BUS 330-EXAM 2 (CH 8, 9, 10) QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
Cultural Difference - Answers How different a culture is
Cultural Competence - Answers Interpersonal interactions tend to reflect societal values
Culture - Answers Dynamic, shared, design for living (socialization)
2 Elements of Culture - Answers 1. Ongoing practices that inform current perceptions
2. Strongly held values that inform aspirations + directions of cultures
Hofstede's Cultural Dimensions - Answers 1. Power Distance
2. Individualism vs. Collectivism
3. Masculinity vs. Femininity
4. Uncertainty Avoidance
5. LT vs. ST Orientation
6. Indulgence vs. Restraint
Criticisms of Cultural Dimensions - Answers View of culture as static
Western cultural lens
All White sample
Differences present between + within cultures
GLOBE Studies - Answers Global Leadership + Org. Behavior Effectiveness
Communication - Answers transmission of info. + meaning
Varies according to cultural orientation (congruence>diversity)
3 Types of Communication Goals - Answers 1. Instrumental
2. Relational
3. Identity Mgmt
2 Types of Relational Mental Models - Answers 1. Task-Oriented-focused on the situation
(tasks/expectations)
2. Social-Emotional-create harmony + comunity
Combined vs. Differentiated - Answers Combined-task/relationship as one
Differentiated-task/relationship separated
Conflict vs. Harmony - Answers Combined-interpret conflict as an inherent barrier to success
Differentiated-do not perceive conflict as limiting factor to success
Low vs. High Context - Answers Low-direct, words (not context) contain the meaning
High-meaning comes from contextual clues
Collectivist vs. Individualistic - Answers Individualistic-individual autonomy + values, self-oriented
Collectivist-group harmony + values
Face - Answers public self-interest, internal + external presentation
Indirect Communication - Answers differences between literal (semantic) meaning + intended
Diversity Management - Answers Org. actions designed to create greater inclusion of employees
ASA Cycle - Answers Attraction-who's being attracted to org.
Selection-mindful of bias
Attrition-retention/job turnover
4 HR Paradigm Approaches - Answers 1. Diversity Enlargement
2. Diversity Sensitivity
3. Cultural Audit
4. Strategy for Achieving Org. Outcomes
1. Diversity Enlargement - Answers increase representation
Goal=change culture by changing the composition
Strategy=recruit
Assumption=no additional measures needed
2. Diversity Sensitivity - Answers address + provide training diversity
Goal=increase collaborations + understanding
Strategy=training
Assumption=productivity will increase
3. Cultural Audit - Answers identify obstacles for minority groups
Goal=understand problems + make modifications
Strategy=surveys, focus groups, learning (best done by outside party)
Cultural Difference - Answers How different a culture is
Cultural Competence - Answers Interpersonal interactions tend to reflect societal values
Culture - Answers Dynamic, shared, design for living (socialization)
2 Elements of Culture - Answers 1. Ongoing practices that inform current perceptions
2. Strongly held values that inform aspirations + directions of cultures
Hofstede's Cultural Dimensions - Answers 1. Power Distance
2. Individualism vs. Collectivism
3. Masculinity vs. Femininity
4. Uncertainty Avoidance
5. LT vs. ST Orientation
6. Indulgence vs. Restraint
Criticisms of Cultural Dimensions - Answers View of culture as static
Western cultural lens
All White sample
Differences present between + within cultures
GLOBE Studies - Answers Global Leadership + Org. Behavior Effectiveness
Communication - Answers transmission of info. + meaning
Varies according to cultural orientation (congruence>diversity)
3 Types of Communication Goals - Answers 1. Instrumental
2. Relational
3. Identity Mgmt
2 Types of Relational Mental Models - Answers 1. Task-Oriented-focused on the situation
(tasks/expectations)
2. Social-Emotional-create harmony + comunity
Combined vs. Differentiated - Answers Combined-task/relationship as one
Differentiated-task/relationship separated
Conflict vs. Harmony - Answers Combined-interpret conflict as an inherent barrier to success
Differentiated-do not perceive conflict as limiting factor to success
Low vs. High Context - Answers Low-direct, words (not context) contain the meaning
High-meaning comes from contextual clues
Collectivist vs. Individualistic - Answers Individualistic-individual autonomy + values, self-oriented
Collectivist-group harmony + values
Face - Answers public self-interest, internal + external presentation
Indirect Communication - Answers differences between literal (semantic) meaning + intended
Diversity Management - Answers Org. actions designed to create greater inclusion of employees
ASA Cycle - Answers Attraction-who's being attracted to org.
Selection-mindful of bias
Attrition-retention/job turnover
4 HR Paradigm Approaches - Answers 1. Diversity Enlargement
2. Diversity Sensitivity
3. Cultural Audit
4. Strategy for Achieving Org. Outcomes
1. Diversity Enlargement - Answers increase representation
Goal=change culture by changing the composition
Strategy=recruit
Assumption=no additional measures needed
2. Diversity Sensitivity - Answers address + provide training diversity
Goal=increase collaborations + understanding
Strategy=training
Assumption=productivity will increase
3. Cultural Audit - Answers identify obstacles for minority groups
Goal=understand problems + make modifications
Strategy=surveys, focus groups, learning (best done by outside party)
