FACHE ACHE BOG CERTIFICATION
EVALUATION SCRIPT 2026 FULL
SOLUTIONS GRADED A+
⩥ Bundled pricing (paying a single fee for all services) for such services
as total hip replacement or coronary artery bypass surgery affects
physician hospital relationships by:
a. Reducing the need to devote administrative effort to measuring
outcomes and performance indicators.
b. Putting the physician and hospital at each other's throat fighting over
the distribution of the fee
c. Promoting efforts to collaborate and integrate efforts to provide more
efficient care.
d. Guaranteeing that only top quality physicians will be allowed to
participate in such programs. Answer: c. Promoting efforts to collaborate
and integrate efforts to provide more efficient care.
⩥ A healthcare executive is serving on the board of a community mental
health center. The mental health center board is evaluating proposals for
inpatient psychiatric services. Proposals were received from the
executive's facility and several other facilities. The healthcare executive
should:
a. Participate in the discussion and the vote if the benefits to the
community outweigh possible conflicts of interest.
b. Not participate in the discussion or the vote.
,c. Declare a potential conflict-of-interest and excuse himself or herself
from participating in both the discussion and the vote.
d. Participate in the discussion but not vote on the proposals. Answer: d.
Participate in the discussion but not vote on the proposals.
⩥ What is a primary reason for conducting continuing education for
staff?
a. Staff will think the organization cares about them.
b. There are significant short-term operating efficiencies.
c. It is a long-term commitment to the patient.
d. The Joint Commission and NCQA required it. Answer: c. It is a long-
term commitment to the patient.
⩥ What is the first effect of demographic trends on a health services
organization's strategic planning process?
a. Appraising financing sources and payment levels for programs.
b. Establishing future staff by type and estimating staffing levels.
c. Determining the locations of delivery units for the next period.
d. Determining the range and types of services to be offered. Answer: d.
Determining the range and types of services to be offered.
⩥ Managers who use their authority to greatly enhance their salaries,
benefits, and accoutrements of office may be causing a disbenefit to
,patients. This personal aggrandizement is known as self dealing and can:
a. Be seen most commonly in for-profit HMOs.
b. Occur only in for-profit organizations.
c. Occur in any health service organization.
d. Be seen only in non-health services field charities. Answer: c. Occur
in any health service organization.
⩥ The primary stimuli that causes educational programs to be made
available to and required of staff are the:
a. Legal demands resulting from medical malpractice.
b. Regulations issued by governments at all levels.
c. Demands and expectations of stakeholders.
d. Increasingly stringent expectations of consumers. Answer: c.
Demands and expectations of stakeholders.
⩥ Research in behavioral science has consistently found that once basic
needs are met, staff is motivated most:
a. By an incentive payment program.
b. Only by a significant increase in salary.
c. By factors such as being kept informed.
d. When performance sets them apart from the group. Answer: c. By
factors such as being kept informed.
, ⩥ Resource allocation in health services organizations involves
balancing the needs of organization, staff, and patients. However, the
essential primary focus on patients can be met only if the:
a. Strategic planning process has been effective and thorough.
b. Mission and vision statements are appropriate to the task.
c. Organizational culture makes a basic commitment to it.
d. Basic needs of the organization and staff are addressed first. Answer:
d. Basic needs of the organization and staff are addressed first.
⩥ Which of the following best describes a healthcare organization's
recognized service reputation that has been earned over the long-term
within its market?
a. Soft assets.
b. Market share.
c. Brand equity.
d. Community perception. Answer: c. Brand equity.
⩥ Which technique would provide the most beneficial information to a
healthcare organization about customer satisfaction?
a. Direct mail surveys.
b. Mall intercepts.
c. Focus groups.
d. Competitor analyses. Answer: a. Direct mail surveys.
EVALUATION SCRIPT 2026 FULL
SOLUTIONS GRADED A+
⩥ Bundled pricing (paying a single fee for all services) for such services
as total hip replacement or coronary artery bypass surgery affects
physician hospital relationships by:
a. Reducing the need to devote administrative effort to measuring
outcomes and performance indicators.
b. Putting the physician and hospital at each other's throat fighting over
the distribution of the fee
c. Promoting efforts to collaborate and integrate efforts to provide more
efficient care.
d. Guaranteeing that only top quality physicians will be allowed to
participate in such programs. Answer: c. Promoting efforts to collaborate
and integrate efforts to provide more efficient care.
⩥ A healthcare executive is serving on the board of a community mental
health center. The mental health center board is evaluating proposals for
inpatient psychiatric services. Proposals were received from the
executive's facility and several other facilities. The healthcare executive
should:
a. Participate in the discussion and the vote if the benefits to the
community outweigh possible conflicts of interest.
b. Not participate in the discussion or the vote.
,c. Declare a potential conflict-of-interest and excuse himself or herself
from participating in both the discussion and the vote.
d. Participate in the discussion but not vote on the proposals. Answer: d.
Participate in the discussion but not vote on the proposals.
⩥ What is a primary reason for conducting continuing education for
staff?
a. Staff will think the organization cares about them.
b. There are significant short-term operating efficiencies.
c. It is a long-term commitment to the patient.
d. The Joint Commission and NCQA required it. Answer: c. It is a long-
term commitment to the patient.
⩥ What is the first effect of demographic trends on a health services
organization's strategic planning process?
a. Appraising financing sources and payment levels for programs.
b. Establishing future staff by type and estimating staffing levels.
c. Determining the locations of delivery units for the next period.
d. Determining the range and types of services to be offered. Answer: d.
Determining the range and types of services to be offered.
⩥ Managers who use their authority to greatly enhance their salaries,
benefits, and accoutrements of office may be causing a disbenefit to
,patients. This personal aggrandizement is known as self dealing and can:
a. Be seen most commonly in for-profit HMOs.
b. Occur only in for-profit organizations.
c. Occur in any health service organization.
d. Be seen only in non-health services field charities. Answer: c. Occur
in any health service organization.
⩥ The primary stimuli that causes educational programs to be made
available to and required of staff are the:
a. Legal demands resulting from medical malpractice.
b. Regulations issued by governments at all levels.
c. Demands and expectations of stakeholders.
d. Increasingly stringent expectations of consumers. Answer: c.
Demands and expectations of stakeholders.
⩥ Research in behavioral science has consistently found that once basic
needs are met, staff is motivated most:
a. By an incentive payment program.
b. Only by a significant increase in salary.
c. By factors such as being kept informed.
d. When performance sets them apart from the group. Answer: c. By
factors such as being kept informed.
, ⩥ Resource allocation in health services organizations involves
balancing the needs of organization, staff, and patients. However, the
essential primary focus on patients can be met only if the:
a. Strategic planning process has been effective and thorough.
b. Mission and vision statements are appropriate to the task.
c. Organizational culture makes a basic commitment to it.
d. Basic needs of the organization and staff are addressed first. Answer:
d. Basic needs of the organization and staff are addressed first.
⩥ Which of the following best describes a healthcare organization's
recognized service reputation that has been earned over the long-term
within its market?
a. Soft assets.
b. Market share.
c. Brand equity.
d. Community perception. Answer: c. Brand equity.
⩥ Which technique would provide the most beneficial information to a
healthcare organization about customer satisfaction?
a. Direct mail surveys.
b. Mall intercepts.
c. Focus groups.
d. Competitor analyses. Answer: a. Direct mail surveys.
