15. An experienced manager from a manufacturing firm recently accepted a new position as the leader of
a multidisciplinary customer service team. Six months after the new manager started, the team members
have grown frustrated because their new manager does not act on the suggestions they offer as subject
matter experts. Customer satisfaction has dropped, and the new manager feels overwhelmed trying to
issue competent directions to their subordinates. Which of the following best describes the problems that
the manager and their team are having?
a. The manager did not acquire sufficient expertise in the different disciplines represented in
their team prior to accepting the position.
b. The team members are not accustomed to accepting direction from a leader who does not have
training in their field of expertise.
c. The nature of the multidisciplinary team requires collective leadership where individual team
members serve as leaders when their expertise is most relevant.
d. The team members need training in how to perform in an environment in which leadership
resides in the role of the manager.
ANSWER: c
RATIONALE: Leadership roles in teams are collaborative, with individuals serving, often
informally, as leaders when their expertise warrants. The new manager of
this multidisciplinary team is following the older paradigm of leadership
residing in one person, themselves, and, in so doing, is forgoing the essential
contributions of their team members. Without these contributions, the
manager is overwhelmed, and unable to ensure that customer needs are met.
POINTS: 1
DIFFICULTY: Difficult
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Analyze/Evaluate
NOTES: Digital story: Lead
DATE CREATED: 1/10/2026 6:16 AM
DATE MODIFIED: 3/28/2026 12:37 PM
16. Isabella accepted the position of shop director for a struggling local bakery. The bakery has strong
revenue but limited profit because of high ongoing costs. She has some ideas for cost-cutting but is
unsure how well they will work for the business. Which of the following strategies would best help
Isabella decide which ideas to implement?
a. Research successful cost-reduction strategies for small food service industries.
b. Survey customers to determine what product lines could be discontinued.
c. Reduce the hours of operation to save building and equipment maintenance costs.
d. Brainstorm with the bakery staff to see which cost reduction ideas would be most effective.
ANSWER: d
RATIONALE: While industry standard strategies for efficiency optimization are a good
Copyright Cengage Learning. Powered by Cognero. Page 7
, place to start, they are general and not applicable for all businesses.
Streamlining product offerings and reducing business hours would reduce
costs but might also reduce revenue. Collaboration with the existing staff is
the best way to determine the specific cost-cutting strategies that will be
effective for a particular business.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:18 AM
DATE MODIFIED: 1/10/2026 6:24 AM
17. Ahmed is the founder and CEO of a small, global consulting firm. The company’s worldwide team
members regularly exchange ideas by email and social media, but Ahmed would like to establish a way to
communicate and share ideas more spontaneously. Which of the following actions would most likely help
to achieve Ahmed’s goal?
a. Require all team members to attend quarterly onsite face-to-face meetings at the company
headquarters.
b. Start a blog on topics relevant to the company and invite team members to post comments.
c. Travel to each team member’s location for a twice-yearly face-to-face meeting.
d. Establish regular drop-in hours on a video collaboration platform.
ANSWER: d
RATIONALE: Given the global nature of Ahmed’s company, physical meetings, while
useful for face-to-face interaction, do not allow for spontaneous
communication. A blog post from Ahmed with an invitation for comments
by team members would allow team members to react spontaneously to
Ahmed’s ideas but would not allow them to initiate their own ideas. The
drop-in hours on a video collaboration platform provides a virtual open-door
office that worldwide team members can use to discuss ideas or concerns
spontaneously and face to face.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:27 AM
DATE MODIFIED: 3/28/2026 12:37 PM
18. Sophia was recently promoted to manager of the scheduling group after a twenty-year successful
career as a team member. Although she does an excellent job training and mentoring her followers, she is
not receptive to their suggestions for improvements to the scheduling procedures and software. Sophia
Copyright Cengage Learning. Powered by Cognero. Page 8
Edition DuBrin
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Chapter 1
1. Leadership involves maintaining the status quo, not creating change.
a. True
b. False
ANSWER: False
RATIONALE: Leadership is said to deal with change, inspiration, motivation, and
influence. Leadership is more likely to create change than maintain the status
quo.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: 1.1 The Meaning of Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:09 AM
DATE MODIFIED: 1/10/2026 5:09 AM
2. Leadership can be defined as the ability to direct actions and ensure compliance from the people
needed to achieve organizational goals.
