BADM 311 – Study Guide, Key Concepts & Practice Questions Review
Social Facilitation - correct answer ✔✔is a person's performance on a task affected by the mere
presence of others?
Physiological arousal - correct answer ✔✔fight or flight response cues dominant response
Dominant Response - correct answer ✔✔behaviors that occur spontaneously or without much
thought
Key ideas about Social facilitation - correct answer ✔✔- arousal enhances whatever response
tendency is dominant
- presence of others increases arousal which in turn facilitates performance on easy/well
practiced or familiar tasks for which the dominant response is the correct one
In class example: math problems
Social Loafing - correct answer ✔✔the larger the number of individuals whose work is
combined on a group task, the smaller is each individual's contribution
In class example - brainstorm bif ideas
Example of social loafing - correct answer ✔✔Rope Pulling - as the number of people increase,
total force exerted increases but average force per person decreases
identifiability - correct answer ✔✔people are motivated when they believe that their work is
identifiable and separable from the work of others
, Norm - correct answer ✔✔informal rules that groups adopt to regulate group members'
behavior
Key features of social norms - correct answer ✔✔- group norms are established through social
interaction over time
- extreme judgements/behaviors are eliminated over time
- resulting consensus is compromise, even if wrong
Norm strength - correct answer ✔✔a strong norm has high intensity and high agreement
injunctive norm - correct answer ✔✔what people "ought to do"
descriptive norm - correct answer ✔✔what people are actually doing
align norms - correct answer ✔✔put the injunctive and descriptive together
Social sanctions - correct answer ✔✔punish deviants
highlight the descriptive norm - correct answer ✔✔remind people what their peers are actually
doing
encourage competition - correct answer ✔✔provide a comparison group that highlights the
norm
Start at the top - correct answer ✔✔use group leader to call attention to/model appropriate
behavior
Key takeaways about norms - correct answer ✔✔- norms guide behaviors in teams
Social Facilitation - correct answer ✔✔is a person's performance on a task affected by the mere
presence of others?
Physiological arousal - correct answer ✔✔fight or flight response cues dominant response
Dominant Response - correct answer ✔✔behaviors that occur spontaneously or without much
thought
Key ideas about Social facilitation - correct answer ✔✔- arousal enhances whatever response
tendency is dominant
- presence of others increases arousal which in turn facilitates performance on easy/well
practiced or familiar tasks for which the dominant response is the correct one
In class example: math problems
Social Loafing - correct answer ✔✔the larger the number of individuals whose work is
combined on a group task, the smaller is each individual's contribution
In class example - brainstorm bif ideas
Example of social loafing - correct answer ✔✔Rope Pulling - as the number of people increase,
total force exerted increases but average force per person decreases
identifiability - correct answer ✔✔people are motivated when they believe that their work is
identifiable and separable from the work of others
, Norm - correct answer ✔✔informal rules that groups adopt to regulate group members'
behavior
Key features of social norms - correct answer ✔✔- group norms are established through social
interaction over time
- extreme judgements/behaviors are eliminated over time
- resulting consensus is compromise, even if wrong
Norm strength - correct answer ✔✔a strong norm has high intensity and high agreement
injunctive norm - correct answer ✔✔what people "ought to do"
descriptive norm - correct answer ✔✔what people are actually doing
align norms - correct answer ✔✔put the injunctive and descriptive together
Social sanctions - correct answer ✔✔punish deviants
highlight the descriptive norm - correct answer ✔✔remind people what their peers are actually
doing
encourage competition - correct answer ✔✔provide a comparison group that highlights the
norm
Start at the top - correct answer ✔✔use group leader to call attention to/model appropriate
behavior
Key takeaways about norms - correct answer ✔✔- norms guide behaviors in teams
