CFPT EXAM SCRIPT 2026 414 TESTED
QUESTIONS AND ACCURATE ANSWERS
FULL SOLUTION GRADED A+
⩥ Management seeking to improve their effectiveness in relationship
with employees could use that lies the appraisal process of:
a. Job rotation
b. Upward feedback
c. Mentoring
d. Executive education. Answer: b. Upward feedback
⩥ A US post office branch choosing to hire an employee with no
disabilities over a slightly more qualified candidate restricted to a
wheelchair could be in violation of:
aa. The civil rights act of 1964
b. The American with disabilities at 1990
c. The rehabilitation act of 1973
d. B and C. Answer: d. B and C
⩥ A manager is most likely to have long-term success in motivating an
employee by focusing on:
a. Performance-based bonuses and incentives
b. Reminders that job continuance requires successful performance
,c. A better understanding of the employee goals/interests
d. Developing competition between employees. Answer: c. A better
understanding of the employee goals/interests
⩥ When a manager is using personal involvement as a motivational
strategy, the biggest risk is with those employees who:
aa. Have low self-esteem in cannot form high performance expectations
b. Make only verbal commitments to their goals
c. Make a a public commitment as a group instead of as individuals
d. Are overconfident in the performance abilities. Answer: a. Have low
self-esteem in cannot form high performance expectations
⩥ Performance management is one method that can be substituted for:
a. Merit pay
b. Traditional appraisal systems
c. AnnualBonus schedules
d. Quota systems. Answer: b. Traditional appraisal systems
⩥ The lack of clear accurate job descriptions could lead to:
a. Sexual harassment claims by employees
b. Lawsuits are violations of the ADA
c. Increased payroll costs
d. All the above. Answer: b. Lawsuits are violations of the ADA
,⩥ Management tendencies to skew an evaluation or appraisal positively
in all areas due to high employee performance in a few areas should be
avoided and is known as:
aa. Central tendency affect
b. Leniency bias
c. Halo effect
d. Recency effect. Answer: c. Halo effect
⩥ In conducting an employee evaluation, which of the following is a
soft area To which employees are most likely to take personal offense?
a. Sales figures
b. Absenteeism
c. Teamwork
d. Production quotas. Answer: c. Teamwork
⩥ Involving numerous people in an employees evaluation such as
coworkers, customers, the employee, and supervisors is known as:
a. 360° feedback
b. Knowledge management
c. Job coaching
d. All in one eval. Answer: a. 360° feedback
, ⩥ According to Maslow's hierarchy of needs, a person will place greater
importance on:
a. Self actualization
b. Belonging
c. Physiological needs
d. Cognitive needs. Answer: c. Physiological needs
⩥ Micromanagement can commonly result in:
a. Lack of communication
b. Stifling initiative
c. Increased morale
d. Improve performance. Answer: b. Stifling initiative
⩥ An active listener demonstrates all of the following traits except:
a. Often completes the sentences of others
b. Plans a response for after another is finish speaking
c. Provide feedback without interruption
d.. Awareness and control of biases. Answer: a. Often completes the
sentences of others
⩥ When interviewing a candidate for possible employment, aptitude
tests are often conducting early in the process to assess:
a.Specialized technical skills
QUESTIONS AND ACCURATE ANSWERS
FULL SOLUTION GRADED A+
⩥ Management seeking to improve their effectiveness in relationship
with employees could use that lies the appraisal process of:
a. Job rotation
b. Upward feedback
c. Mentoring
d. Executive education. Answer: b. Upward feedback
⩥ A US post office branch choosing to hire an employee with no
disabilities over a slightly more qualified candidate restricted to a
wheelchair could be in violation of:
aa. The civil rights act of 1964
b. The American with disabilities at 1990
c. The rehabilitation act of 1973
d. B and C. Answer: d. B and C
⩥ A manager is most likely to have long-term success in motivating an
employee by focusing on:
a. Performance-based bonuses and incentives
b. Reminders that job continuance requires successful performance
,c. A better understanding of the employee goals/interests
d. Developing competition between employees. Answer: c. A better
understanding of the employee goals/interests
⩥ When a manager is using personal involvement as a motivational
strategy, the biggest risk is with those employees who:
aa. Have low self-esteem in cannot form high performance expectations
b. Make only verbal commitments to their goals
c. Make a a public commitment as a group instead of as individuals
d. Are overconfident in the performance abilities. Answer: a. Have low
self-esteem in cannot form high performance expectations
⩥ Performance management is one method that can be substituted for:
a. Merit pay
b. Traditional appraisal systems
c. AnnualBonus schedules
d. Quota systems. Answer: b. Traditional appraisal systems
⩥ The lack of clear accurate job descriptions could lead to:
a. Sexual harassment claims by employees
b. Lawsuits are violations of the ADA
c. Increased payroll costs
d. All the above. Answer: b. Lawsuits are violations of the ADA
,⩥ Management tendencies to skew an evaluation or appraisal positively
in all areas due to high employee performance in a few areas should be
avoided and is known as:
aa. Central tendency affect
b. Leniency bias
c. Halo effect
d. Recency effect. Answer: c. Halo effect
⩥ In conducting an employee evaluation, which of the following is a
soft area To which employees are most likely to take personal offense?
a. Sales figures
b. Absenteeism
c. Teamwork
d. Production quotas. Answer: c. Teamwork
⩥ Involving numerous people in an employees evaluation such as
coworkers, customers, the employee, and supervisors is known as:
a. 360° feedback
b. Knowledge management
c. Job coaching
d. All in one eval. Answer: a. 360° feedback
, ⩥ According to Maslow's hierarchy of needs, a person will place greater
importance on:
a. Self actualization
b. Belonging
c. Physiological needs
d. Cognitive needs. Answer: c. Physiological needs
⩥ Micromanagement can commonly result in:
a. Lack of communication
b. Stifling initiative
c. Increased morale
d. Improve performance. Answer: b. Stifling initiative
⩥ An active listener demonstrates all of the following traits except:
a. Often completes the sentences of others
b. Plans a response for after another is finish speaking
c. Provide feedback without interruption
d.. Awareness and control of biases. Answer: a. Often completes the
sentences of others
⩥ When interviewing a candidate for possible employment, aptitude
tests are often conducting early in the process to assess:
a.Specialized technical skills