a. True
b. False
ANSWER: False
RATIONALE: A leader inspires confidence and support, while a manager has the
responsibility for planning, organizing, directing, and controlling.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: 1.1 The Meaning of Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:16 AM
DATE MODIFIED: 1/10/2026 5:16 AM
3. In a hyperconnected, networked age, competition becomes more important than collaboration.
a. True
b. False
ANSWER: False
RATIONALE: In a hyperconnected, networked age, collaboration becomes more important
than competition. Successful leaders harness and make the most of ideas,
talent, and resources from across boundaries of all kinds.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 1
,LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: 1.1 The Meaning of Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:17 AM
DATE MODIFIED: 1/10/2026 5:18 AM
4. A change of leadership is a frequent remedy for major organizational problems.
a. True
b. False
ANSWER: True
RATIONALE: A frequent antidote to major organizational problems is to replace the leader
in the hope that the newly appointed leader will reverse performance
problems.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.2 - Characterize how leadership influences organizational
performance.
TOPICS: 1.2 The Impact of Leadership on Organizational Performance
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:18 AM
DATE MODIFIED: 1/10/2026 5:19 AM
5. In their roles as executors, leaders translate plans into reality.
a. True
b. False
ANSWER: True
RATIONALE: In carrying out the executor role, the leader makes things happen, often
helping translate plans into reality by helping develop action plans, and
holding people accountable to ensure that productive work is accomplished.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.3 - Pinpoint several important leadership roles.
TOPICS: 1.3 Leadership Roles
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:20 AM
DATE MODIFIED: 1/10/2026 5:20 AM
6. Once you become a leader, the opportunities for advancement decrease.
a. True
b. False
ANSWER: False
RATIONALE: Obtaining a leadership position is a vital first step for career advancement in
Copyright Cengage Learning. Powered by Cognero. Page 2
, many organizations. Staff or individual contributor positions help broaden a
person’s professional experience, but most executives rise through a
managerial path.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.4 - Identify the major satisfactions and frustrations
associated with the leadership role.
TOPICS: 1.4 The Satisfactions and Frustrations of Being a Leader
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:47 AM
DATE MODIFIED: 1/10/2026 5:48 AM
7. One challenge of holding a leadership position is the large number of people problems you need to
solve on a regular basis.
a. True
b. False
ANSWER: True
RATIONALE: A major frustration facing a leader is the number of human resource
problems requiring action. If you do not like dealing with people problems,
you are not suited for a leadership or management position.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.4 - Identify the major satisfactions and frustrations
associated with the leadership role.
TOPICS: 1.4 The Satisfactions and Frustrations of Being a Leader
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:48 AM
DATE MODIFIED: 3/28/2026 12:30 PM
8. Leadership occurs at many levels within an organization.
a. True
b. False
ANSWER: True
RATIONALE: The leader interacts with group members one at a time and with the group as
a whole. At the same time, leadership takes place in the context of the
organization and the external environment.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.5 - Describe a framework for understanding leadership.
TOPICS: 1.4 A Framework for Understanding Leadership
KEYWORDS: Bloom’s: Remember/Understand
Copyright Cengage Learning. Powered by Cognero. Page 3
,DATE CREATED: 1/10/2026 5:49 AM
DATE MODIFIED: 3/28/2026 12:30 PM
9. You cannot learn leadership skill simply by reading and studying a book.
a. True
b. False
ANSWER: True
RATIONALE: The leader interacts with group members one at a time and with the group as
a whole. At the same time, leadership takes place in the context of the
organization and the external environment.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.6 - Cite how leadership skills can be developed.
TOPICS: 1.6 Skill Development in Leadership
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:50 AM
DATE MODIFIED: 1/10/2026 5:51 AM
10. Effective leaders and followers share many of the same qualities.
a. True
b. False
ANSWER: True
RATIONALE: Another way of framing the qualities of effective followers is to say that
such followers display the personal characteristics and qualities of leaders.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.7 - Pinpoint several traits, behaviors, and attitudes of a
successful follower.
TOPICS: 1.7 Followership: Being an Effective Group Member
KEYWORDS: Bloom’s: Remember/Understand
DATE CREATED: 1/10/2026 5:51 AM
DATE MODIFIED: 1/10/2026 5:52 AM
11. Which of the following is a representative definition of leadership?
a. A process in which an individual influences another individual to achieve a common goal
b. The ability to ensure mechanical compliance with directions and orders
c. An act that causes others to act in a shared direction
d. The art of influencing others by coercion to follow a line of action
ANSWER: c
RATIONALE: Leadership is generally defined as a process in which an individual (the
leader) influences a group (not just another, single individual) to achieve a
common goal. Leadership can also be thought of as the influential increment
above and beyond ensuring mechanical compliance with direction and
Copyright Cengage Learning. Powered by Cognero. Page 4
, orders. Leadership is defined as actions that cause others to act in a shared
direction but involves persuasion and example rather than coercion.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Remember/Understand
NOTES: Digital story: Engage
DATE CREATED: 1/10/2026 5:59 AM
DATE MODIFIED: 1/10/2026 6:05 AM
12. Maria is the leader of a team of quality assurance inspectors. Over the past six months, Maria’s team
has allowed an unacceptable number of defective products to pass inspection. As a good leader, which of
the following approaches should Maria take to improve her team’s performance?
a. Personally supervise each team member throughout their shift and point out the mistakes they
make.
b. Provide a personal demonstration of the latest, most-effective defect inspection method for the
team.
c. Require mandatory overtime to ensure that team members have adequate time for their
inspections.
d. Remind team members that inspectors who fail to catch defective products are subject to
disciplinary action or dismissal.
ANSWER: b
RATIONALE: Actions such as close supervision, scheduling, and discipline are more
appropriate for management than leadership. The demonstration of effective
inspection methods provides the team with inspiration, support, and a
personal example – all of which are actions appropriate for leadership.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:10 AM
DATE MODIFIED: 1/10/2026 6:12 AM
13. Amari manages a team of corporate salespeople. Amari’s company recently issued a new policy
requiring salespeople to collect additional data about prospective clients. Collecting this data will be time
consuming and is likely to be unpopular with salespeople who would rather focus on completing sales.
Which of the following approaches is most likely to inspire Amari’s salespeople to comply with the new
policy on a consistent basis?
a. Revise the sales team’s travel schedule to allow each salesperson more time with client.
b. Send an emailed message to each salesperson reminding them that failure to collect the
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, additional data could result in disciplinary action.
c. Create a database to allow salespeople to quickly and easily enter client data.
d. Give a presentation on how the collected data will allow the company to identify promising
clients and connect them with salespeople, thereby increasing the percentage of contacts that
result in sales.
ANSWER: d
RATIONALE: Reorganizing the travel schedule and creating a database are procedural and organizatio
appropriate for managers supporting their team members, but are unlikely, in and of the
the salespeople to comply with the new policy. Reminding the sales team of the mandat
data collection policy and potential negative consequences of noncompliance is coerciv
and will likely only inspire short-term, inconsistent compliance. Explaining how the new
the salespeople is likely to inspire consist ongoing compliance.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs from mana
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:13 AM
DATE MODIFIED: 3/28/2026 12:31 PM
14. The vice president of a large product development firm needs to replace their recently retired new
business development director who had led a group of over 50 team members and middle managers.
Which of the following strategies is most likely to provide a suitable candidate?
a. Post the director position internally to employees in the retired director’s group with more
than five years of experience.
b. Post the position externally with a requirement for at least seven years of managerial
experience.
c. Recruit candidates with previous experience leading business development groups of a similar
size.
d. Recruit experienced product development candidates from competitor companies.
ANSWER: c
RATIONALE: Because the new business development director position is a high-level
leadership position, it requires a vast range of leadership skills that can only
be acquired with appropriate training and relevant experience. The
experience needed to lead the company’s New Business Development group
cannot be reliably obtained simply by working in the group for five years, or
through multiple years of general management experience in a similar
(competitor) company. A candidate who can demonstrate success leading
another business development group is likely to have the necessary
leadership skills.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
Copyright Cengage Learning. Powered by Cognero. Page 6
,TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:14 AM
DATE MODIFIED: 3/30/2026 7:33 AM
15. An experienced manager from a manufacturing firm recently accepted a new position as the leader of
a multidisciplinary customer service team. Six months after the new manager started, the team members
have grown frustrated because their new manager does not act on the suggestions they offer as subject
matter experts. Customer satisfaction has dropped, and the new manager feels overwhelmed trying to
issue competent directions to their subordinates. Which of the following best describes the problems that
the manager and their team are having?
a. The manager did not acquire sufficient expertise in the different disciplines represented in
their team prior to accepting the position.
b. The team members are not accustomed to accepting direction from a leader who does not have
training in their field of expertise.
c. The nature of the multidisciplinary team requires collective leadership where individual team
members serve as leaders when their expertise is most relevant.
d. The team members need training in how to perform in an environment in which leadership
resides in the role of the manager.
ANSWER: c
RATIONALE: Leadership roles in teams are collaborative, with individuals serving, often
informally, as leaders when their expertise warrants. The new manager of
this multidisciplinary team is following the older paradigm of leadership
residing in one person, themselves, and, in so doing, is forgoing the essential
contributions of their team members. Without these contributions, the
manager is overwhelmed, and unable to ensure that customer needs are met.
POINTS: 1
DIFFICULTY: Difficult
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Analyze/Evaluate
NOTES: Digital story: Lead
DATE CREATED: 1/10/2026 6:16 AM
DATE MODIFIED: 3/28/2026 12:37 PM
16. Isabella accepted the position of shop director for a struggling local bakery. The bakery has strong
revenue but limited profit because of high ongoing costs. She has some ideas for cost-cutting but is
unsure how well they will work for the business. Which of the following strategies would best help
Isabella decide which ideas to implement?
a. Research successful cost-reduction strategies for small food service industries.
b. Survey customers to determine what product lines could be discontinued.
c. Reduce the hours of operation to save building and equipment maintenance costs.
d. Brainstorm with the bakery staff to see which cost reduction ideas would be most effective.
ANSWER: d
RATIONALE: While industry standard strategies for efficiency optimization are a good
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, place to start, they are general and not applicable for all businesses.
Streamlining product offerings and reducing business hours would reduce
costs but might also reduce revenue. Collaboration with the existing staff is
the best way to determine the specific cost-cutting strategies that will be
effective for a particular business.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:18 AM
DATE MODIFIED: 1/10/2026 6:24 AM
17. Ahmed is the founder and CEO of a small, global consulting firm. The company’s worldwide team
members regularly exchange ideas by email and social media, but Ahmed would like to establish a way to
communicate and share ideas more spontaneously. Which of the following actions would most likely help
to achieve Ahmed’s goal?
a. Require all team members to attend quarterly onsite face-to-face meetings at the company
headquarters.
b. Start a blog on topics relevant to the company and invite team members to post comments.
c. Travel to each team member’s location for a twice-yearly face-to-face meeting.
d. Establish regular drop-in hours on a video collaboration platform.
ANSWER: d
RATIONALE: Given the global nature of Ahmed’s company, physical meetings, while
useful for face-to-face interaction, do not allow for spontaneous
communication. A blog post from Ahmed with an invitation for comments
by team members would allow team members to react spontaneously to
Ahmed’s ideas but would not allow them to initiate their own ideas. The
drop-in hours on a video collaboration platform provides a virtual open-door
office that worldwide team members can use to discuss ideas or concerns
spontaneously and face to face.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LEAD.DUBR.27.1.1 - Explain the meaning of leadership and how it differs
from management.
TOPICS: The Meaning of Leadership
KEYWORDS: Bloom's: Apply
NOTES: Digital story: Perform
DATE CREATED: 1/10/2026 6:27 AM
DATE MODIFIED: 3/28/2026 12:37 PM
18. Sophia was recently promoted to manager of the scheduling group after a twenty-year successful
career as a team member. Although she does an excellent job training and mentoring her followers, she is
not receptive to their suggestions for improvements to the scheduling procedures and software. Sophia
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